Joined: 31 Aug 2019
Posts: 1
31 August 2019 - 4:43am

Can someone help me with a lucky creek complaint

3 replies • Last post

I won the slot jackpot and the game logged me out immediately. They at first admitted to the error but then won't email or respond to me and have cancelled my account? Can anyone help

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10381
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2 September 2019 - 8:08am

Earlier this year a member here posted how they were ripped off by Grand Eagle Casino after a jackpot win. That is another casino owned by the same people as Lucky Creek Casino. After looking into it, we found that the casino was knowingly allowing people to deposit money after they had broken bonus rules that would prevent them from ever withdrawing any winnings. And after confiscating the progressive jackpot money from the player they just kept it for themselves instead of putting the money back into the pool for players to win. They effectively stole the player funded jackpot money.

After seeing that we blacklisted them and have been warning players to stay far away from all of their casinos. So I am not surprised to hear you're having some sort of similar problem with them. Unfortunately based on the experience we had in the previous case, there's nothing we can do to help as they made it quite clear they would not cooperate with us as a mediator.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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xtober's picture
Joined: 23 Mar 2019
Posts: 47
Thanks given: 26
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2 September 2019 - 7:03pm

Try contacting their license company. Open their license validation page and scroll down, there should be some contacts. It most probably won't help, but at least it's worth trying.

CL - klaw

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coolsongss's picture
Joined: 2 Dec 2014
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7 October 2019 - 8:31am

Lucky Creek is not at all good and trust worthy, but close to a rogue casino, as far as I know.

I am sorry that you have problems with them. Just move on the other casino and get lucky !!!