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i played at grande vegas and won 778. i recievd a check and turned out to be bad. they are giving me the run around and stalling to pay me.
it s been since july 29. 2016. please help me get my winnings.
they told me i could cancel chceck for 250, now they dont even acknowledge that
Nikkita: Welcome to our live chat service. My name is Nikkita; how may I assist you today?
lorenalulu: payout department please
Nikkita: I will be more than happy to assist with your query.
Nikkita: Can you please hold while I look into your query?
lorenalulu: with rachael
lorenalulu: i been waiting to get paid you guys gave me a bad check, i submitted copy of bad check plus note from my bank that check is bad, last week you guys told me i could cancel check for fee of 250 and rewquest new payout, i want to do that today please
Nikkita: I am sorry to hear of the issue.
Nikkita: It shows that you were sent an e-mail today with regards to this issue.
lorenalulu: i want to cancel check please for the 250 fee
Nikkita: Did you receive the e-mail that was sent to you today?
lorenalulu: yes but i want to cancel check today insteaad
lorenalulu: that was offered to me as well
lorenalulu: one of your reps on live chat told me i could do that
Nikkita: We ask that you reply to the e-mail to be further assisted.
lorenalulu: i did
lorenalulu: i want to cancel check please
Nikkita: You will receive an update in 24-48hrs to that e-mail.
lorenalulu: no that will just make it take longer,
lorenalulu: this is taking long enough already please just cancel check take the 250 and allow me to rwquest new payout method
lorenalulu: you guys sd last week i could do that what seems to be the problem
Nikkita: One moment please.
Nikkita: Thank you for holding.
Nikkita: Did you receive the information to send the return check?
lorenalulu: i did but that is just prolonging it, i keep telling you what i want to do why do you not acknowledge that.
lorenalulu: why do you want to prolong or stall my payment
lorenalulu: i dont want to send check back i want to cancel it for the fee of 250
Nikkita: Unfortunately the issue can only be addressed by the Payments Team. I do understand your frustration, however, you were advised on the steps to resolve this issue, and since you have responded to that department you will be responded to with an update.
lorenalulu: why cant u transfer me to payouts
do not play at this casino they dont want to pay
save your money do not deposit at grande vegas ,if you win, they will send you a bad check, then stall and prolong your payment, and ignore you. thats what is being done to me, i won 778, and got a bad check now they want me to return the check and prolong my payment even longer, they also sd last week i could cancel check for fee of250 and request a new payout, now they just dont want to acknowledge that they keepignorning me, i thuoght this casino was awesome until now, ive had this problemsince july 29, 2016..
lorenalulu, I know you feel like you're being robbed but please try to calm down. Grande Vegas are part of the generally well regarded Jackpot Capital / Intertops group of casinos and aren't in the business of deliberately issuing bad checks.
It can happen though due to the difficulty associated with paying U.S. based players. Typically the payment is made through a third party payment processing company, not directly from the casino. So a bounced check does not indicate that the casino itself has run out of money, though it probably does indicate a problem with whatever payment processor they are using.
First off, don't agree to a $250 fee. If the check was bad they will have to reissue another or pay you another way and you should not be charged a fee at all. This can take some time though as they need to cross-check everything with the payment processor. If you would like me to contact them on your behalf please send me a private message with your details and I'll do what I can to help (click my picture and the link will be in the details that drop down).
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CL-Ed gave you really good advice. Just be patient too as if this case is a little more complicated, it will take time, as payment teams usually don't work on the weekends etc and it makes all payment processes longer. I am quite sure that everything will be alright at the end as Grande Vegas isn't a bad casino. Just be patient and follow CL-Ed's advice. And believe me, your case hasn't taken even a month while I once won at Lucky Spins (before they shut down) and after over a month of bad support and delays I managed to receive my money. Keep fighting 🙂
Youre right they took care of it . I take everyhing back . Everyone who like gaming i recommend grande vegas its my favoritw casino and will continue to play here.
Great news! 😂
Hah, this is really nice! We were right here, and those are good news 🙂 Glad you got your winnings.
Palace of chance also did me wrong did my post post? Manager had approved my winnings and even sent me numerous emails asking for my bank info for bank wire , yesterday they totally denied my winnings. I have emails live chats conversatioms w them , had me waiting for my bank wire amd now i get nothing.
They is one that I definitely can't help you with. They are part of the Virtual Casino group, are owned by a convicted fraudster, and have been ripping people off for at least a decade. They are #1 on our blacklist page. Sorry.
2 blck, Stratman5
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