auBudge505
FreerollerFreeroller
Joined: 26 Nov 2019
Posts: 5
Thanks given: 1
26 November 2019 - 1:26pm

FairGo casino withdrawal limits and max bet rules

6 replies • Last post

Im new to this forum but joined after reading other players issues with casinos not paying due to exceeding max bet. Why are online casinos allowed to offer higher than the 'max bet ' when players have no chance of withdrawing? I recently wanted to withdraw a sizeable winning from Fair Go casino (before ACMA blocked it) and although they seemed willing to honor it I was disappointed with the lengthy process due to low withdrawal limits per week. Consequently my winnings were not available to me except for small installments which would take weeks for me to gain my funds. So despite my correspondence with them stating my intentions to withdraw all funds they would not budge on these withdrawal limits etc. I have been a member of Fair Go for well over a couple of years and in that time have deposited thousands of dollars so I do not think it unreasonable for me to collect winnings promptly.

What I am most angry about is in all time I've been a member I've never been informed of or seen it stated that only winnings that are gained from betting under the max bet will be honoured. If I had known that, I would not have touched the account after my win and would have, begrudgingly, had to slowly withdraw funds. I continued to play and bet over the 'max bet' thinking it was at least possible to win more. Is it legal for them to not inform me of this despite numerous conversations? I have lost thousands because of this. Obviously I realise the risk of playing is you loose but I am outraged that I would never have been paid Any further winnings anyway as I unknowingly was breaking the max bet rule. Now I can't even access my account so fear I won't see any more funds. If it was made clear that I wouldn't actually be entitled to any winnings by betting over max bet there's no way I would have and subsequently it would've taken 5 times longer to use funds and I would still have approx 5 times what is in my account. (Well if they didn't have dubious withdrawal limits I would have had ALL my winnings in hand weeks before and this wouldn't even be an issue but hey!!!)

auCL-Ed
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26 November 2019 - 10:42pm
#1

Yeah I hear you, it is outrageous. The low weekly withdrawal limit is the way that a lot of casinos that now service Australians have been working for years with American customers. That is because the American banking system wants nothing to do with online gambling. Americans have had to accept it because they have no other option, and now Aussies have joined the club.

The max bet rules would be ok (after all it is their casino, their rules) so long as they programmed the system to stop you from breaking them. The operator of Fair Go does not (along with a whole host of others), despite our requests in both public and private for a number of years now. They can't claim they don't know about the issue and the problems it causes so we can only conclude that they don't care about protecting their customers from accidentally breaking the rules and would rather keep it up their sleeves as an excuse to save them from paying a few big winners from time to time.

As far as ACMA goes, I am dumbfounded that they would instruct ISPs to block a couple of sites and only then told the public to withdraw their money. If they actually cared about people's welfare they would have given everyone a warning in advance and given them time to withdraw. I can't decide whether they are intentionally malicious or just plain stupid.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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auBudge505
FreerollerFreeroller
Joined: 26 Nov 2019
Posts: 5
Thanks given: 1
27 November 2019 - 1:11am
#2

Thanks for response! I'm exploring any and all options I have (If any!) Of retrieving lost funds so if can recommend course of action or any tips it is much appreciated. As I said, I'm talking about really quite substantial amount of money otherwise I wouldn't bother. 😊

auCL-Ed
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Joined: 7 Sep 2007
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Thanks received: 4774
27 November 2019 - 1:55am
#3

Yep and if you had been playing at a licensed and regulated casino like you could have been before ACMA went on the warpath you would have had the money in your bank within a day or two.

But now there's really nothing you can do. They aren't licensed anywhere that offers a regulated arbitration process or any assistance to players. So you are totally at the casino's mercy in a dispute.

We've tried unsuccessfully to deal with case after case with this group over the past few years. All we have learned is that they are strict and inflexible in this application of the rules. They don't rip people off in the sense of making things up or refusing to pay legitimate winnings. But if you did break the max bet on a bonus rule (or any other), even if for only a couple of bets and even if you lost money, they won't care and nothing we can do will change their mind.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auBudge505
FreerollerFreeroller
Joined: 26 Nov 2019
Posts: 5
Thanks given: 1
27 November 2019 - 2:11am
#4

Okay thank you. Really appreciate the honest info and advice and yeah, if i do have any luck I'll let you know but it's looking more and more like I will jusr have to let the idea of retrieving any funds go and chalk this one up as a 'learning experience!'

auKgoods
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Joined: 2 May 2020
Posts: 68
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6 June 2020 - 11:21am
#5

Budge, please pm me and take any advice given here with a grain of salt. If you can't pm, advise approximate amounts of winnings, deposit amounts and timeframe if these.

auBudge505
FreerollerFreeroller
Joined: 26 Nov 2019
Posts: 5
Thanks given: 1
7 June 2020 - 12:27am
#6

Hey I've sent you pm. Thanks for your post

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