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Tash's picture
Location: Australia
Joined: 18 Feb 2015
Posts: 2
Thanks given: 0
Thanks received: 1
18 February 2015 - 2:44pm

Old bank card

1 reply • Last post

I am trying to get a withdrawal from platinum play. I have sent my documentation thou they are asking for a copy of a bank card that no longer exist. I was told to ask the bank for a letter saying that the card use to belong to me legally they can not and will not do that due to their legall department they can't go drafting letters as they like. Then I was told to get statements which I provided thou as it doesn't have the card numbers on the statement ( statements don't have card num Edd on them ghey have account numbers but never card numbers) that Aldo was not good enough. They are asking of the impossible from me, iv explained this but it died t seem to sink I no one else has this problem they reply theirs a lot of members same bank and never a drama they say. I don't know wat to do and I am getting a little fustersted. My big win is nothing compared to wat iv rolled three the casino but fairs fair I want my money. Anyone have any advice please


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6199
Thanks given: 2507
Thanks received: 1797
18 February 2015 - 10:10pm

Is it the card number that you used to deposit at the casino? If so, they have to see proof of the card as it is part of the anti money laundering regulations in their licensing jurisdiction of Malta. Which bank is your card with? My credit card statements from ANZ all have the card number on them.

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