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gbjude sherriff
Joined: 26 Jul 2014
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26 July 2014 - 4:20pm

Site refusing to pay withdrawal without photo id

2 replies • Last post

Recently won a large amount on a slot site, I have deposited on the site and had registered my bank card etc.

After i had won and asked to withdraw i have a problem in that they will only accept a passport id. I do not have a passport but they refuse to take any other form of id.

They have advised me to apply for one and they will pay 50.00 towards the cost?? now this seems a excessive way of proving your id.

I am not even sure that the offer would stand? and the matter is further complicated as I would have to get copies of my divorce papers and marriage certificate adding further to the cost.

I do not want or need a passport, I could be waiting weeks, it would involve a cost of around 160.00 inc copies of certificates etc

Can anybody give me some advice please?

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
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27 July 2014 - 5:46am

Hi jude sheriff!
First of all, it will be interesting to know name of this casino, from this depends a lot(generally it is depends if CL-Ed will be able to help somehow or no).
But generally this is really straight logic - you want get paid - you need to do what casino ask.
So,please,tell us casino, and how much you win. Then we can think forward.

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
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28 July 2014 - 12:18am

Casinos asking for photo id to verify a customer's identity is common, and many that are regulated in proper jurisdictions are obligated to do so by the laws there. However I have never given a casino my passport and I suggest that you do not do that either. Surely a drivers license would be acceptable? That is what I always use.

As belaff said, which casino is it? if you don't feel comfortable talking about it publicly, feel free to send me a private message (click my picture and the link is in the menu) and I'll try to help you out.

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