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usdrachal442
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23 March 2015 - 4:58pm

Royal Ace casino is a ripoff

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I won $15,000.00 at Royal Ace Casino & they are refusing to pay out! I have sent all my banking ifo to them over a month ago and still NOTHING! They said they tried to deposit on 3/20, but there was a problem making the deposit onto my card. Now they are not going to use the card to deposit, How funny i can still charge to them
on that card. Right? I asked them to overnight me a check. I received no answer from them, How can I get them to pay me?
PLEASE BEWARE!
Debby

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auCL-Ed
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23 March 2015 - 11:22pm
#1

HI drachal442, unfortunately you are discovering why all the casinos that share the same owner as Royal Ace are at the top of our blacklist. They run everything out of Costa Rica which means they are unlicensed and unregulated so you have no way of compelling them to pay you (apart from bad publicity like you are doing here), nor any official dispute resolution process.

All I can advise you is to keep pestering them and hope that they pay you, and no matter what they do or say, do not go back in and play with the money in your account. There are many reasons why they deliberately delay payments but top of the list is that they hope you will be so frustrated that you will go back in and lose it all. Don't fall for the trap.

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24 March 2015 - 2:48pm
#2

Wow that is horrendous! I mean that's a huge down payment of a car worth of winnings that you are being cheated out of. I hope it all works out for you, but I wouldn't hold my breath.

cadoxielove
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23 March 2016 - 1:46am
#3

I too was scammed by Royal Ace casino and I am new to the online gambling world and made the mistake of playing with Royal Ace before googling their name which I now know is the first thing to do if wanting to play at any certain online casino. Anyways, I signed up with them a little under two month ago, deposited a fair chunk of money and got a fair chunk of winnings back (about $2500). Anyways I have been going back and forth with them a month now trying to get my withdrawals processed, and the answers I were getting are, the withdrawals department is backlogged, i am not speaking to the right person, or the person i was speaking to had no clue what was going on. I was also repeatedly asked to send in the same verification photos of my credit card, even though I had sent them in three times. I thought I was going crazy until I read all the reviews detailing EXACTLY the same behavior from Royal Ace with other players. I finally had enough, and started a chat with them today saying I wanted it resolved immediately and that I was filing a complaint with askgamblers.com I then log off. I log back in a few minutes later and am unable to, I am then told that I am blocked and the reason for this was that when I signed up and registered for the account initially I put in 111111111 for my telephone number which is absolutely not true. I was receiving marketing calls from these guys AND their sister scam casinos in the middle of the night every night in which I asked to be taken off all their call lists. I am just realizing now that they have just stolen all my money and I have been scammed. I was thinking of reporting these charges on my card as fraudulent and having them charged back as I don't think there are any other repercussions I can take. Can I get some feedback?

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auCL-Ed
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23 March 2016 - 2:54am
#4

If what you say is true then you are well within your rights to file for a chargeback. If you do so, you will get all your deposits back as long as they were made within the allowed period of time for chargebacks. However bear in mind that the casino will likely share your name to other casinos and you may well be blacklisted and unable to play at others due to being a known "charge-backer".

Casinos hate it when players file chargebacks. This is especially so for ones that accept American players like Royal Ace. This is because the casinos that accept Americans are almost always mis-coding transactions to hide the fact that they are for gambling. If people start charging back and complaining to the credit card companies, when they investigate they can have the casino's payment processing shut down. This can be catastrophic for their business as the casino is unable to accept deposits or process withdrawals until they find a new payment processor.

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23 March 2016 - 3:27am
#5

Thanks for the feedback CL-Ed, well I would prefer not to file a charge back, I'd like my winnings but they are doing everything in their power including blocking to not pay me. I will admit it, I was kind of rude with them with our final conversation calling them out on their delay tactics, and commenting that the person I was chatting with was not smart - and at first when they told me I was blocked I thought that was it. But does that go against their terms? I hit my boiling point, I had been communicating with them for a month about processing my withdrawal. When I was told that they were blocking me because I gave them a fake number when registering - the guy gave me something like 919191919, seriously, I knew I had been scammed. I did ask to be taken off their call list previously, so I asked if someone on their side had entered random numbers in place of my phone number and the manager wouldn't even look into it. What can I do besides filing charge backs? I don't want to get blocked from other casinos.

cadoxielove
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23 March 2016 - 3:28am
#6

BUT if going ahead with the charge backs only blocks me from that whole casino group Royal Ace is a part of I couldn't care less. I don't want to be stolen from again by them.

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23 March 2016 - 3:30am
#7

Oh and one more thing, frankly, if Royal Ace's payment processors get shut down, I would celebrate, the scammers deserve it. But if there is a risk of getting blocked from all online gambling I would like to try and find another way.

auCL-Ed
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23 March 2016 - 11:30pm
#8

Yep, its your call. You will certainly be blocked from all their related casinos, but that would be doing you a favour. There is a chance that they could share your info with other casinos that they don't own but I think that since you are in Canada you have a pretty big choice and they aren't going to share with them all.

Short of going to Costa Rica, finding these people, and demanding your money, there is no other way. The last guy I read about who did that got beaten up by thugs hired by the casino's owner, who is an ex-con that did jail time in the 90s in the USA for real estate fraud.

If you are worried you can always let your new casino know what happened right up front before you deposit and start playing there and explain why you charged back. Then they can let you know one way or the other.

If it was me and I knew that I had been robbed by a crooked casino, I would file a chargeback. I wouldn't let them get away with it. There is a lot of "anti-chargeback" sentiment within the online casino industry because there are crooked players who use them to recover losses or even deposits after they win. But to say that no-one should be able to charge back, even if they are ripped off, is bullshit. That's the whole purpose of a charge back and if casinos like this want to rip people off (like they have been doing for years) they need to realise that players have rights and accept the consequences of those rights.

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24 March 2016 - 3:02am
#9

CL-Ed, yes I totally agree with you. There must be some sort of protection for the players as well, not just the casinos to be able to protect themselves against scamming players as there are scamming casinos as well. I am going to be filing chargebacks, I don't want them to be able to get away with this although I am dissappinted as my winnings were quite good. As well as recovering from the part that I feel quite stupid for not looking into this casinos reputation before I gave them my money.

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24 March 2016 - 3:26am
#10

Another weird occurrence, I've looked at my transactions and I cant find charges anywhere on my statements for this casino. I think my balance is reflecting it though.

CL-Ed wrote:

Yep, its your call. You will certainly be blocked from all their related casinos, but that would be doing you a favour. There is a chance that they could share your info with other casinos that they don't own but I think that since you are in Canada you have a pretty big choice and they aren't going to share with them all.

Short of going to Costa Rica, finding these people, and demanding your money, there is no other way. The last guy I read about who did that got beaten up by thugs hired by the casino's owner, who is an ex-con that did jail time in the 90s in the USA for real estate fraud.

If you are worried you can always let your new casino know what happened right up front before you deposit and start playing there and explain why you charged back. Then they can let you know one way or the other.

If it was me and I knew that I had been robbed by a crooked casino, I would file a chargeback. I wouldn't let them get away with it. There is a lot of "anti-chargeback" sentiment within the online casino industry because there are crooked players who use them to recover losses or even deposits after they win. But to say that no-one should be able to charge back, even if they are ripped off, is bullshit. That's the whole purpose of a charge back and if casinos like this want to rip people off (like they have been doing for years) they need to realise that players have rights and accept the consequences of those rights.

auCL-Ed
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25 March 2016 - 12:48am
#11

There won't be anything on your statement that says "casino". They will most likely have them disguised as other things so you will need to know the dates and amounts that you deposited to identify them. This is why they hate chargebacks. When you tell the bank that your charge for buying a chair online (or whatever) was actually for a casino, there are serious ramifications for them.

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ushope777
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27 March 2016 - 4:16am
#12

Googling the name of the casino is a good thing, but even better, COME HERE!

Every time I read threads like these, I am SO grateful I discovered Casino Listings BEFORE I ever deposited a penny anywhere. It was just by chance, so I count myself as fortunate to find a site that is all about honesty and integrity, and truly look out for players' interests above all.

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27 March 2016 - 6:50am
#13

Oh yeah, they blocked my account with my winnings when I contacted them from another country... Wow, $15,000.00, that a huge ammount. Write a complaint to askgamblers.

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krcoolsongss
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29 March 2016 - 10:50am
#14

It feels really bad hearing your terrible experience with a notoriously rogue casino group.

When you try a new casino with your real money, just type in the casino name using [Ctrl + F] key function in the following link. You can easily avoid rogue casinos.

This is the outstandingly extensive investigation of CL-Ed.
https://www.casinolistings.com/casinos/rogue-warnings-blacklist

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usSabrina3939
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4 August 2016 - 2:57pm
#15

Well unfortunately I just got scammed yesterday by Royal Ace . About a Month ago I signed up there , made a few deposits like 3 total, then saw all the bad Press about them and just simply didn't deposit there anymore . Didn't close account but just thought I probably wouldn't play there anymore unless I saw some improvement on payouts being posted online in the future.

Yesterday August 3rd 2016 , I get a Call from "Tom" at Royal Ace wanting to verify my account. I told him sure , but I doubted I would be making anymore deposits there because on my previous ones I couldn't even win enough to play for a whole hour, but he confirmed my Name , Address, Email , Phone # ...THEN he says " Sabrina I can give you a Special Bonus /Promotion " . I said No I don't want to go thru the high wagering and junk . He states No this is a No Rules /No Max Cashout and its 200% and I tell you what if you don't win , I will give you , Your Deposit Back to try again to win something . He said it like playing your Deposit twice . He stated it was a great deal he was offering ME and he would cross his fingers that I would win . Tom was real nice , Soo I did Exactly what he said and deposited $50 , went back to the Home page and sure enough I had a Total of $150 to play with .

Played Several Games and the $150 was lost in Approximately 30 min or Soo . Then I call him back as he told me to if I lost . He stated "Hey Sabrina I just talked to you " . I said yes it's gone just that quick , like I told you when YOU Called ME today ( I Can't Win enough to play for a few Hrs ,much less do a Withdrawal ) He says it's OK , I've already put your Deposit back into your Account so maybe you will win this time . I said yea maybe but I had no intentions of depositing today or in the future with y'all for this very reason ( I can't win) , but I will try the $50 . He stated ; Hopefully you will win this time . I said I hope Soo . This is the almost EXACT Conversation . Nothing EVER said bout wagering or requirements or terms or conditions . This was a " Specifically Stated otherwise" deal. Keep in mind HE Called ME !!!

I go and play the $50 on Paydirt at $2 a Spin. Just a few spins and I get a Feature Bonus & Win a Bit over $3,000 . Im in Shock & Excited , log out to Call "Tom" to make sure this is Not some Joke. 1st Call No Answer , 2nd Call goes to Leave a Message, 3rd Call "Adrian" picks up. I Ask for "Tom" and Adrian says he just went on a 15min Break. Well I Tell Adrian EVERYTHING Starting with the Call I get out of the Blue from Tom. Told Him about the "Special Bonus " Tom gave me and I lost . Told him Tom put my Deposit back into my Account and I won etc.... Everything !!! Then Adrian says " I'm Sorry but Tom Should have told you that the $50 he put back into your Account comes with 30 Times wagering "" .. I'm like What??? He Never Stated Nothing to that effect .

I thought for a second and said OK Adrian I will wager 30 times, atleast I will get to play awhile. Adrian says I'm really sorry Tom didn't tell you that , I usually hear him tell that to Everyone ... Hmmm Nope he Never said anything like that to ME when He Called ME today . But I told him it's still OK and Adrian says at This Point the most you can withdraw Is about $1,500 . So I said again well ok I will play it down to that . We say goodbyes and I go back to Playing thru the $3,000 and I win $200 , $45, $29, and a $100 here and there, all playing on my Cell phone ( That's the only way I play)

Then My play gets cut off by Royal Ace Calling Me , it's TOM. I Exicitedly tell him about Winning and My Conversation with Adrian and Even joked to Tom that he NEVER told me about wagering 30 times , but it was OK that I was playing when his Call cut me off. Then the Bottom Falls out!!!! Now Tom is Saying that the MOST I can Withdraw Is $100. Really?I don't know We talk for quite a bit , He Admits He And Adrian told Me Wrong and I have to deal with the results of it.

I Filed a Complaint from my Phone with the "Central Dispute Systems " but I don't know if they received it from my phone . I haven't got a email from them yet stating that they have received my complaint or if that is even there Protocol I don't know I really feel Scammed at this point . If I don't hear from the Central Dispute System I will go to the library and use the Computers there to file a Complaint again . If they can't resolve this , I will post on EVERY Forum I can find on the Internet !!!!! And if Royal Ace doesn't reach out to Me and to Come to some sort of Agreement on this . I will Contact their Processors , I already have the address and phone numbers for them ...

I was Bothering NO One yesterday and had NO plans on Playing at Any Casino . Until Tom Called ME with this Great Special. I hate to do this , but they are possibly leaving me No Choice. A Scam is a Scam!!! I haven't played another penny of the $3,000 plus that's in my account since Tom's Phone Call interrupted my play thru yesterday . It's still sitting in my account . Does anyone here have any Suggestions ?? On how I can further resolve this without involving Other Dispute Centers and / or Processors ??

Learning ALOT Quick!!,
Sabrina

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auCL-Ed
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5 August 2016 - 1:20am
#16

Sabrina, I added paragraphs to your post to make it easier to read. I'm really sorry that you are another on their endless list of scam victims.

There isn't really much you can do. Central Dispute Systems are a joke that don't do anything to help anyone. Tom didn't make a mistake or forget to tell you anything. He is trained to say or do anything to get you to deposit, then if you win they pull out the terms and conditions to invalidate your win. That is how they operate their scam. They have been doing it for over a decade and they just keep reeling people in.

You saw the bad press about them but still you let him convince you to deposit and now you've experienced their scam firsthand. Take it as a harsh lesson learned. If you have completed the wagering, withdraw the $100 and bank it then permanently close your account with them and don't go back. If not, consider charging back your deposits with your credit card company.

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usSabrina3939
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5 August 2016 - 4:35am
#17

Thank you CL-Ed for fixing my post , it's much appreciated . I knew they were a Slow paying Casino and if all your Ducks were not in a row , that they would find reasons not to pay If they could . But I knew that All my registered info was on Point as it is at all the Casinos I play at .

When he convinced me to deposit with this "Great Deal" , I truly thought the Worst that would happen is it would probably take me a Month or Two , to get paid!! These 2 Men ( Tom & Adrian) Flat Out Lied and Each had Told Me Totally opposite Things .

I'm Not going to do a Charge -Back , As I did agree to make a Deposit . But I only Agreed to do Soo , because of this Great Deal Tom offered me . I Now just Expect Royal Ace to do What they promised to do . Which is Pay Me after wagering 30 times ( I Still have Not Spent a Penny of what's in my Acct. ) a little over $3,000.

I have friends that live in many , many different Countries and they are Loyal. After what I have found out / learned today about Royal Ace , I am now prepared to take this to a whole new level , it will be something Royal Ace has NEVER seen before . Could be Good or Bad

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usSabrina3939
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18 August 2016 - 2:15pm
#18

Well, I must say things are looking up on my $3,088.00 win. I filed a Complaint on AskGamblers and explained the whole situation. A lady by the name of Tawni pulled all my records , and she has stated that "Tom" did indeed mess up by not telling me the Terms and Conditions on the $50 put back into my account and then that's when I won the $3,000.

Long Story Short , They are going to Pay me the full amount . That is the reply I got on there from Tawni . I checked my Account and sure enough it shows its being processed. She said that I shouldn't be penalized for the " Retention Agents" screw up.

I don't know who she is , but she seems to be able to get things done and people payed somehow .

I believe in giving people credit , when credit is due. But I do believe that IF I had not filed a Complaint on there and just sat back and did nothing , they would have never paid me the full amount. I was prepared to take this issue even further , but she got them to do the right thing.

Now just waiting to get the checks in the mail.

Sincerely,
Sabrina

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caactmyname
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18 August 2016 - 2:46pm
#19
Sabrina3939 wrote:

Well, I must say things are looking up on my $3,088.00 win. I filed a Complaint on AskGamblers and explained the whole situation. A lady by the name of Tawni pulled all my records , and she has stated that "Tom" did indeed mess up by not telling me the Terms and Conditions on the $50 put back into my account and then that's when I won the $3,000.

Long Story Short , They are going to Pay me the full amount . That is the reply I got on there from Tawni . I checked my Account and sure enough it shows its being processed. She said that I shouldn't be penalized for the " Retention Agents" screw up.

I don't know who she is , but she seems to be able to get things done and people payed somehow .

I believe in giving people credit , when credit is due. But I do believe that IF I had not filed a Complaint on there and just sat back and did nothing , they would have never paid me the full amount. I was prepared to take this issue even further , but she got them to do the right thing.

Now just waiting to get the checks in the mail.

Sincerely,
Sabrina

Great to hear that you're at least getting some compensation. But the sad reality is that not many people are as lucky as you and "Tom" and "Adrian" have probably scammed a great deal of people with the same thing.

I would have had them put the information down somewhere, with all the terms and conditions listed, so that there could be evidence of the aforementioned agreement with the deal. That way, you'll have an easy way of bringing it up (by archiving it, perhaps)

usSabrina3939
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18 August 2016 - 3:33pm
#20
actmyname wrote:

Great to hear that you're at least getting some compensation. But the sad reality is that not many people are as lucky as you and "Tom" and "Adrian" have probably scammed a great deal of people with the same thing.

I would have had them put the information down somewhere, with all the terms and conditions listed, so that there could be evidence of the aforementioned agreement with the deal. That way, you'll have an easy way of bringing it up (by archiving it, perhaps)

Your right , there's no telling how many people who just accepted the excuses or delays to be paid .

I'm not that kind of person, They called ME with this great Bonus No Max/No Rules Bonus and I accepted and made a $50 deposit .. Soo there was No email offers or anything . But what they didn't know is , all incoming calls to my phone are recorded. But to be honest , Tawni from AskGamblers never asked to hear the recording I have. I really don't know "Who" she works for ? She said she pulled all my play records and their Calls at Royal Ace are recorded also . She knew I was telling the truth some how.

They are paying me all of my winnings , not just some compensation. I just know I complained on here about this Casino and it was the truth , Soo I feel it's only right that I also tell the great outcome . It could have just as easily went the other way and I would be taking my complaint further .

I've noticed at lot of times in life that people only tell the bad about a Person, Place or Thing . But they almost never go back and tell the Good , when something does go Good about a Person, Place or Thing.

I'm just Happy I'm getting my winnings and All of it. Hopefully more people will step up , that aren't getting payed and the the Casino will either Improve or Shut down. When it comes to My money , I'm definitely not going to just sit back and let no one Scam me ( There are Numerous options).... Richer Folks might , but I'm not that Wealthy!!

Sincerely,
Sabrina

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auCL-Ed
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19 August 2016 - 12:36am
#21

Sabrina that is fantastic news and I am really happy for you. Congratulations!

I have seen the name Tawni before and I believe that she works for those casinos. Its awesome that she helps people out and gets them paid, but like you said how many other people get ripped off and never make a public fuss or track her down to get paid?

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19 August 2016 - 1:53am
#22
CL-Ed wrote:

Sabrina that is fantastic news and I am really happy for you. Congratulations!

I have seen the name Tawni before and I believe that she works for those casinos. Its awesome that she helps people out and gets them paid, but like you said how many other people get ripped off and never make a public fuss or track her down to get paid?

Soo True CL-Ed , there very well could be a lot of people who just accept it or get tired of contacting them to get paid .. That group of casinos does have a lot of Complaints on there ( I read thru a bunch) almost all of them are resolved , but for a few and those unresolved few it looked like it was the Players fault for no sending in correct documents or none at all , a couple had used a free chip and wanted to cash out more than the max allows ..etc. I can't recommend the casinos , but I can say without a doubt that all the complaints I saw that Tawni was handling , she is Top Notch and a Very fair minded person from her responses to others on their issues. It's almost like she can see thru the BS complaints from the Real ones.

I'm just Happy that I'm getting paid from a win that was totally legitimate . I also learned a real good lesson this go around , that's for sure.

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