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ussilas31986
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29 April 2015 - 10:59pm

Grand Macao Casino...Hit Big on a Bonus But They Won't Pay??

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Ok so this started out as a review for the casino but now I thought I might find some help. First off I mostly stick to online poker, but when I got a free bonus from another casino I said, sweet lates try it. It was only $25 and I went through it quick. Then a few days later I received another freebie from another Casino and did the same thing. Then a week or so ago I got one from GrandMacao Casino and this is when everything went to crap! So I take the $50 bonus and it gets down to $5 and then I hit a bonus that brought it up to $100, I continued to play having my balance go up and down until I hit another bonus and stopped playing with my balance at $225. The next day I played some more and worked my balance up to $400.

I had been playing on my phone this whole time so when I hit $400 I logged onto my computer so I could get the customer service number or see what the rollover/wager amount was before I could Cashout. I talked to a customer service lady through chat and she assured me once I had wagered $2475 I could Cashout. I asked what my wager amount was at and she told me something like $1075. See I have played with bonuses on my normal casino Bovada and knew there was a rollover/wager balance you had to hit before you can cash out. So I told the lady thank you and said I hope my lucky streak continues that way I can cash out she said yes good luck and that was that.

So the next day I played more and worked my balance up to $500. I then got back online and asked what my wager amount was and the customer service lady told me it was at $1550. So I knew I had to stay lucky for another $900+. The next day I played more of and on throughout the day and my balance was down to $325 or so, then I hit a big bonus making my balance $720. I got online and was told I had reached my wager amount but could not make a Cashout because I had used 3 no deposit bonuses without making a deposit.

I argued with her because I said I talk to 2 different ladies the last 2 days and they had never mentioned that one time. The lady I was talking to told me they were "new" and didn't know any better. She told me my best option was to contact the finance department and talk to them to see what they wanted me to do. I said if they don't pay me what was the point of all of this, and she replied that I could probably withdrawal $100 and the rest is to practice with. I said practice, on slots, who wants to do that? If you had poker or whatever it would make sense, but to practice on slots seems pointless.

Anyway, I emailed them and did not play for 2 days. I hadn't heard from them and figured they were ignoring me, so I started playing again figuring what the hell it doesn't matter. Well my balance went down to $400 over the next few days until yesterday April 28th 2015. I want to add that I emailed the finance department everyday and sometimes multiple times a day after my balance hit $720 and I was told I couldn't Cashout. I also want to say that when they told me I had used 3 separate No Deposit Bonuses, that is when I found out they were connected to multiple casinos.

Anyway, I was playing on April 28th and hit a maximum payout on 2 separate lines and my balance jumped up to $1600. At that point I emailed the finance department again and told them the whole story again and said my balance was now at $1600. I told them I didn't want to take it all, only half so I could continue to play at there casino. Finally, I got a response from them and they want all of this personal information and for me to deposit $25 into my account before they process a payout. Well I have continued to play and my balance is at $1440 right now and I don't know what to do. This is all a bunch of horsecrap, and I can't believe they would treat people like this.

I don't know if anyone can help me or give me advice, but it is extremely frustrating to know you have $1400 sitting in a casino account and you can't withdrawal any of it. If I would've known I was going to get lucky I would've deposited the $55 myself and played. But when you are offered a free signup bonus and you are told you can Cashout if you hit the wager limit, then you assume the casino will allow you to Cashout if you get lucky. It's not my fault I got lucky or that the customer service ladies didn't know the rules. All I know is that I have $1400 sitting in a casino account and the only way they "say" they will let me cash out is if I send them a picture of my DL, a Color copy of the card I used to make the deposit, a utility bill with my name and address on it, and for me to deposit $25 into my account.

It sounds more like they are trying to steal my identity or my money, rather than process a payout. I say stay away from GrandMacao Casino! Also like I said is there anyone out there that can help me or tell me what to do?? Because I am extremely frustrated and pissed that I cannot Cashout money that I Won! Sure it started with a free bonus from them but that is not my fault. I say don't offer the bonus if you don't expect people to win every now and again!! Stay away from GrandMacao and please let me know if you can help.

auCL-Ed
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30 April 2015 - 1:26pm
#1

Hi silas31986, first I hope you don't mind that I edited your post to add paragraphs to make it easier to read.

Now the bad news - just about every casino that offers no deposit bonuses or free chips place a maximum withdrawal limit on them. They give you $25 and they might have a limit of $50 or $100. Without even looking at their site I can guarantee you that this casino would have a limit like that in their terms and conditions.

To make things worse Grand Macao is part of a group of casinos that are regarded as rogue. They happily take people's money but when it comes time to pay out they are tighter than a fish's butt hole. I have been assisting a lady who won $6500 in the middle of last year and she still has only half of it and they pay her something like $500 a month if she is lucky.

If it was me, I would chalk this up as a lesson learned and forget about depositing as the chances are very high that they are going to take your money then get you with the "multiple free chips in a row" rule. Or they will tell you that your account has been selected for a "random security check" that will take up to 90 business days to complete. And if you wait it out they will void your winnings because you haven't deposited in the previous 30 days. This is all stuff they have done and are doing to people at the moment.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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gbAnitaAffactive
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4 May 2015 - 1:35pm
#2

Hi silas31986,

First of all, I would like to apologize for the confusion caused by the customer support representatives.
However, I can tell you that you will be able to withdraw the winnings from your no deposit bonus.
Please note that the maximum cashout limit for our no deposit bonuses is 1 time the bonus amount, so you can cash out $55 from your bonus.
I will send you the details about our withdrawal procedure in the personal message, and you can also contact me via e-mail if any questions arise: anita@grandmacaocasino.com.

Best regards,
Anita

1 member gave thanks for this useful post: CL-Ed

usStevielisa
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23 July 2015 - 4:26pm
#3

Hello Everyone,
I did not find this site until it was too late and I already deposited my own cash into Grand Macao. I did not sign up for any of their bonus offers.

After playing for a little while I noticed that when I had a win they were not adding the amount to my bank balance. After I complained they fixed the problem right away, but I did not feel comfortable continuing with them so I filled out all the paperwork to withdraw my funds and now nobody will respond to me.

Their customer service phone number has been disconnected which is the one they list on their site and the one listed for them on this site. I have been emailing the addresses that were sent to me when I first applied for my withdrawal, but now I am getting a message saying my emails to those addresses can not be delivered.

Can anyone help me? Does anyone have a valid phone number or email for them? Any help or feedback would be greatly appreciated. Thank you!

auCL-Ed
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Location: Sydney
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24 July 2015 - 1:54am
#4

Folks, I am sad to say that no-one is going to see any money out of these scammers. Their casinos have been shut down for good overnight after their owners were arrested earlier this week.

Rogue Affactive and RevenueJet group casinos shut down, owners in custody

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

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