Blowncrazy1's picture
Joined: 27 Jun 2018
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27 June 2018 - 12:40pm

Roo Casino won't pay my winnings

4 replies • Last post

Hi can you please help me, I won $4,500 on Roo casino, I collected it was pending for 2 days thento recieve an email saying I up the bet during bonus money which forfeited all my winnings even the winnings I won before I put the up and that they have put the $50 back in my acc I started with. Surely they can't take my winnings like that.

Silver PlayerSilver Player
vomvom12's picture
Location: earth
Joined: 28 Jan 2018
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28 June 2018 - 5:47pm

hi Blowncrazy1 wellcome to the forum

i am sorry to say that but surely they can take all your winnings if you violate the terms & conditions
of that casino. almost all casinos have that max. bet per round with a active bonus rule !
(most times it is between 2-5 €/$ roo casino it is 8 €/$)

belive me...not reading the entire terms & conditions is the most common mistake
that people make who are new to online gambling.

i don't think that they will pay you any of your winnings at all.


CL - klaw

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barbadosslim93's picture
Location: Michigan
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29 June 2018 - 12:54pm

vomvom12 is right. If you violate the terms, the casino will find a way to take those winnings. Can you let us know some of the specifics regarding the play and why they took those winnings?

CL - klaw

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WaroftheGods's picture
Location: Calgary
Joined: 27 Sep 2017
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11 September 2018 - 9:49am

Yep, I've been exactly where you're at with this one, I was so angry they would dish up my 600$. But it was within their right to withhold my winnings that time. I either read there t&c or dont accept any bonuses at all from the casino.

It's a hard pill to swallow sometimes Blowncrazy1, sounds like you have no choice but to pick yourself up, dust yourself off, and then win double what they kept from you without violating any of their t&c, and cash out happy lol
Good luck

CL - klaw

Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
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11 September 2018 - 3:38pm

With a few exceptions, all casinos has the max bet rule with bonuses.
And they usually cancel all the winnings if a play broke the rule, especially big wins (as I guess).

But, they are not rogue nor too strict, because some casinos just close player's account which makes him crazily anxious.

They gave your deposit back, so anyway, they are not that bad.

Try to talk with them about your point, like they should give you back the amount before betting over the max bet, after deducting the then left wagering requirement from the winning amount...sort of...

Good luck.

CL - klaw

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