Joined: 5 Feb 2016
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5 February 2016 - 12:40pm

Withdrawal Problems @ Cloud Casino - help needed!

3 replies • Last post

Hi all

Recently I have opened an account with Cloud Casino and have tried to withdraw my winnings of over £1000.

I have had numerous emails asking for the same information time after time even though it has been provided time and time again.

There is no live chat facility and the telephone number goes to answer phone and has done for nearly a week!

Needless to say I'm very worried and stuck for a solution.

Please help!!

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coolsongss's picture
Joined: 2 Dec 2014
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5 February 2016 - 1:27pm

I saw this software platform before, with a few casinos, but, I couldn't register in due to my jurisdiction.
But, even if I could have registered in casinos of this platform, probably, I wouldn't have done it, since I saw some strange clauses in the Welcome Bonus T&Cs of most of them...

It seems like bad signs of repeated submission of the documents, and no responses...etc.

I hope that your deposit was not big...

Joined: 5 Feb 2016
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5 February 2016 - 2:40pm

Hi and thanks for your email

I just have no idea what to do. I can't call and nobody responds to emails.

Very worried

CL-Ed's picture
Location: Sydney
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11 February 2016 - 6:06am

Hi ploppy, apologies for not replying sooner as this thread seems to have slipped through the cracks for me.

I'm not familiar with Cloud Casino but looking at its website and operator's name (Nektan), it looks like they are on the same platform as Sapphire Rooms Casino which we have reviewed. So we may be able to contact someone there on your behalf. I'll send you a private message about it. Please get back to me with the requested information if you still need help.

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