auBlowncrazy1
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27 June 2018 - 12:40pm

Roo Casino won't pay my winnings

16 replies • Last post

Hi can you please help me, I won $4,500 on Roo casino, I collected it was pending for 2 days thento recieve an email saying I up the bet during bonus money which forfeited all my winnings even the winnings I won before I put the up and that they have put the $50 back in my acc I started with. Surely they can't take my winnings like that.

devomvom12
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28 June 2018 - 5:47pm
#1

hi Blowncrazy1 wellcome to the forum

i am sorry to say that but surely they can take all your winnings if you violate the terms & conditions
of that casino. almost all casinos have that max. bet per round with a active bonus rule !
(most times it is between 2-5 €/$....at roo casino it is 8 €/$)

belive me...not reading the entire terms & conditions is the most common mistake
that people make who are new to online gambling.

i don't think that they will pay you any of your winnings at all.

cheers

CL - klaw

usbarbadosslim93
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29 June 2018 - 12:54pm
#2

vomvom12 is right. If you violate the terms, the casino will find a way to take those winnings. Can you let us know some of the specifics regarding the play and why they took those winnings?

CL - klaw

caWaroftheGods
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11 September 2018 - 9:49am
#3

Yep, I've been exactly where you're at with this one, I was so angry they would dish up my 600$. But it was within their right to withhold my winnings that time. I either read there t&c or dont accept any bonuses at all from the casino.

It's a hard pill to swallow sometimes Blowncrazy1, sounds like you have no choice but to pick yourself up, dust yourself off, and then win double what they kept from you without violating any of their t&c, and cash out happy lol
Good luck

CL - klaw

krcoolsongss
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11 September 2018 - 3:38pm
#4

With a few exceptions, all casinos has the max bet rule with bonuses.
And they usually cancel all the winnings if a play broke the rule, especially big wins (as I guess).

But, they are not rogue nor too strict, because some casinos just close player's account which makes him crazily anxious.

They gave your deposit back, so anyway, they are not that bad.

Try to talk with them about your point, like they should give you back the amount before betting over the max bet, after deducting the then left wagering requirement from the winning amount...sort of...

Good luck.

CL - klaw

auBatth
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2 May 2019 - 10:45am
#5

Thats what they did with me .... they did not pay me 20000which I won but 100dollars which I played. Worst casino.out there. Been palying online.for.so. long. But this is a scam. And I will make sure they cant operate in australia. As I.am.already in talks with government ,being in council myself.

auBatth
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2 May 2019 - 10:46am
#6

Roo casino is a scam

auCL-Ed
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3 May 2019 - 6:37am
#7

Yep. Loads of scam casinos have popped up recently because of the Australian government decision to aggressively pursue overseas casino operators to protect us poor punters from ourselves. So most of the good ones have closed their doors to Aussies and all the bad ones spring up like weeds to take their place. Ain't our government smart?

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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caMTLBOBz
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6 May 2019 - 11:36pm
#8

oh yes they will if they want you can try complain ask gambler but i think its only an ilusion because they dont let me put a bad review from my experience the casino i complain only got full star reviews and the reject my complain so i dont think they will care about something but hey its only me for one specific casino or gor directly to the liscense they are under i think you got better luck your local police of course its not their juridiction so...

aujennylou68
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27 May 2019 - 7:19am
#9

Trying to withdraw my winnings,I have uploaded documents to them ,they keep rejecting them ,try to upload what they ask for & now their uploading mechanism isn't working,I think they got sick f me ,or is that where the scam functions (can't upload documents to them)....moving right along ,NOT PLAYING ANYMORE

devomvom12
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27 May 2019 - 7:34am
#10
jennylou68 wrote:

Trying to withdraw my winnings,I have uploaded documents to them ,they keep rejecting them ,try to upload what they ask for & now their uploading mechanism isn't working,I think they got sick f me ,or is that where the scam functions (can't upload documents to them)....moving right along ,NOT PLAYING ANYMORE

i would contact the live support (if they have a live support ) and ask what to do... maybe you can upload your documents at the support or send it via email.. i am sure that there is a alternative way

good luck

jennylou68

baMr.Santoro
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27 May 2019 - 7:55am
#11
jennylou68 wrote:

Trying to withdraw my winnings,I have uploaded documents to them ,they keep rejecting them ,try to upload what they ask for & now their uploading mechanism isn't working,I think they got sick f me ,or is that where the scam functions (can't upload documents to them)....moving right along ,NOT PLAYING ANYMORE

The best way is to contact the customer service and ask them what to do, step by step. Otherwise you might lose it all. And I don't know why are they doing it.

jennylou68

auseanoyamma
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27 May 2019 - 9:04am
#12

ROOCASINO is a ripoff they are rogues nothing but thieves anyone who sticks up for them is just as bad they would not let me withdraw my winnings of $5000 after countless deposits they also said i breached there terms and conditions in witch i disagreed they said i was given a $10 bonus with my $100 deposit and i cant bet more than 20% of the $10 which works out to be $2 plus the wager in which of the $10 to my surprise is $2200 now i went through my history and found that my first 15 bets were of only $1 and i won nothing i screen shot them sent them in they said my money gets spent first then theres i also had ten free spins and won a whooping $0.66 cents they told me i have to bet lower than 13 cents for the 66 cents i asked them and were does the 66 cents go in my account front middle or at the end of my winnings they told me to read terms and conditions so i went through them with a fine tooth comb and guess what in the terms it says they can put bonus money and free games into your account without you knowing and without a deposit so to me that is setting everyone to fail there terms its called entrapment ur never going to win when the odds are stacked against you thee are thieving bastards unless you check your account every time you play to see if they snuck a $10 bonus in as they did to me and unless you know exactly how much you have in your account your not going to notice a measly $10 so as youve guessed im never playing that bullshit casino ever so make sure you read t:s and c:s if it says they can put free games or bonus money without a deposit or without you knowing stay away from them i only wish they were located in Australia not in Malta because i tell you there building would have way more costs put to it then $5000 i never breached there terms they breached my trust

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3 CL-Ed, vomvom12, jennylou68

aujennylou68
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27 May 2019 - 10:12am
#13

The bastards ! Lucky I never deposited more than $40 ,thanks for the info ,sorry for your loss ,how do they get away with it!

devomvom12
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27 May 2019 - 10:25am
#14

hey seanoyamma

i never played there...i'm not a big fan of rtg games/casinos at all
but this sounds all really fishy to me...
you said that they are located at malta do they have a malta gaming license then as well ?
if yes.. maybe you can submit a complaint at the malta gaming authority.
it's worth a try... i mean $ 5000 is a lot of money

auseanoyamma
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27 May 2019 - 11:46am
#15

No idea they said they put my $100 back into my account but I put more than that in and I couldn't see were they put it

auCL-Ed
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30 May 2019 - 4:48am
#16

If you deposited using a credit card, you should contact your bank and file a chargeback for the deposit amounts. At least you get your deposited funds back. There is a time limit which you need to be under when disputing a transaction so you'll need to check with your bank whether you still can based on the dates in those screenshots.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

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