Joined: 19 Sep 2019
Posts: 1
19 September 2019 - 5:54am

Red stag Casino

4 replies • Last post

I have been a valued member of the red stag casino online I feel that I have been unfairly treated and wish to file a complaint against this casino.
I rightfully won and was in the withdrawal process on the final day of my payment they cancelled the withdrawal and told me my documentation was incorrect.
I promptly provided the correct information that they needed and then was told I failed to follow the rules, I didn't play the 40 x wager and I played a restricted game.
I sent support back emails of screenshots and copies to provide evidence of the terms and conditions stipulated. Furthermore, the casinowon't let you withdraw unless you have played the 40 times Playthru and it doesn't let you play a restricted table games as such until the bonus money has been turned into valid funds since then they have just been continuously coming up with any excuse possible to not pay out the money.

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barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
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19 September 2019 - 12:51pm

Aw yeah, table games are usually restricted on bonuses. It stinks, but casinos will find any way they can to maintain an edge on those bonuses and they're not going to pay out if you violate the rules.

Sorry to hear about that.

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
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20 September 2019 - 12:33am

Hi Deva, it sounds like maybe you're not very familiar with how bonuses work at online casinos. They dress it up to make it look like you're getting something for free but you're really not. There are always strings attached such as wagering requirements and restricted games which almost always includes table games as they have a lower house edge than slots.

We have a guide to bonuses here that outlines some of the common pitfalls: Beginner's Guide to Casino Bonuses.

If I am not mistaken, Red Stag Casino is part of the Deckmedia group which includes SlotoCash and Miami Club Casino. They are particularly strict on the interpretation of their bonus rules, even though their own systems don't prevent you from betting above the bonus limits or from playing restricted games, so you're unlikely to get anywhere disputing this. They won't have any sympathy at all for you not knowing the rules.


Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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Mistyb1966's picture
Location: Ohio
Joined: 18 Sep 2019
Posts: 5
Thanks received: 3
20 September 2019 - 2:48am

I'm fighting the same problem. I'm sorry your going through it also

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coolsongss's picture
Joined: 2 Dec 2014
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7 October 2019 - 8:26am

Hey, Deva, I hope that your withdrawal wasn't too big.

Most casinos exclude table games from bonus play. A few casinos include table games with higher wagering requirement with a small max like $5...

Only a few casinos include table games and don't set the max bet like $5, or even if .
Unibet and Betfair casinos can be a good option for table players with bonus.

Good luck.