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zakaotrix1982
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30 May 2013 - 2:17pm

Winner Casino refer-a-friend scam and lies

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Hi guys , eventhough i see there are quite a few complaints already about winner casino i wanted to warn anybody else out there about this casino..

i signed up with them about a month or so ago , have made numerous deposits.

few days ago i decided to actually make use of the refer a friend bonus. I convinced a gold member from a rival casino to give them a try,my friend deposited and met requirements. when i contact support about this , they explained to me step by step the procedures that need to be taken in order to receive the refer a friend bonus. i had not invited my friend through the cashier section the proper way where they email an invite. so fair enough i did not do it correctly so i gladly accepted the fact that i can not claim this bonus. so i ran through the EXACT steps that needed to be followed with the agent on chat to ensure i did everything right this time and i will not lose the bonus again. So then i managed to finally convince another friend to LEAVE THEIR CURRENT CASINO WHERE THEY ARE A PLATINUM member to sign up with winner casino and give them a bash. i went into the cashier section where the invites get sent out ,and got his correct email address where the invite must be sent to. after confirming with him that he did indeed receive the invite , he followed the link in the email and had to even use a RAF code when signing up in order to receive the bonus. He then made a successful deposit as the terms state , and more than quadrupled the wagering requirements to be able to claim the refer a friend bonus . and both of us have had more than 25 successful game rounds as stated in the terms.

So i finally contact support to let them know this time i did everything as you guys told me all requirements are met etc..
I have been struggling for the past 4 days with this problem and have spoken to agents that literally seem like robota with automated stupid excuses.

The first excuse was that there is no proof that i am the one who invited him , there is no record of me ever inviting anybody..so i told my friend to forward the email to myself and the casino where it says my name massively RORY INVITES YOU TO JOIN ECT....and the mail was sent from casino@winner.com ...i sent the mail to the agents who just carried on telling me that the system doesn't show anything and the system cant be wrong and that the mail is not linked to my account..

so eventually i tell them ..so are you telling me that an employee from winner casino 'NAMED RORY"is the one who sent the email and I'm lying it wasn't me? they literally said YES WE SEND MANY PROMOTIONAL AUTOMATED EMAILS.

SO the first excuse was I NEVER SENT THE INVITE AND WAS NOT THE ONE WHO REFERED HIM AND THERE IS NOTHING THEY CAN DO.

Then i tried again and a different agent told me that the requirements were not met. WHEN I KNOW FOR A FACT THAT THEY ALL WERE I MADE 100% SURE THIS TIME ,so i asked them to PLEASE TELL ME WHAT I DID WRONG OR WHAT REQUIREMENTS WERE NOT MET??

They simply said THEY CANT TELL ME THAT THE SYSTEM IS AUTOMATED BUT IT WASNT MET SO SORRY NO BONUS.

Then i tried again last night to speak to an agent with maybe a bit more of a brain , this time
and this is the best of all..This time after hours of speaking to these people coming up with all these excuses i get told ..That oh no they can see i refered him and the requirements were met , but the relevant department has just informed them that the refer a friend promotion is not running at the moment???
And as soon as it is running again i will be credited my bonus because it is owed to me.

When i asked why is the promo all of a sudden not running?
Is it a technical problem?
Are they busy working on it?
When will it be fixed?
And how long has it been down?

The agent simply could not answer the question he said that they are limited to that kind of information!!!!! And he couldnt give me the simplest of answers!!!

So this morning i log in again to see if their problem with the refer a friend bonus has been fixed and the promo up and running again?

This time the same stupid agent from the previous day tells me there was never a problem and the refer a friend bonus is running!!!!

At this point im boiling because evertime its a complete different and crap excuse on why they are not giving me what is due!!

I couldnt actually believe the nerve and lies of all these people!! I literally lost my cool and even threw in a few swearwords (yes i have been pushed that far!!!)
this time i get told that oh sorry your account has received too many bonuses?? I mean all i have the received ever is the standard signup bonuses and the first month 25% bonus on all deposits its the standard bonuses as per their website!! I mean the refer a friend bonus is advertised a certain way , when i didnt get the first one the agent ran through exactly what i needed to do step by step to ensure i get it all correct!!

Its literally been like sucking water from a stone gtting anything out of them!! And all i wanted was what was owed to me as they advertise and as the agent told me to do!! Myself and my friend have made successful deposits met requirements did everything right !

So please guys there are p-l-e-n-t-y other playtech casinos who actually stand by and deliver as promised when they advertise something , winner casino is the first playtech casino i find to be manipulative , they false advertise , and the agents straight up lie and each one comes up with whatever excuse they can think of that would enable them to not give the bonuses as advertised.

Not one agent could give me a valid reason on why im not credited , instead all these random things like me lying and not inviting him , then other agents come and completely contradicts what the previous one said??? I mean its a joke and then the cherry on the cake was last night they are working on the promo and i have met all requirements and will be credited when its up and running again but couldnt give me slightest indication when...Only to find out today there was never a problem and the promo is running as always!!!

So please guys if they can blatently lie like that i dont even wanna try and withdraw , like i saw on previous complaints of theirs!!! So yeah many a great playtech casinos out there like casino.com and omni especially , so dont waste your time with winner casino no matter how convincing their advertising may seem!!

usbarbadosslim93
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30 May 2013 - 3:13pm
#1

Wow, that is quite the long post there kaotrix1982.

I understand the frustration, but in the future can you avoid the all caps? It makes it harder to read for me and is generally considered not to be good net etiquette.

Winner Casino also has a 3.5 star review here, so the people here saw it as being decent, but nothing really special. It does seem pretty crummy that they are giving you such a hard time for referring business to them. How far up did you escalate the matter?

If you are done playing there, there are lots of other great Playtech casinos (like you said in your post). Good luck!

ushope777
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30 May 2013 - 6:29pm
#2

Yes, all CAPS is considered yelling, and given your situation, I understand the temptation to yell, but it does make it more difficult for us to read.

Sorry you are having these issues! Sad

Hope777

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zakaotrix1982
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30 May 2013 - 6:42pm
#3

lol !! im terribly sorry guys Blush didnt mean to yell!! lol
i cant escalate it any further , the agents on chat is as far as i can get , they say that they cant give me contact details for any other departments , so the agents is about as good as it gets! i asked them to mail my chat history to me , they refused , because copying and pasting isnt possible for some reason on their chat ..because i actually wanted to paste the conversations so you guys couldve seen just how pathetic and lame their excuses are!! like i said each one had their own made up reason why i couldnt get my bonus , and they all end it off with >>you will be credited once the system allows it ,or when the promotion is running again? but couldnt give the slightest idea of whether it will be in an hour or months from now "check your email from time to time'' then other agents say there is no bonus and my account is not linked to the invite etc etc ..but just the levels of stupidity was so frustrating they were contradicting themselves every second sentance! wish i could get the chat history! anyways thanks guys for taking the time in reading my frustrating story ..caps an all!! Blush cheers! Wine

ushope777
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30 May 2013 - 9:04pm
#4
kaotrix1982 wrote:

lol !! im terribly sorry guys Blush didnt mean to yell!! lol
i cant escalate it any further , the agents on chat is as far as i can get , they say that they cant give me contact details for any other departments , so the agents is about as good as it gets! i asked them to mail my chat history to me , they refused , because copying and pasting isnt possible for some reason on their chat ..because i actually wanted to paste the conversations so you guys couldve seen just how pathetic and lame their excuses are!! like i said each one had their own made up reason why i couldnt get my bonus , and they all end it off with >>you will be credited once the system allows it ,or when the promotion is running again? but couldnt give the slightest idea of whether it will be in an hour or months from now "check your email from time to time'' then other agents say there is no bonus and my account is not linked to the invite etc etc ..but just the levels of stupidity was so frustrating they were contradicting themselves every second sentance! wish i could get the chat history! anyways thanks guys for taking the time in reading my frustrating story ..caps an all!! Blush cheers! Wine

I always copy and paste chat into a word document as I am chatting, even if I do not anticipate a problem. Just for my own safety and "proof" of anything I might need proof of, like extreme rudeness. Fortunately, every place I have played, so far, has decent customer service.

Thanks for sharing with us, and these warnings ARE important to all. If even one person is helped by the information, it is important to post.

I hope you will consider sticking around and chatting with us in other forums as time goes on. We need some more "regulars," and we welcome ALL! Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usLuckyMe
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30 May 2013 - 10:44pm
#5

Sorry to hear about the treatment you got from the casino. It seems to me if you invited your friend from your casino invite that you should get credit for it. Can you see who you sent the invite to? Maybe the casino harvested the name and indeed sent him one of their own promotions? At this point, I think all you can do is warn others.

Here is another site where you can copy and paste what you wrote above if you want. www.ripoffreport.com It lists a lot of businesses that are ripping off people and what happened. It also allows the business to share their side of the story.

I hope you can find some good casinos from the lists here on Casino Listings.

usbobafett0820
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31 May 2013 - 9:51pm
#6

wow its amazing to see any kind of biz act like that when your sending them business. they should be grateful its more money in there pockets

zakaotrix1982
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1 June 2013 - 2:20pm
#7

hi guys , thanks for the response! i had the email where it said Rory invites you to join ect sent to them as proof , i ran through the whole procedure step by step with an agent to ensure everything was done correctly before i did the invite ,because the previous friend i refered to them i couldnt claim because i didnt invite through the site ,which is why i made sure this time! and my friend had never received any mail from them.. i gave it another bash now to see what they have to say for themselves and whether they will right the wrong..because i cant copy and paste the chat on their site for some reason , i actually took screenshots and put them all together so yo can see for yourselves how ridiculous it is..now finally after every excuse , and me proving them wrong and them not actually having a single reason on why i shouldnt get the bonus they pulled out their final shot.. ''the casino reserves the right to change the terms and conditions of this offer at anytime..'' read for yourselves! can you actually believe the nerve lol! so stay away! winner casino arent worthy of running playtech software , they give the platform a bad name! and im a lover of playtech! then theres casino.com and omni casino which are just out of this world top class everything! because those two have been so great i thought id try winner because of all the advertising all over the show! but definately a big mistake lol!

ushope777
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1 June 2013 - 7:29pm
#8
kaotrix1982 wrote:

hi guys , thanks for the response! i had the email where it said Rory invites you to join ect sent to them as proof , i ran through the whole procedure step by step with an agent to ensure everything was done correctly before i did the invite ,because the previous friend i refered to them i couldnt claim because i didnt invite through the site ,which is why i made sure this time! and my friend had never received any mail from them.. i gave it another bash now to see what they have to say for themselves and whether they will right the wrong..because i cant copy and paste the chat on their site for some reason , i actually took screenshots and put them all together so yo can see for yourselves how ridiculous it is..now finally after every excuse , and me proving them wrong and them not actually having a single reason on why i shouldnt get the bonus they pulled out their final shot.. ''the casino reserves the right to change the terms and conditions of this offer at anytime..'' read for yourselves! can you actually believe the nerve lol! so stay away! winner casino arent worthy of running playtech software , they give the platform a bad name! and im a lover of playtech! then theres casino.com and omni casino which are just out of this world top class everything! because those two have been so great i thought id try winner because of all the advertising all over the show! but definately a big mistake lol!

Where are your screenshots? I would love to see them. This is really ridiculous. Again, I thank you for sharing, and I hope you consider becoming an active member of this site and joining us in ALL the forums.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
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2 June 2013 - 8:03am
#9

I fixed the caps for you kaotrix1982!

This sounds like a simple technical error that has been blown out of all proportion by incompetent customer support.

It is clear that you have been talking to CS people who have no idea and have resorted to making things up. I don't know why they would do that. One thing I am sure of is that they have a record of your chats. If they are saying that they cannot send them to you then they are lying.

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