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ausandersonlj
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19 September 2017 - 4:37am

Grand Reef Casino Funds held

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I am a new user to this site, coming across it when I discovered that my account at Grand Reef Casino had been closed for "security reasons". I had requested a withdrawal of $1000 on 1 September 17. Not having any serious problems with the Casino in the past I continued playing but had some technical issues with one of the games and advised the support desk. I was in email discussions with the support desk but not having a response since 10 September I attempting to login on the 15th to discover my account was closed.Noting that there was no statement in regard to the Casino not operating in Australia, rather just account closed for "security reasons".The help desk line does not answer and I am wondering if someone is able to help me get my funds?
many thanks

auCL-Ed
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19 September 2017 - 10:06am
#1

Its definitely due to you being in Australia. Their platform supplier Playtech has stopped allowing Australians to play at any of its casinos so they have no choice in the matter.

However knowing what I do about the history of shady conduct by this casino and its operators it looks like they could be using it as an excuse to avoid paying out balances to their exisiting players.

Although you can no longer access the website you should be able to email them directly at support@grandreefcasino.com. It won't be blocked but it remains to be seen whether they reply. I've put another player in contact with someone who may be able to help but so far haven't heard back from them, so will let you know if we get a result via that avenue.

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auEv_P
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19 September 2017 - 10:58am
#2

My dealings with this casino has been a very frustrating relationship over a long period of time and was a player there long before I found this site. Yet despite the warnings in this site of them being blacklisted, more often than not I always had good play and decent winnings at this casino.
BUT I was constantly in battle mode chasing my winnings with them giving every excuse under the sun for their delays each and every time.
Admittedly I always got paid in the end but only after a constant stream of emails to and from the pitboss virtually having to beg for my winnings. I pulled away from them completely last Christmas when once again I had to go into battle for my winnings. Enough was enough at that point.

So........my suggestion is to try and send an email to the pitboss at this email address pitboss@grandreefcasino.com and just keep hounding him. Its what I had to do to get my winnings.
I have his name but not sure if I can post it here but anything sent to him gets a higher priority than the support desk offers.
I wish you good luck but be prepared for a long hard fight.

I will also post this note on the other members page who is having issues.
Hope this helps in some way.

2 members gave thanks for this useful post: CL-Ed, Pharidodot

ausandersonlj
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19 September 2017 - 11:31am
#3

Thank you. I have emailed the support desk 8 times since their last email of the 10 September but will continue to try to contact them; unfortunately cannot determine if the emails are even read. With their 1800 number also non responsive I didn't know where else to turn.

auCL-Ed
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26 September 2017 - 5:15am
#4

They aren't answering any emails on the subject. We have been saying that they are crooks for years now and I am sad to say that I think we were spot on. They have used this change in the law as an excuse to steal any funds held by Australian players in the casino. I'm sorry but I really can't see any other way of looking at this.

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ausandersonlj
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26 September 2017 - 11:06am
#5

That is certainly the way it seems. Prior to the 10th I had no idea that the Casino would not be operating in Australia and they did have plenty of time for my withdrawal to be arranged and no doubt an awful lot of others, including the other player looking for help. I really find it hard to believe that this has happened. Any ideas on how can this be advertised to those countries where the Casino is still played?.

auvmvr
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29 September 2017 - 1:30am
#6

Have you had any luck with your withdrawal?? I am still emailing daily without any luck!!

ausandersonlj
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29 September 2017 - 2:36am
#7

None at all...not a response. I am emailing every couple if days but have only had the one read response. I wonder how many people had funds in their account and didnt know that the casino was closing in Australia.....not to mention those that had withdrawal requests. Its so appalling.

auvmvr
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29 September 2017 - 3:00am
#8

So appalling!! I have been researching with not much luck. Have read somewhere that you can try contact the licensing body which is rand logic gaming nv. casinos. But having no luck finding contact info!! I will keep you posted if I have any success, if you could do the same please

krcoolsongss
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29 September 2017 - 10:41am
#9

Oh, this is a very bad case. Grand Reef must be a rogue casino.
I hope that your deposit was not big.

auvmvr
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5 October 2017 - 11:40am
#10

Hi there
Well today I received my winnings from grand reef casino!! I hope you have received yours as well. Not sure if allowed to put email addresses on here, but if you need you can message me and I can let you know who I emailed

auCL-Ed
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6 October 2017 - 12:20am
#11

Well count me surprised. Great news!

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ausandersonlj
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10 October 2017 - 10:45am
#12

Fabulous for you. I have not had any luck so would love some additional emails to pester but not sure of the protocol on this site. If someone could advise I will get my email address to you. Thanks very much

krcoolsongss
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10 October 2017 - 12:17pm
#13
vmvr wrote:

Hi there
Well today I received my winnings from grand reef casino!! I hope you have received yours as well. Not sure if allowed to put email addresses on here, but if you need you can message me and I can let you know who I emailed

Oh, it is great, congratulations Smile I hope that you could find another good Playtech casino.

auCL-Ed
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11 October 2017 - 1:22am
#14

No problem with naming and shaming here, so if you have some details that can get through vmvr feel free to share them. Otherwise you guys are able to send each other private messages if you want.

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ausandersonlj
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11 October 2017 - 2:10am
#15

Fabulous...thanks. vmvr...will get onto them once you put details online.

auvmvr
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11 October 2017 - 2:47am
#16

Ok I really hope you also get a result.
One night I was just searching and searching the internet to try find someone I could email for help and that would reply!!!

I emailed
contact@onlinecasinoreports.com
They emailed me back within 24 hours and said they would investigate They kept me the loop at all times letting me know what was happening.

I also emailed
mario@commission365.com
Who initially heard nothing, but then emailed to let me know my funds were being transferred.

I do hope this helps. I didn't say anything to special in the email just my username and detailed history of withdrawal issue.

Please let me know if you need anything else!
Good luck and let us know what happens!

1 member gave thanks for this useful post: Pharidodot

auvmvr
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11 October 2017 - 2:49am
#17

I also emailed all the following with no response

img_7044.png

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krcoolsongss
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11 October 2017 - 6:19pm
#18

Ah, vmvr, you made a lot of effort to get to them and finally made it !!!
This is great, man !!!

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ausandersonlj
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30 October 2017 - 10:17pm
#19

I emailed onlinecasinoreports and received a response after follow up (they were initially absent from the office) and was advised they would contact Grand Reef casino but there wasn't much they could do other than forward my email and push them for a solution, but also suggested I report on this forum as well as askgamblers.com. Will let you know how I go!

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auCL-Ed
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1 November 2017 - 1:55am
#20

As vmvr mentioned above, I think the best one to email is mario@comission365.com

1 member gave thanks for this useful post: Pharidodot

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ausandersonlj
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1 November 2017 - 4:29am
#21

Thanks for the input. I sent mario@commission365.com an email as well. Heres hoping!

idPharidodot
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5 November 2017 - 1:53pm
#22

good luck, this becomes a valuable review for all CL members to always discuss and get the solution of the problems encountered, hopefully a good deal

ausandersonlj
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6 November 2017 - 12:11am
#23

Thanks, I have not heard anything further from onlinecasinoreports and also no response as yet from mario! I live in hope. Its a lot of money really, but I also wonder what happended to the funds of Australian players that had a balance on their account with Grand Reef when it closed its doors to Australian IP addresses!

1 member gave thanks for this useful post: Pharidodot

idPharidodot
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6 November 2017 - 5:32am
#24

it is a very difficult situation in my opinion, when we succeed with a casino but they do not give what has become our right, but before we play and get their victory very good is not it? as if there is no problem whatsoever when we are there, and I also often experience that kind of thing, because for Indonesia it is also quite difficult to find a good site to play, we must be more selective in finding and reading the applicable regulations, and I recommend always screenshoot of such important things; livechat with CS, studying term & condition, in order to be an important evidence in the future,

ausandersonlj
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15 November 2017 - 10:14pm
#25

After a follow up email to mario@commission365.com, Mario responded immediately advising he would look into the issue and get back to me and that he did with extremely good news that the funds were to be deposited. The Casino advised him the matter was closed and funds were in the process of being transferred and lo and behold they hit my account overnight. I am very happy with the result and a great job by Mario. Thanks to Casinolistings for the flow of information.

2 members gave thanks for this useful post: coolsongss, Ev_P

krcoolsongss
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16 November 2017 - 2:20pm
#26

Oh, it is good for you to get in touch with them !!!
I hope that you will get it soon Smile

auCL-Ed
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17 November 2017 - 1:00am
#27

Awesome news sandersonlj and thanks to Mario for sorting it out.

Now let's hope that all the other Aussie people who haven't been paid find this page...

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