zaDina Aliquo
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31 May 2019 - 11:01am

CryptoWild - Shady behavior - Help needed!

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Hi guys, I need some help or rather advice on an issue I am having with CryptoWild casino. Casino owned and run by the N1 group. I registered because my boyfriend mentioned they were accredited on Casinomeister which speaks for itself.
I have been an active player for most of this year and half of last depositing regularly and today I attempted my first withdrawal and was met with rude cs telling me that I must upload docs which I did but were rejected each time and they messed me around requesting very odd pics of kyc docs etc, which i supplied but nothing was happening. So, in frustration I contacted Homerbert via pm on the Casinomeister forum, he told me to wait and it should be resolved quickly.
Hours went by so I went onto live chat again and asked on a progress update on my pending kyc and payout, only to wait on the chat for an hour and then have the chat closed on me and a message saying my account is deactivated and I my winnings voided.
I am furious as they were very happy and comfortable to take my money, but on paying out, their true shady business tactics came to light. Please could some of you advise me on what to do as I am very upset and just want justice issued or at lease to warn other players about this site.

devomvom12
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31 May 2019 - 1:51pm
#1

hi i have a account there but never make a deposit..first of all this casino is operated by
Direx N.V. and not the N1 group and as far as i know they got nothing to do with each other but i could be wrong.

i have played at a lot casinos operated by Direx N.V. and have never any real problems. they only have a curaçao gaming license but from my point of view they seem to be pretty trustworthy .. so what is the reason for closing or deactivating your account and void your winnings

if they don't answer your questions i would for sure write a complaint at:

askgamblers.com
lcb.org

maybe they can help you to get in touch with them again and solve the problem

good luck

WaroftheGods

usbarbadosslim93
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31 May 2019 - 2:27pm
#2

Interesting. Did they give you a reason why they deactivated your account? Some extra details would be helpful.

auCL-Ed
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3 June 2019 - 12:24am
#3

Yes its a SoftSwiss white label. Although they all say they are run by Direx N.V., the individual casinos are run by different people who are renting the white label from Direx. For example Oshi Casino has different people running it to BitStars, who are different to Playamo etc. So N1 maybe the name of a company doing that.

Homerbert used to post on here a while ago under a different name (as a player) before he got a job working with SoftSwiss. I've always found him to be a straight up honest guy, and he has solved a few issues for us between players and SoftSwiss casinos. Did he give you a reason? Is it possible that your boyfriend played there at some stage using the same IP address as you?

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