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nlnelsnik
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8 November 2015 - 7:56pm

Microgaming bonus round missing winnings

6 replies • Last post

Hi Cl Members,
i hope someone have some more experience with this problem,
since i can't get any time frame from the casino i experience this problem
this weekend i played at Guts casino, where i was playing with 50% bonus,
on my last euro's i played break da bank again from microgaming,
finally when i only had 0.20cents left i hit bonus on this game with 0.09bet,
when it finish i won total of only 2,50 euro which is not much but atleast something to play on,
but to my shock it wasn't on my account, those winnings are showing in my gaming transactions 4 times small wins which makes this total of 2.50 euro, guts is already working for me too solve this, and try to contact microgaming and opened a ticket, but takes so long to get any response, and they only tell me too wait, i know it's a small tiny amount but its frustrating since its real money.
does anyone have ever have a problem who looks like this no matter which casino, and how long did it take for you to get it solved, and did you got compensation?
i don't need any help with guts or so, but just intrested if people have also ever had some problem like this,
hope for reply's:) thanks CL'ers

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auCL-Ed
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9 November 2015 - 6:13am
#1

No I have never seen something like that. I have had games crash or stall on me but when I close and re-load them they just picked up where they left off before.

Your experience is strange and definitely a bit worrying. Imagine if you had it on autoplay and left the room or stopped watching for a few minutes. You might not even know you had not been paid correctly. Please keep us informed of what happens because I would be surprised if you were the only player to be affected by something like that.

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nlnelsnik
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9 November 2015 - 6:24pm
#2

Totally Agree Ed,
luckely the Winnings from bonus round where visible for me, on gaming transactions,
today Teamleader which i know for over the years on guts, have raised this issue To High priority case to microgaming, but those guys have office times with working 09;00-17;00 which is completely unbelievable,
but he told me they would definitely see it tomorrow so let's hope.

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usbarbadosslim93
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11 November 2015 - 6:45pm
#3

Have you had any update on this nelsnik?

nlnelsnik
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11 November 2015 - 6:57pm
#4

Hi Barbadoss and ed,
as per this morning issue is solved, but in my opinion a good compensation was not given, i guess because amount was low. so here' what exactly happened.
while i was playing with a 50% bonus from guts, my balance went only down, but on last 0.18 i had, i hit a bonus round on break da bank again, the system from guts already unlocked bonus funds to real cash the same time as i hit bonus because the system thinks it's lost already then, and there it's got stucked in there system the system didn't reconised any real cash winnings because it was same times as it would release the bonus funds to wagered money, because of the low amount, it's dissapointing to wait 5 days for an answer From microgaming's Technical team, while the problem was at guts, i was satisfied this morning when it's solved but only received my 2.39€ back, and only 2.50 euro compensation which is nothing, i don't want to be greedy but i expect more from guts, but since i'm also running on good luck there they counted this also which is not fair because it's apart from my winnings it's a technical issue and real cash and i think u have to compensate people good for this, if you want an happy and satisfied player, and i play there since they opened, and recovered my VIP tag time ago:) that's the update, but i don't put more energy in it since i discussed already with them whole morning about fairness in compensation's, but atleast i won again at guts today hehe! Blush

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auCL-Ed
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11 November 2015 - 10:13pm
#5

Although you aren't completely happy, I am relieved to hear that it is not a problem for all Microgaming casinos and that Guts have identified the problem so it can be fixed.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nlnelsnik
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11 November 2015 - 10:25pm
#6

Yes, you're Right Ed, if i won like for example 50 euro in this bonus, i'm wondering if they credited also back as real cash, since i then actually would break the system:)

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