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Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 86
Thanks given: 14
Thanks received: 64
14 January 2014 - 9:28am

Anyone else getting excessive charges using Skrill?

6 replies • Last post


Just recently i noticed that my withdrawls/winnings using Skrill(Moneybookers) have been charged twice.

Let me explain.
Ok now Skrill charges for a Bank transfer(Skrill > my bank account) a VERY modest flat fee of 1.80 euro(around $4 USD). Which is very reasonable. They have always charged this which is why i liked using Skrill in the first place.

But just recently in the last 3-6 months i have noticed my return including currency conversion have been down. The market usually converts to around USD80c makes $1NZD. Lately my exchange rate has been around the 92-98c mark on withdrawls around USD$200 which is almost even money USD>NZD!!

So i queried my bank about it. My bank sent me detailed tracking from Skrill to them which i noticed that Skrill now uses a NEW intermediary bank thats charges $12.50USD. It looks as if Skrill has changed banks from Bank of America, London which they used a few months ago from past experience to Deutsche Postbank AG, Germany. And this new bank now charges every transaction. So now the charges are $4US + $12.50USD and adding my bank charge of $15NZD works out to $35-$40NZD for me anyway.

Is it worth withdrawing $200USD if bank fees are going to cost me $40. It's so annoying that i have to pay a 5th of my winnings to banks.

I can understand Skrill charges a minimal flat rate fee themselves and i accept that. I accept that my bank charges a set foriegn exchange rate fee of $15. But once Skrill have directed the finances to the bank Skrill has nominated to process the transaction. Why does Skrill wash their hands of any responsiblity concerning charges.

And furthermore that Skrill hides this extra charge as well!! I look at it as it's thier bank(Skrills) so why not declare these new charges from their bank!! They must know about these charges!

I sent an email to Skrill asking why with a snapshot of the charges and they sent me this.....next post>>

Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 86
Thanks given: 14
Thanks received: 64
14 January 2014 - 9:29am

Thank you for contacting the Skrill Help Team.

Please be kindly informed that your withdrawal has been processed as an international transfer and as you have been informed prior to instructing the payment, further charges may apply on behalf of intermediary banks. In this sense, reversal of charges applied on behalf of another institution will not be possible.

Skrill is processing bank wire withdrawals using the so-called "shared" fee type. This would mean that Skrill pays part of the fee, the respective recipient is covering the rest. Fees are deducted on behalf of the different processing institutions involved. Skrill charge is flat, EUR 1.80 and is visible in your Transactions History for every similar payment you have made.

More information on the issue is available in the Terms and Conditions you have accepted during registration, the following articles apply:
12. Withdrawing Funds
[ ... ]
12.4. Withdrawals are subject to withdrawal fees and currency conversion depending on which withdrawal method and payment instrument is chosen. Please see section 14 for details.
14. Fees
[ ... ]
14.2. Transaction related fees can be viewed at any time in the "Fees" section of our Website. Additional fees apply to Skrill Accounts used for commercial purposes in accordance with the applicable terms and conditions referred to in section 4.7 above. You should print or download and keep a copy of the "Fees" section together with a copy of these Terms of Use. For clarity, the "Fees" section forms part of these Terms of Use. Fees are subject to change in accordance with section 18. Under certain circumstances we may charge additional fees as set out in sections 8.3, 8.9, 11.6, 12.6 and 12.7.
16. Liability
[ ... ]
16.5. Subject to the foregoing, we shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.
16.6. We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from our compliance with legal and regulatory requirements.

We realize this is causing certain inconvenience to you and we will be working with our partners in order to minimize the additional fees involved. However, at this point, we will not be able to engage with any timeframe.

Kind regards,

Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 86
Thanks given: 14
Thanks received: 64
14 January 2014 - 9:40am

So looking at these rules and regulations they totally deny any reasonsibility for the bank they nominated to process any of their transactions. And they have failed to notify of these charges at the bank they(skrill) nominated..

I have always thought that Skrill was good to me regarding transactions but i think Skrill(Moneybookers) will now become another obsolete account. Trying to save money by using Skrill is now not competitive with other forms of banking as others charge these sorts of fees as well!

Your 8.5 rating plummets to a low 6.

Did i mention the withdrawl time are lacking too. 5-10 days even!

Oh and thanks for the reply to my reply....NOT!! What reply!

What's your cheapest form of internet banking and what forms do you use to deposit/withdrawl?? Coffee

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6225
Thanks given: 2516
Thanks received: 1813
20 January 2014 - 1:35am

Hmm I also use them because the withdrawal fees to bank are so low.

One thing that might make a difference is the currency of your Skrill account. Mine is in AUD which is the same as my bank account. So when I withdraw for example $500, Skrill charges me a couple of dollars in fees and I receive the full $500 in my bank account. That's not to say that I don't get whacked by their crappy foreign exchange rate whenever I deposit or withdraw from a site that doesn't support AUD. From memory the exchange rate is 2-3% worse than the real one. But if you can possibly confine yourself to sites, Skrill, and bank account all in the same currency then the fees are negligible. I realise that is hard in AUD or NZD.

I also use Neteller. They have similar fees and their exchange rate is also crappy, although they do discount it if you move a lot of transactions through them with their VIP program. The best thing about them is probably that they have an ATM card that I can use in Australia (AFAIK Skrill only gives a card to Europeans) which makes it very convenient to either pay for something directly at the shop or get the cash out whenever I need it. You can get a card with Neteller in NZ too. If you use that at point of sale you are only paying the poor FX rate rather than another bank transfer fee. If you withdraw cash from an ATM I think the fee is $6. They also allow you to set up a virtual card with a separate number that you can use to buy stuff online. If the number ever gets stolen you can just cancel it instantly and you never have to get a new card re-issued. So all in all I like Neteller slightly more than Skrill because they are a bit more flexible and convenient for me.

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egAmr Bahgat
Amr Bahgat's picture
Joined: 16 Feb 2014
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16 February 2014 - 1:25pm

Same thing occur with me ,, i use Skrill always with eBay selling transactions ,, cause paypal is limited to sending money only in Egypt ,, the last 2 transactions go as follow ,, 1st one skrill send amount of 499$ (after fees deduction) , the amount arrived my bank account as 478$ ,, 2nd transaction 221.60 $ arrived as 206.10$ ..

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
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16 February 2014 - 2:52pm

I am usually cashout skrill on my card, and there no any charges except skrill charges. Probably year ago, on russian poker forum was a thread, in which probably everyone who cashout on bank acc start getting fees with a range 20-50$, which of course unacceptable, but probably after month or so after this skrill resolve this.

Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 86
Thanks given: 14
Thanks received: 64
9 February 2015 - 5:45pm

Wow! It's been a year since this post!! Happy New Year! Party And almost Valentines Day as well!! Red Rose

Quick update>

Great news.

You can now make local withdrawals in your local currency, NZD.

This means you save on FX fees and conversion charges while making faster transfers. It's part of Skrill's way of giving our valued customers more.

To enjoy these benefits you don't need to do anything more than keep using Skrill.

Thank you for choosing Skrill.

Recieved late last year. They actually opened a Local Skrill bank account at ANZ Bank in NZ.....yay!

1 member gave thanks for this useful post: CL - klaw

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