Lincoln casino

Hi
I have a processed payment from Lincoln casino and I am yet to see any signs that this check was sent via Fed ex.
I am not living at our house since fire had damaged it and we lost our dear horse to this terrible tragedy.
I have asked if they can please send me a tracking which they have in the past. I have won but I have also put back money as much as I have won.
I am an elite player and I am asking for your help to get a resolution. As of now I have not received any replies from cashier or support which is odd. They always try to reply.
Also I am not condemning this casino I just want answers. I always have nothing but positive emails sent to them. I am upset and I don't want lose my winnings.
I am souring paranoid and thinking they are not going to pay out. But this type if things happen all the time. If you know anyone in this casino please help me get my winnings. I will not play there no more. It is not worth the emotional dread.
My account is LC0472191381
The check was processed on 12/29 @732 am.
Thank you kindly