auSpinnie
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4 January 2020 - 2:03pm

Ruby Slots Declined winnings.

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Hi, firstly I need to state that my situation happened almost a year ago in Feb 2018 I believe. I was new to online casinos so reluctantly just had to accept their decision to void my winnings.

I thought I'd post my experience, it might assist other players, to get a professional opinion, and maybe just maybe it's not to late to get your help with the casino if you think it's warranted.

By memory I won around $3000 on a No rules deposit bonus. (which I've come to find have quite a few rules actually, lol), the weekly maximum cash out is $2,500 so I cashed out $2,500 and I left the remainder in my account. my documents were all submitted and no breach had been made at this stage.

While waiting for my withdrawal to be processed, I thought I'd use the remainder of the money to try out different games on the site till it was gone. this is when it was determined I breached the t&c's and the withdrawal I requested was and voided. my deposit was refunded back to my account

The breach - the bonus claimed was for slots only can not be played on table games. t&c's state Play will void winnings and this rule also applies after play through has been met.

(After the withdrawal request) visited a black jack table (maybe poker?) from memory I played about 5-10 hands, lost nearly every one, and went back to slots. where I dwindled away the remaining money.

I assumed that because the withdrawn Mooney was no longer playable there was no possible way I could play with it incorrectly and breach any rules.
It seem I made the mistake of separating the withdrawn money from the playable money. It never occurred to me that what I did with the money would affect the money already withdrawn.
I wasn't aware of the 'even after play through' which is no excuse but I didn't think to be be careful about the rules as I didn't intend to withdraw and it didn't intend to Cash any of it outt.

It was this play on the black jack table that that caused my withdrawal to be declined.

I was guttered, I tried to argue that it was withdrawn already, how could it still be subject to rules of play? I put to them, what if the play on black jack had been made after the withdrawal was approved and received, would I have to return it?

Ive since read every casino terms and conditions multiple times, and always revisit them regularly, I visit chat to clarify regularly for terms I find confusing or a little vague.

I feel the decision was so unfair. But I'n the absence of any rules regarding partial withdrawal and of funds in account. 'the breach on table. 'Even after play through' I had to put it down to rookie mistake.

That's the whole story, was it a rookie mistake that I should have known? am I clearly wrong or Did they pull a would be? your opinion and explanation so very appreciated.
Thank you,
Tara

devomvom12
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4 January 2020 - 5:25pm
#1

you have learned your lesson spinnie
that is rule number 1

always read the terms & conditions + bonus terms & conditions
from top to bottom if you will play/deposit at a new casino
if anything is not clear...ask the support

unfortunately, you got straight to a very bad casino....
australian and american people are are also very limited when
it comes to finding a reputable casino

Spinnie

auCL-Ed
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5 January 2020 - 11:16pm
#2

A decent casino would have paid you because you were clearly finished with the bonus and the terms of the bonus were satisfied.

Unfortunately you picked a casino that is part of the Virtual Casino group, which happens to be owned by a criminal fraudster. I mean that literally as the guy did jail time in the 90s in the United States for financial fraud. If they didn't get you for this they would have found some other breach to deny your winnings. That's what they do.

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auMatthew
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7 January 2020 - 12:28am
#3
CL-Ed wrote:

Unfortunately you picked a casino that is part of the Virtual Casino group, which happens to be owned by a criminal fraudster..

That's really disheartening to hear. How do companies like this manage to survive long-term? Isn't there some kind of legal spotlight on them or the individuals involved?

Spinnie

usbarbadosslim93
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7 January 2020 - 6:37pm
#4

They usually operate in jurisdictions that don't really care. In Costa Rica and such, the authorities have a lot going on that's probably more important than worrying about some schmuck that's scamming people. Sadly, that applies to a lot of the bad sites we see.

auSpinnie
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12 January 2020 - 9:33pm
#5

Thanks for at least confirming it wasn’t a decent thing to do. And for the info. It’s played on my mind ever since, thinking it was a bit unfair. Now I know why. I’m shocked and wasn’t aware of that but realise I shouldn’t be surprised and am going to do some research. It’s hard to know what’s legit as a casino on one sites top casinos can be on another sites blacklisted and just presumed these lists were just promotional/affiliates. Thanks again for info much appreciated. 🙂

auCL-Ed
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15 January 2020 - 6:01am
#6

Well you're right on that last point Spinnie. Almost every single website that reviews casinos are affiliate sites, this one included. Most could not care less about things like player welfare, fairness, or responsible gambling. It's just a numbers game to push as many referrals through as possible to earn as much money as they can. We try to give good honest advice but unfortunately it's not always easy to tell who is being genuine and who is not.

Matthew wrote:

That's really disheartening to hear. How do companies like this manage to survive long-term? Isn't there some kind of legal spotlight on them or the individuals involved?

It's actually sadly quite a refined business model these criminals have going on. First they incorporate using offshore shell companies and nominees in unregulated jurisdictions like Costa Rica or Eastern Europe. They offer loads of unbelievable freebies and bonuses that are too good to be true, as well as affiliate programs that pay people to keep referrals coming in. That keeps a continual supply of fresh customers coming through the door.

Then their retention specialists work through the customer base to find the "high value" players... i.e. the addicts and those that deposit and lose most frequently. When those guys have a win, its fine they pay them as they know they will be back.

For everyone else, if they roll up and claim one of those bonuses and win straight away, forget about it. They will find an excuse not to pay using a clause buried in the T&Cs. Or if that isn't possible will string you along with excuses for months at a time to delay payment until the legal credit card chargeback period expires so you can't reclaim your deposits. And of course they keep returning the money to your account. So impatient and fed up people play with it and lose their winnings. In extreme cases they just won't pay for any reason. All this means they don't pay out very much at all which allows them to offer the stupid bonuses which keeps the cycle going round and round.

As I say its a scam that has been refined over nearly two decades of operation. The mistake the operator of this group made was early on he let his real name out in the open so people in the industry know who he is. He has spent years running "reputation management" campaigns that have built fake charity websites and other search engine spam to try to bury his past fraud convictions so far down the search engine results that no-one can find them. He also regularly claims to have sold the business to someone else, which is all a sham.

I can't work out how the US authorities were after someone like Calvin Ayre who, while maybe an idiot, ran a well regarded and professional operation in Bodog, yet they haven't done a thing about the outright criminal running this group for even longer. I really can't understand that because if so many people know who he is surely they must know too.

2 newflorida, Matthew

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devomvom12
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15 January 2020 - 8:56pm
#7

very well explained Ed..
i think at the moment the "gametech platform group" is the group
that robbed the most people. i read clomplains every day

auMatthew
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17 January 2020 - 3:16pm
#8

Appreciate the insights, Ed.

auCL-Ed
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20 January 2020 - 7:17am
#9
vomvom12 wrote:

very well explained Ed..
i think at the moment the "gametech platform group" is the group
that robbed the most people. i read clomplains every day

Yeah you are right, AffPower / Gametech are one of the worst now. I just found out today that the UKGC has actually granted one of their casinos a license. Whoever allowed that through should be fired for incompetence.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

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