CLchips are our way of rewarding you for contributing to our community by making comments and posts, participating in competitions and more.
We detect your country to filter casinos that do not accept players from where you live, and we display bonuses and jackpots in your preferred currency where possible.
→ Change your preferences
Recently I have opened an account with Cloud Casino and have tried to withdraw my winnings of over £1000.
I have had numerous emails asking for the same information time after time even though it has been provided time and time again.
There is no live chat facility and the telephone number goes to answer phone and has done for nearly a week!
Needless to say I'm very worried and stuck for a solution.
I saw this software platform before, with a few casinos, but, I couldn't register in due to my jurisdiction.
But, even if I could have registered in casinos of this platform, probably, I wouldn't have done it, since I saw some strange clauses in the Welcome Bonus T&Cs of most of them...
It seems like bad signs of repeated submission of the documents, and no responses...etc.
I hope that your deposit was not big...
Hi and thanks for your email
I just have no idea what to do. I can't call and nobody responds to emails.
Hi ploppy, apologies for not replying sooner as this thread seems to have slipped through the cracks for me.
I'm not familiar with Cloud Casino but looking at its website and operator's name (Nektan), it looks like they are on the same platform as Sapphire Rooms Casino which we have reviewed. So we may be able to contact someone there on your behalf. I'll send you a private message about it. Please get back to me with the requested information if you still need help.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Join our global community of casino players and share your views, tips, and fun.
Earn CLchips by chatting in our forum, then spend them on prizes in our shop.
Love it? Hate it? Rate your favourite casinos and casino games right here.
These are the most recently updated forum topics: