zaAbigail Jooste
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25 June 2019 - 11:10pm

7reels.com won't pay my withdrawl and has closed my account

9 replies • Last post

Hi, i need some advice and a go to person as 7reels.com refuses to pay my withdrawl of 16k and has closed my account.
I registered this account on 26 May 2019 and i had made several easyeft deposits on the day and then again a few consecutive days thereafter.
On 4 June 2019 i lost my Visa card and had it stopped at the bank.
I reported this with 7reels online support and i was assured that the card had been removed and the new card added.
On 5 June 2019 my winnings are at 75k and i withdraw 40k and then 35k on the same day and i am left with a balance of 5k to play with.
My verification docs are approved and i anxiously await my payout to my netteller account.
After i was assured the withdrawl had been approved i enquire on day 6 why i have never received my withdrawl and i am informed that i need to send a hand written letter stating that i was the owner of the card and that i had reported it lost.
I send the requested document and i now had to cancel the 35k withdrawl as could only make one withdrawl of 40k per week.
So now the 5day process begins from over for my 40k withdrawl to be approved.
Three days later i am requested to get a letter of confirmation from my bank stating that the lost card belonged to me and i had it canceled.
Apparently the last 2 of my easyeft deposits were on the morning before i had lost the card and the bank recalled those funds.
These funds were also deducted from my casino balance, it was 1k in total for the 2 deposits.
I sent the required letter from my bank confirming that i had stopped the card and these docs were approved.
So now at this point the withdrawl approval begins at day 1 again.
5 days later i am again requested for the bank confirmation letter because apparently i never sent it but i have proof that it had been approved by the security department from 7reels.com.
At this point i am told that if i do not have these docs emailed within 72hrs i will forfeit my withdrawl and my account will be closed.
I get a new confirmation letter from my bank via email and i forward the pdf formated letter to the casino and then i receive an email to say it has been obviously forged and that i forfeit my winnings and my account is then closed to my face.
I am angry as this operator blatently called me a fraudster to my face.
Any advice

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zaAbigail Jooste
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Joined: 25 Jun 2019
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25 June 2019 - 11:22pm
#1

Hey ALL

I need urgent assistance with ADR in the Curacao jurisdiction?
I am not to clued up with how this all works but i am willing to compensate anybody who can guide me into the right way and help me get my withdrawl from 7reels.com

auCL-Ed
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26 June 2019 - 2:02am
#2

I'm sorry Abigail but I think you're completely out of luck on this one. 7 Reels is basically a scam masquerading as a casino, they are what we call a rogue casino. See our warning about them here.

7 Reels are a low budget white label rent-a-casino running on a platform provided by Israeli owned companies associated with what used to be known as TopGame, now called Pragmatic Play or Octopus Gaming. This operator has an awful reputation for running rogue casinos that don't pay winners, releasing games that cheat players, conducting DDoS attacks against competing operations, and a bunch of other nasty stuff.

Their casinos have been ripping off people for years and if it wasn't for this card mixup I am almost certain that they would have invented another excuse not to pay you. I've seen complaints time and again from these crooks over a few hundred dollars, so there is no way they would be willing to pay out $75,000.

There is no such thing as an ADR, mediator, or any kind of official dispute resolution body for casinos "licensed" in Curacao. I used the word "licensed" in the loosest sense of the word. The reality is that the licensee sets up a bunch of anonymous shell corporations to evade tax and hide the real ownership, then pays a licensing fee and runs their casinos however they see fit. The government in Curacao could not care less what they get up to and they will not help players in any disputes. They are a license fee collection business, not a regulator.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

zaAbigail Jooste
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26 June 2019 - 2:38am
#3

Oh my hat CL-Ed!!!
You are not serious Cry
Is there nothing that can be done about these fools?

zaAbigail Jooste
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26 June 2019 - 2:46am
#4

Can u give me a few good, legit casinos that support south african deposit and withdrawl methods such as easyeft?
I dont want to get myself into such a big mess ever again.

auCL-Ed
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26 June 2019 - 4:17am
#5

I'm really sorry. There is almost nothing anyone can do about casinos like that as the Curacao government won't do anything to help. You could try to track down a Curacao based lawyer to pursue things but it is highly likely that the operators of the casino have never even set foot in the place and probably never will. That makes it almost impossible to prosecute, or at least get any money out of them.

We have a list of recommended casinos that adapt to whatever country you are visiting from. You can see it on this and almost every other page on the site. I don't know however if the ones that are recommended for you accept Easyeft as I have not come across that payment method before. Is it a service that links to your bank account? Does you have to use Easyeft?

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

zaLambino
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26 June 2019 - 11:48am
#6
Abigail Jooste wrote:

Can u give me a few good, legit casinos that support south african deposit and withdrawl methods such as easyeft?
I dont want to get myself into such a big mess ever again.

Hi Abigail sorry to hear about your issue at that dump , 7 Reels has always had a reputation of being shady , I am surprised you actually got paid out anything at all ,
there are tons of great casinos for South Africans to play at the best ones in my opinion are Videoslots Casino, Casumo Casino , Play Ojo Casino to name a few the only issue you might find at some of the good casinos is ZAR may not be available but you can instead play with AUD , USD or Euro also the The casinos I mentioned here payout same day videoslots normally within 20 min

CL - klaw

uzxtober
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Joined: 23 Mar 2019
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29 June 2019 - 10:38am
#7

There are four master license holders in Curacao (Curacao eGaming, Antillephone, Gaming Curacao and not sure about fourth) and they issue multiple sub licenses. You can find contacts of three of them and Curacao eGaming even offers an option to file a complaint. I heard some players were successful resolving their issues through Curacao master license holders. But can't tell for sure.

The problem is I can't even find information 7reels has any license. So there's no one to talk to. I would suggest contacting some of the websites they list as Approved By at the bottom of the page. But have a feeling that these are fake.

coolsongss

usbarbadosslim93
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1 July 2019 - 3:39pm
#8

This is the downside of a lot of online casinos. You really need to keep an eye on honest websites like CL, where the reviewers call out the shady sites. This is really the only way to know how to avoid these bogus casinos, as it's a lot like the Wild West out there in terms of enforcement in a lot of jurisdictions.

krcoolsongss
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10 July 2019 - 5:56pm
#9

It is very bad to hear about your case.
There are many rogue casinos on PragmaticPlay platform.
If you want to play PragmaticPlay games, you have to go to a bigger sites where many other games are provided together.

I believe that you can find dozens of casinos accept South Africans.
I wish you a better luck in the future.

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