Grand Reef Casino Funds held

Its definitely due to you being in Australia. Their platform supplier Playtech has stopped allowing Australians to play at any of its casinos so they have no choice in the matter.

However knowing what I do about the history of shady conduct by this casino and its operators it looks like they could be using it as an excuse to avoid paying out balances to their exisiting players.

Although you can no longer access the website you should be able to email them directly at [email protected]. It won't be blocked but it remains to be seen whether they reply. I've put another player in contact with someone who may be able to help but so far haven't heard back from them, so will let you know if we get a result via that avenue.

My dealings with this casino has been a very frustrating relationship over a long period of time and was a player there long before I found this site. Yet despite the warnings in this site of them being blacklisted, more often than not I always had good play and decent winnings at this casino.
BUT I was constantly in battle mode chasing my winnings with them giving every excuse under the sun for their delays each and every time.
Admittedly I always got paid in the end but only after a constant stream of emails to and from the pitboss virtually having to beg for my winnings. I pulled away from them completely last Christmas when once again I had to go into battle for my winnings. Enough was enough at that point.

So........my suggestion is to try and send an email to the pitboss at this email address [email protected] and just keep hounding him. Its what I had to do to get my winnings.
I have his name but not sure if I can post it here but anything sent to him gets a higher priority than the support desk offers.
I wish you good luck but be prepared for a long hard fight.

I will also post this note on the other members page who is having issues.
Hope this helps in some way.

They aren't answering any emails on the subject. We have been saying that they are crooks for years now and I am sad to say that I think we were spot on. They have used this change in the law as an excuse to steal any funds held by Australian players in the casino. I'm sorry but I really can't see any other way of looking at this.

Have you had any luck with your withdrawal?? I am still emailing daily without any luck!!

So appalling!! I have been researching with not much luck. Have read somewhere that you can try contact the licensing body which is rand logic gaming nv. casinos. But having no luck finding contact info!! I will keep you posted if I have any success, if you could do the same please

Oh, this is a very bad case. Grand Reef must be a rogue casino.
I hope that your deposit was not big.

Hi there
Well today I received my winnings from grand reef casino!! I hope you have received yours as well. Not sure if allowed to put email addresses on here, but if you need you can message me and I can let you know who I emailed

Well count me surprised. Great news!

vmvr wrote:

Hi there
Well today I received my winnings from grand reef casino!! I hope you have received yours as well. Not sure if allowed to put email addresses on here, but if you need you can message me and I can let you know who I emailed

Oh, it is great, congratulations 🙂 I hope that you could find another good Playtech casino.

No problem with naming and shaming here, so if you have some details that can get through vmvr feel free to share them. Otherwise you guys are able to send each other private messages if you want.

Ok I really hope you also get a result.
One night I was just searching and searching the internet to try find someone I could email for help and that would reply!!!

I emailed
[email protected]
They emailed me back within 24 hours and said they would investigate They kept me the loop at all times letting me know what was happening.

I also emailed
[email protected]
Who initially heard nothing, but then emailed to let me know my funds were being transferred.

I do hope this helps. I didn't say anything to special in the email just my username and detailed history of withdrawal issue.

Please let me know if you need anything else!
Good luck and let us know what happens!

I also emailed all the following with no response

Ah, vmvr, you made a lot of effort to get to them and finally made it !!!
This is great, man !!!

As vmvr mentioned above, I think the best one to email is [email protected]

good luck, this becomes a valuable review for all CL members to always discuss and get the solution of the problems encountered, hopefully a good deal

it is a very difficult situation in my opinion, when we succeed with a casino but they do not give what has become our right, but before we play and get their victory very good is not it? as if there is no problem whatsoever when we are there, and I also often experience that kind of thing, because for Indonesia it is also quite difficult to find a good site to play, we must be more selective in finding and reading the applicable regulations, and I recommend always screenshoot of such important things; livechat with CS, studying term & condition, in order to be an important evidence in the future,

Oh, it is good for you to get in touch with them !!!
I hope that you will get it soon 🙂

Awesome news sandersonlj and thanks to Mario for sorting it out.

Now let's hope that all the other Aussie people who haven't been paid find this page...