cacrass1984
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11 November 2019 - 4:15pm

Cant play Error 212

17 replies • Last post

I deposited some ammount at kingbilly casino yesterday to play microgamming europeen black jack. i got error 212. contacted support who tell me to play other games. But i dont .Try to withdraw and went to bed. Got a letter about their T&C stating i need to wager 3 times amount deposited.
First time this happens. So i try again, and still get the error..support still tell me to play other game and enforce theyre tc about money laundering.
for 90 $.
Even if theyre game does not work. Im not getting the service i paid for , and still they dont wanf to let me withdraw what should i do?

screenshot_20191111-093704.png
usbarbadosslim93
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11 November 2019 - 5:45pm
#1

Did they tell you what code 212 is? Sometimes casinos have rules in place to require wagering to avoid money laundering, but given the error you're seeing, I wonder if they'd make an exception if you escalate it to a manager.

Do they only have one blackjack table for players? There should be more choices for you to select from.

cacrass1984
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11 November 2019 - 5:59pm
#2

No, they did not tell me what it was. Last answer was we will email you once software is ok...There is, but none other from microgaming switch software and i hate the way the other older ones flip the card. No big deal, but thats not what i want to play.
Yeah i understand the rules . But at this rate (90cad) enforcing this the way they do made me not wanna play. When i ask tecnichal question they dont know, when i want to withdraw since the game is not working ,or any other comment concernig taking my money back , they answer by sending me theyre quote; T&C require 3 x wager . Ignoring any other question. tree different operator answered me and they wrote by email too.??

usbarbadosslim93
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11 November 2019 - 6:06pm
#3

Yeah, I totally get what you're saying, and I agree that it's frustrating. My advice would be to stick with it and see if you can get through to someone that can help you get that money back if you're having that issue.

cacrass1984
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11 November 2019 - 6:20pm
#4

Im waiting as they told me they would email me once the problem resolve. Im disapointed since its multy-currencies ,google authenticator. But the way they handle this is just not up to the level in my opinion. For what is worth as i played 5 place. But all where better at cs for shure. If anyone knows what that error code means ,id like to know ..ill update when they write back

auCL-Ed
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11 November 2019 - 10:04pm
#5

There are absolutely no money laundering implications if they refund the $90 back to the exact same payment method that you used to make a deposit. Same as any refund from any retailer anywhere. If you deposit one way, lets say credit card, but wanted a payment to a bank account then ok, they may have a point even if it is only $90.

But if they can't provide the service that you are paying for you should be entitled to a refund. Perhaps there is some relevant Canadian consumer protection law that you could quote to them?

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cacrass1984
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11 November 2019 - 10:47pm
#6

Yes i shurely can, i could also cancel the transaction on my side but then if this happen all the time, we wont be able to use those form of payments. But when i tried to get any sort of answer , i get the same robot answer about the T&C ,ignoring every tbing i wrote 3 times. They said they would email me once software provider repair it... once home ill check it up again...i really appreciate the help ( nota forum expert,didnt paste the exact names and i wont edit a 3 times) but thanks 🙂

auCL-Ed
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11 November 2019 - 11:56pm
#7

I think its one thing for them to deny a refund just because a player changes their mind. They don't like refunds because it costs them a bit of money due to payment processing fees. But lets be serious, this wouldn't cost them more than $5. Clearly if the game you want to play is not working they should just give a refund.

crass1984

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cacrass1984
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12 November 2019 - 3:37am
#8

what a joke ,i try on other computer. They still telll me they work on it. I ask a manager ,...still working on the problem, might take some time. Tired ,i decided to try other game. Same error code. I.said now thath enough bullshit can you reimburse me you should already offered.something. Unless you do, reimburse me. Still i get an answer ..well read it ....

screenshot_20191111-223629.png
cacrass1984
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12 November 2019 - 3:07pm
#9

Well. I tried to withdraw , and it was accepted.
All that for this. In the end, i might return in time since they have great option. Its a personnal bad experience , But i feel they could put more effort in the quality of server/software and c.s. in order to be reliable,and The king theme, well, irritate me...I suggest you play your game for free before to make shure it will work.

Aint theyre anyone that knows what the 212 error code means ??

CL-Ed

devomvom12
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12 November 2019 - 3:21pm
#10
crass1984 wrote:

I deposited some ammount at kingbilly casino yesterday to play microgamming europeen black jack. i got error 212. contacted support who tell me to play other games. But i dont .Try to withdraw and went to bed. Got a letter about their T&C stating i need to wager 3 times amount deposited.
First time this happens. So i try again, and still get the error..support still tell me to play other game and enforce theyre tc about money laundering.
for 90 $.
Even if theyre game does not work. Im not getting the service i paid for , and still they dont wanf to let me withdraw what should i do?

most casinos want you to wager your deposit at least 1x befor you
are able to cashout. and 1 x is pretty annoying but 3 x i mean its your own money.

but does it have to be this game ?
there are so many alternatives at king billy casino...

cacrass1984
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12 November 2019 - 3:42pm
#11

You are right about the game number even in table game , but lack recent ones ..I know it may sound picky, but since its kind of "serious" fun, it has to be fun. I mean im just playing Blackjack. And i like the one made by switch studio. The graphics, the pace of rhe game , and placement of bet , hold/give button are all way Differnent, There more quality to the point i cant have fun when i feel im playing with my grand mother. LoL.
And they could spend ti make better games. I used to bet a mario golf and had a blast loosing lol. Imagine ,instead of having numerous casino, they focused on one , instead of just changing layout and skin on games

devomvom12
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12 November 2019 - 4:38pm
#12

i can anderstand you it realy sucks if you deposit at a casino
to play one specific game and after your deposit you find out that
this game is not working.
I had a similar problem some time ago. i was playing a lot of microgaming slots
at this time and i deposited at a casino ( can`t remember which one it was) and
after my deposit i realized that i couldn't play any microgaming slot at all because
the casino had some kind of server connection problem. that was very annoying but there is nothing that you can do about it.
the only thing you can do in the future is to test the game in demo mode before
you make a deposit. a lot of casinos and provider have that option and i know microgaming
has it too.

btw: this game europeen black jack goldseries is working for me at king billy casino

cacrass1984
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12 November 2019 - 4:49pm
#13

thanks for taking time. I loved the fact you change currency you play with,its a big plus. Enough to make me go back sometime. And they have the largest choice of black jack and games i dont even know. Only one from switch studio. Its different tban otther in presentation . Other places got classic europeen and atlantic city (like most play here).

cacrass1984
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12 November 2019 - 4:55pm
#14

there plenty of factors on theire side so its mainly a matter of dealing with clients and situation. They are probably checked on every angle and since they are playable in a lot of places , i figured they mihght have to be extra cautious rather than doing wrong . They should hire customer service rep. Other than that. nothing to say . in the end

devomvom12
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12 November 2019 - 5:36pm
#15

yeah to change the currency later is a great option and all
casinos operated by the Direx N.V group has that option.

if you still have to do the 3x wagering of your 90$ you can do
that with a minimum risk by placing bets at any roulette game
at black and red at the same time. so if you bet eg. 5-10$
per round the wagering is done in less then half a hour

but if you do so be carefulland read their terms & conditions because
playing this way is not allowed if you have a activ bonus at almost every casino
and at some casinos it is not allowed at all. so make sure that you are allowed
to do that at king billy maybe you can ask the support if you are not sure.

crass1984

usbarbadosslim93
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12 November 2019 - 5:50pm
#16

I'm happy to hear that you were able to get your money out. Good on them for (eventually) doing the right thing.

crass1984

auKing Billy
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24 November 2019 - 9:14am
#17

Your Grace, Lord Crass1984 of Canada,

His Majesty King Billy, First of His Name, Protector of the Realm and Guardian of the Players has seen your petition and complaint.

We have erred my Lord, and we have replenished your account, as we ought to have done earlier.

Furthermore, the person responsible for this slip-up is now imprisoned in the King’s deepest dungeons, on bread and water for one week – unless your Grace decides to forgive him.

Thank you and our apologies again, my Lord.

Play long and prosper at the King Billy Casino!

The King Billy Team

2 CL-Ed, CL - klaw

Representative of King Billy Casino

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