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usjoylynne
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12 February 2013 - 2:25pm

Problem with Classy Coin Casino

9 replies • Last post

I hope someone can help me here . I played at classy coin casino for over a year.
My husband wanted to start playing as well he contacted them and they told him that he needed to send in all documents and such in which he did . They approved his account . about a month ago I discovered that my account had been closed as well as my husbands. then we get an email stating due to adminastartive decision my account was closed and all deposits would be credited back to my credit card. My husband also received the email. His credit card was credited back within 24 hours. a total of $434.00 . I havent received any credits back at all . I have tried contacting the finace dept serveral times as well as calling . the other day I called and didnt get an answer so i called back and when the support girl answered the phone she said it was a pizza parlor. Now my phones are blocked from calling in . I was a VIP at this casino , and had a vips manager Jina. After no responses from anyone and im on day 13 waiting on my refund I sent Jina an email this morning well low and behold I recieved an email stating this
Dear Joy,

Please be advised that we double checked the information with your account and due to company policy you will not be able to receive the refund.

Best regards,

Finance Department
Classy Coin Casino

Now im not sure why they closed the accounts like i said i was a vip there they even sent me gifts. If it cause of my husbands account thats not my fault they approved it after he sent in all paperwork. I want my deposits refunded back to my card like what was stated in the first email. My husband received all his back.
this is the email i received right after my account was closed
Dear Joy,
Due to an administrative decision and security reasons your account has been deactivated, your deposits refunded to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,
Finance Department
Classy Coin Casino

Im guessing they dont want to refund my $6000.00 what can i do ?

usbarbadosslim93
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12 February 2013 - 4:07pm
#1

Wow, that sounds like a real pickle!

If I understand correct, did you actually deposit $6,000 to the casino and they won't give it back? Or is that what your balance was when they shut you down?

Many times a casino won't allow for multiple players from the same IP address, which could be why your account was shut down. I think it is a way for the casinos to protect themselves against cheating and fraud, but it sucks when legitimate players get boxed out.

I am sure someone here can help you out. CL-Ed is really good at getting to the bottom of things, so maybe wait and see if he can help you out.

Best of luck to you, and check out the casinos on this site. There are a lot better places to play than Classy Coin!

1 member gave thanks for this useful post: joylynne

usjoylynne
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12 February 2013 - 6:53pm
#2

The 6 grand is what I have deposited at the casino and when my account was shut down I was told my credit card would be refunded with all my deposits. As for the 2 accounts my husband called sent in liceanse sent in proof of residence and they approved his account and let him deposit $434.00 total till they shut down the accounts. Now if 2 different accounts are not allowed how come they allowed his for 4 months maybe longer and still allowed me to deposit as well.

usjoylynne
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19 February 2013 - 11:34am
#3

Im guessing this is too much for a reply from CL-Ed ?

ushope777
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19 February 2013 - 8:17pm
#4
joylynne wrote:

Im guessing this is too much for a reply from CL-Ed ?

Give him some time. He will respond, but please be patient. Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
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20 February 2013 - 10:12am
#5

Hi joylynne. This sounds like a case of the left hand doesn't know what the right is doing. Most casinos only allow one account holder per computer or IP address unless they specifically tell you that it is ok, which it sounds like they did. Later on they probably have an automated system that checks for duplicate accounts and it flagged you and your husband, causing your accounts to be locked. Classy Coin and others owned by the same people aren't exactly the best casinos going around so I'm not surprised.

A casino has the right to refuse your play for whatever reason they want and I don't have a problem with that provided that they pay you whatever is in your account at the time they shut you out. However I would not expect them to refund deposits that you may have made in the past that were played and lost, unless there was some sort of fraud or mismanagement going on like a thief using your card or an underage child playing with it etc.

Can I clarify the timeline here?

- 1 year ago: you signed up and started depositing. Over the year you deposited $6000 in total.
- 4 months ago: your husband signed up and was approved for a 2nd account on your computer. Over the 4 months he deposits $434 in total.
- Recently: the casino locks both your accounts and refunds $434 to your husband.

Is that right?

And lastly: What was the balance in your account when they locked it, and what was the balance in your husband's account?

Thanks

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usjoylynne
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22 February 2013 - 11:50am
#6

- 1 year ago: you signed up and started depositing. Over the year you deposited $6000 in total.
- 4 months ago: your husband signed up and was approved for a 2nd account on your computer. Over the 4 months he deposits $434 in total.
- Recently: the casino locks both your accounts and refunds $434 to your husband.

Yes I started playing a year ago
Yes he was approved and he sent in all his documents , drivers liceanse proof odf residence the whole 9 yards. yes that was what he deposited while playing at the casino.
They locked both accounts and refunded all my husbands deposits a total of 434.oo back to his credit card.
I was told I would receive all my deposits back as well. but it would take up to 10 days. after the 10 days they sent that second email stating they changed their minds and wasnt refunding my money.

auCL-Ed
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22 February 2013 - 12:24pm
#7

This question is very important so I'm asking again: What was the balance in your account when they locked it, and what was the balance in your husband's account?

Without knowing the answer to that I can't tell if they have done the right thing by you or not.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usjoylynne
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22 February 2013 - 7:46pm
#8

There was no balance in either account

auCL-Ed
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25 February 2013 - 1:25am
#9

In that case I think you can count yourself very fortunate that they refunded your husband's deposits because by rights they did not have to. I imagine that whoever sent you the initial email saying that they would refund your deposits too probably received a verbal flogging from their boss because I can see no reason why they would.

I know it sucks being excluded from play by a casino (it has happened to me before) but at the end of the day they can choose to refuse your business if they want to. As they did not confiscate any of your money or refuse to pay winnings I can't see that they did anything wrong financially. Sure they stuffed up by letting you both play there then later deciding that you were breaking the rules (we assume so as they haven't given you a reason) and the subsequent communication was poor. This further reinforces our view that this casino is an ordinary one. But based on what you have said here I don't believe that you should be entitled to a refund of your deposits as you lost it fair and square before the account was locked.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

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