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usswann2001
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31 March 2015 - 1:14pm

Black Diamond Casino payment issue

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I received an email offer for a bonus at Black Diamond Casino about 5 months ago. I accepted and had some early luck winning about $1200 on one game. This allowed me to play with higher stakes and because of this I quite easily met my playthru after a couple days. I cashed out about $1200 at the end but not before checking to see if I had met my playthru requirements. I talk to a chat representative named Lori. After that I submitted my docs, and of course they requested more docs which I provided. Then after say my docs had been received they have steadfastly refused to pay the withdrawal, and refuse to say on what they based their refusal. They said it would compromise their security if they told me why. I have played online for over 15 years and have good relationships with many sites such as Club World, Miami Club, Online Vegas not to be confused with Vegas Online, Lincoln Slots and many others. I did have a problem with a payout from Slots Madness who now I see is listed as Rogue for being part of the Virtual Group, but they did eventually pay me after about 3 months.

The reason I did not check Black Diamond out more closely is I had played there several years earlier and because of the bonus I decided to give them another try. I had won nearly $1000 previously playing there and they paid quickly without a lot of hassle. I am not sure what they think I did wrong and would dearly love to hear their side of the story. They took my money easy enough! If anyone else has had problems with Black Diamond then maybe they should be listed as rogue. I wonder also if maybe they changed management during the interval that I stopped playing there.

usbarbadosslim93 Recently online: 51 min ago
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31 March 2015 - 1:44pm
#1

Hey Swann, that really sucks about the money you won. So they won't give you any reason at all? With them saying it is a security thing, I wonder what the real issue is. If it was a violation of their terms and conditions I would think they would tell you.

I'm curious to see what is actually unearthed with this one.

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auCL-Ed
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1 April 2015 - 10:16pm
#2

Black Diamond are actually run by the same people that are responsible for Sloto'Cash and they are usually pretty good, despite this one being a TopGame casino. However we did have another player recently reporting that they were getting delayed by this one too - check the comments on the review page. I've sent you a private message - let me know your details there and I'll see if I can find out more.

1 member gave thanks for this useful post: swann2001

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usnewflorida
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2 April 2015 - 7:39pm
#3

usswann2001, I hope you get paid. Me, I gave up requesting them payment from my winnings and requested that they closed my account.

usswann2001
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2 April 2015 - 10:42pm
#4

It is kind of strange because I the last time I played there I had a withdrawal of just under $1000 and they paid me quickly and with no problem. But that was quite awhile ago maybe 2 years even. I kind of forgot about them until I received an email with a bonus so thought I would give them another try. I was winning right along and then hit a nice win for about $1375 or there abouts. This helped me easily met my playthru, which I confirmed with Lori before requesting a withdrawal. She even congratulated me on my win, but that was the last time I was able to talk to her directly.

auCL-Ed
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3 April 2015 - 12:42am
#5

We're on this one. It is Easter now so I expect we'll hear back early next week.

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