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gbCramatdel
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24 January 2013 - 3:35pm

Play2win casino won't pay out

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I've send back all the docs they've requested but they're not paying out, not answering the phone, not responding to emails etc. any tips on how to get them to pay? Thanks, Craig

usluckywalker
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25 January 2013 - 12:11am
#1

this is all I could find Craig. I didn't find a reveiw on casino listings for this casino.

"Play2WinCasino is a top-notch online casino operating in the gaming industry, regulated by the Netherlands Antilles and licensed by the Curacao Government. It is managed by a group of online gaming experts, CR Ltd, and all our operations are supervised by the Director of Offshore Gaming.

Our success is based on the passion for serving our players for over a decade. We have come up with a creative new concept in online gaming and we continuously strive to provide our players with a great online gambling community. We show great commitment to our members, so we provide them with regulations that will secure their safety online, which actually turns us into a first-rate online gaming entity. "

I will research for some contact numbers and see what I can come up with and I am sure CL-Ed will be able to help. email I found payments@play2wincasino.com north american phone number: 1 855 558 1717.

usluckywalker
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25 January 2013 - 12:39am
#2

It seems this casino is quite new launching Oct 2012 and other reveiws I read rated them fairly well. Can you give a few more details about your experience, Craig?

auCL-Ed
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27 January 2013 - 6:43am
#3

I can't say I have heard of this one before so I did a bit of googling and looked at their website. It is a Rival white label casino (think rent-a-casino that anyone with a small amount of money can set up) that was opened mid 2012 and it is run by the same people who operate 21 Grand Casino and Supreme Play Casino. Both have a fairly ordinary reputation (as do most Rival white label casinos) but with these guys it seems answering queries from customers is not high on the list of priorities.

Perhaps if you send them a link to this thread and inform them of the bad publicity being created they may feel more inclined to speed things up.

luckywalker wrote:

It seems this casino is quite new launching Oct 2012 and other reveiws I read rated them fairly well.

I'm not going to ask where you looked but any glowing review of a small time Rival casino that has only been open for a few months is highly suspect. That simply isn't enough time to judge the reliability and capability of the people running it. One of the reasons we try not to jump in and add every new casino that opens (much to the annoyance of their marketing people who are always contacting us asking to be reviewed) is that time is often the best way to separate the serious operators from the small fish. In this case it doesn't look good to be honest.

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usVPRoyalFlush
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27 January 2013 - 3:33pm
#4

Play2Win is on the No Can Do list at CasinoMeister. Play2Win will not entertain 3rd party complaints. But it doesn't mean they are untrustworthy or rogue.

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usluckywalker
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27 January 2013 - 5:16pm
#5

Thanks VPRF...where have you been? Nice to see you check in every now and again. We miss you!!!

Here is a contact email you might try Craig....john@bestpaypartners.net

Can't hurt to try and btw it seems others have experienced slow chat and email response time as well. Please keep us informed of your progress. fingers crossed for you.

uswhitgold
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31 January 2013 - 3:28pm
#6

Play2Win took 2 separate deposits of mine, totaling 150 bucks, "pre-authorized it" and then said the deposit couldn't be completed for whatever reason. Obviously they didn't refund it or I wouldn't be posting about it. That was almost 60 days ago. I have contacted them via email and sent screen shots and everything they have asked for, of my banking details, always without any reply. I got on their live chat and tried to discuss it directly with a support staff member, who was chatty and responsive up until the line where I mentioned what had happened and wondering what I could do about it. If I ever have a money type of question to ask a live chat rep, I always engage in as many pleasantries as I can and try to postpone getting to the issue, just to get a feel for the response time they are capable of. Anyway, she, the P2W live chatter disappeared immediately and never so much as came back to say, "thanks for your patience, we're working on it," like they do sometimes. Just gone.

A few times I had gone over to a link they provide to buy a voucher they recommend, and I had the same experience initially, with being pre authorized and then ultimately denied, but in the case of this voucher merchant, the money was always refunded to my account within a week. Big headache, but at least they did refund the money in a reasonable amount of time, and also were responsive to my questions about it via email.

Anybody else had trouble like this with P2W? Thanks

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31 January 2013 - 3:36pm
#7

Also, if I could just add that I had deposited and played there several times before, and I enjoyed it. The games seemed not-too-tight, and the support was cool and helpful and reasonable. So more than anything I was disappointed, because I had hoped they would turn out to be a cool place to play for me.

auCL-Ed
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1 February 2013 - 11:57am
#8

Rival casinos are a bit of a crap shoot. Most of them are poor to be honest.

The main one that I consider reliable is Slots Capital which used to be called Sloto'Cash before Sloto'Cash changed to RTG software and left their Rival casino open with the same name so that everybody became confused. Then they changed the name of their Rival casino to Slots Capital. So anyway if you like the games I would recommend them before any of the others.

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usVPRoyalFlush
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1 February 2013 - 9:38pm
#9

I have been busy with work, and playing video games.

usfehutt
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4 February 2013 - 2:01pm
#10

Ive had a 800 withdrawal ongoing for about a month now at Play2win. First they couldnt wire into my acct due to a routing number error, then my bank would not accept thier wire, then I was told to open a paypal acct. I did but a weeks gone by with no deposit. They will not answer email or tel or live chat requests for answers. they only say that "I must wait" I have spoken to the accounting dept twice and they say they are going to pay but nothing happens. Anyone have any ideas??

Frank Hutton

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6 February 2013 - 6:08am
#11

Which country are you in fehutt? If it is the United States, asking you to open a Paypal account is a serious issue because they will not allow any gambling related transactions at all. Of course the casino would not identify itself or the payment to Paypal but there is a risk that Paypal could freeze the account and seize the money if they somehow found out.

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4 March 2013 - 6:32am
#12

We have been contacted by a representative of this casino who wishes us to delete this thread, no doubt because it ranks quite well when people google "Play2win casino".

We don't delete posts here unless they violate our terms of use so that won't be happening. However it would be good if any of the posters who complained about this casino could come back and fill us in as to their current situation and whether they were paid in the end.

Cramatdel, whitgold and fehutt, is there anything you would like to add?

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4 March 2013 - 6:19pm
#13
CL-Ed wrote:

We have been contacted by a representative of this casino who wishes us to delete this thread, no doubt because it ranks quite well when people google "Play2win casino".

We don't delete posts here unless they violate our terms of use so that won't be happening. However it would be good if any of the posters who complained about this casino could come back and fill us in as to their current situation and whether they were paid in the end.

Cramatdel, whitgold and fehutt, is there anything you would like to add?

I do believe it is fair for people to come back and report any resolved issues, but I don't believe in censoring by deleting threads, either.

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usfehutt
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5 March 2013 - 8:08am
#14

Sorry about the slow response...it's 3/5/2013 and still no payout on my $800.00 withdrawal from play2win..The first time i deposited at this casino was 1/4/2013. my first deposit of $50.00 was not approved so I tried it again and it went through. My bank acct was debited for (2) $50.00 deposits so I filed a claim , stopping payment on one charge.
When I requested my withdrawal I fought for info and was told that my bank would not accept the wired money and that I should open a paypal account. I did so and then waited. Then my casino acct. was suddenly closed and I finaly contacted them through my brothers account. They told me that I had stopped payment on a $50.00 charge therefor my acct was blocked and my withdrawal frozen. I explained what had happened and we compared records. They agreed that the 1/4/2013 deposit was for only $50.00 but they showed a deposit of $50.00 on 2/17/2013 which my bank statement does not show.
In order to free up my $800.00 withdrawal, I agreed to reverse my claim and let them have the $50.00. I was sent an email from the manager that when my "stop payment" was reversed, they would release my withdrawal. I sent them my bank statement showing my acct. debited the $50.00 (claim) on 2/21/2013. No response or money as of today. If at best I get my money some day, I would say that they payoff SLOOOOOW!

I,m still trying to recover $1500 from the secret service of Houston TX who grabbed Echeck(Global ATM's) assets along with mine!!!

Frank Hutton

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5 March 2013 - 10:17am
#15

fehutt, send me a private message with your account name or number at Play2win and I'll see if I can help get you paid.

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usfehutt
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8 March 2013 - 5:10am
#16

Thank you for any assistance you can give me.

Do you know anything about "Casino Fiz"? They are very similar to "play2win" as far as games and lobby lay out.

Frank Hutton

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8 March 2013 - 5:57am
#17

A representative of this casino is still foolishly attempting to pressure us to delete this thread. They have provided their version of events to me for both Cramatdel and fehutt, but not whitgold. They refuse to post in this thread, claiming that it takes too much time yet they have emailed and pestered me at least once a day over the past week, and frankly come across as rude and demanding. Be that as it may...

To sum up Cramatdel lost £55 which he/she deposited and was not refunded despite not playing with the money nor losing any of it in the casino. The email I received claims that the player was refunded their money on January 5. However this is directly contradicted by another statement made by a casino rep on another forum on January 31, as in this one:

Quote:

We will be happy to provide more proves that show CRAMATDEL’s attempts of fraud, we will not refund the player, and the account will be banned from our casinos.

Short story: the player was not refunded but they told me that he was. So they lied.

Next up regarding fehutt, this is what they told me:

Quote:

This USA player deposited with us and did a chargeback, and requested a withdrawal. When he came to us to ask for his withdrawal, we explained him we have banned his account due to a chargeback.

He tried to explain several times it was a mistake by him. Since the USA market requires higher levels of security and forces operators to be less flexible on chargebacks, we decided on February 28 to ban the account after the chargeback.

We never received any chargeback cancelation from the credit card company. We are not interested on the 50 USD$ he charged-back, but on the fact that we cannot trust these kind of players, specially after trying to put pressure on our casinos right after contradicting our terms and conditions, trying to commit fraud not only with us but with our affiliates; and specially we cannot trust those who charged-back.

After several emails back and forth with them it is clear to me that they are hostile to anyone who complains and they are not interested in helping out. Their primary concern is that this thread is appearing on the first page of Google when someone searches for their casino. They even suggested that we here had deliberately engineered that!

I view this case as a convenient excuse to avoid paying winnings that were made with a legitimate deposit. A more reasonable casino may have said that they wanted to subtract the "charged back" $50 from the withdrawal (even though fehutt claims that it was un-cancelled), but they have already knocked back that possibility. I often wonder what goes through a casino operator's head when they do something like this? Sure they saved themselves $800 but how much is a lost customer and all the bad publicity worth?

Suffice to say that I think that players are taking an almighty risk by playing at this casino. In my time researching these guys I came across a number of other complaints from players at various other websites about stalling and slow payment from casinos in this group. The owners of this casino run 21 Grand Casino and Supreme Play Casino, along with Play2Win as mentioned in this thread. I recommend players avoid this group of casinos.

As for Casino Fiz and just about any other casino sporting software from Rival Gaming - our answer remains that if you like those games, do yourself a favour and play at Slots Capital. It is run by the well-regarded Sloto'Cash group and is just about the only Rival casino that I would deposit my own money at these days.

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usfehutt
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8 March 2013 - 12:20pm
#18

Thanks for the information and I hope future prospective players take note of these crooks. It's play2win2lose.

Frank Hutton

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8 March 2013 - 2:06pm
#19

Attention…JOHN STERN
John@bestpaypartners.net

To whom it may concern,

I just read your version of events regarding my attempt to withdraw $800.00 from your casino on the "casino listings" site. Ed, from “casino listings” quoted John Stern from “play2win casino” as follows...

"This USA player deposited with us and did a chargeback, and requested a withdrawal. When he came to us to ask for his withdrawal, we explained him we have banned his account due to a chargeback.
He tried to explain several times it was a mistake by him. Since the USA market requires higher levels of security and forces operators to be less flexible on chargebacks, we decided on February 28 to ban the account after the chargeback.
We never received any chargeback cancelation from the credit card company. We are not interested on the 50 USD$ he charged-back, but on the fact that we cannot trust these kind of players, specially after trying to put pressure on our casinos right after contradicting our terms and conditions, trying to commit fraud not only with us but with our affiliates; and specially we cannot trust those who charged-back."

This quote is not an accurate summary of my dealings with your casino. The last part about me "trying to put pressure" on your casinos and "trying to commit fraud" is slanderous and total bulls**t!!
It's a shame when a business such as yours resorts to thievery and lies for monetary gain instead of simply running your business intelligently and prospering. In addition, no one employed at your casino has the balls to tell me the truth of the matter which is, that your just cheap, crooked, thieves and that you never had any intention of paying out a legitimate withdrawal. Instead, you cry to "Ed"@ casino listings everyday to remove reviews of your criminal ways. Hell, you won't send me one email with your true intentions.
This is the last email received from you...dated 2/19/2013

From Play2Win Faxbacks

“ Dear Mr. Hutton, Thank you for your efforts. We have requested from the processor to verify the withdrawal has been canceled. Once we have a confirmation from them, we will proceed on transferring you the cash-out. Thanks for your understanding,

Sebastian K, Play2Wincasino Casino Manager

Since receiving this email you have received this... A statement from my bank saying the claim was canceled.


And this…my banking statement actually showing the claim being re-debited from my account.


And this… my banking statements showing the double charges on 1/4/2013 , the original claim credited to my account on 1/7/2013. (your records confirm only one deposit was made on1/4/2013).

And…my banking statement definitely NOT showing a debit of $51.75 on 1/17/2013 (suspiciously, your records somehow have a deposit from me on that date). I wonder how that could happen.  Fortunately I was able to compare our records with “Live chat“ prior to you blocking my account restricting my access to information pertinent to this fiasco.

I submitted my $800.00 withdrawal with the required documents of identification along with a signed statement of three prior deposits on 1/8/2013.(WTF are three deposits required before a person can withdraw their own money?) That’s a bulls**t rule in its self.

Since that time you’ve told me that my bank would not accept the wire due to a routing number error. I checked into it and found out I did not give you the international routing number. So then I did. Again, no payment on a deposit and we then compared records.

Even though I knew your casino had changed the deposit records attempting to justify the non-payment of my withdrawal with this so called “un-justified claim” I made, I canceled the claim gambling $50.00 for my $800.00. When I sent you a letter telling you what I thought of cheap, crooked, thieves scamming people out of their money you sent me that email thanking me for my patience and assuring me of an honest resolution to this problem.

Then I read this slanderous bunch of lies that you sent “casino listings” in an attempt to have negative reviews deleted and hidden from public view. What a bunch of slithering worms you are!!

I would think that in order to start operating an on line casino you would be required to have more than a few hundred dollars in your pocket! Instead, your getting your investment money from ripping off the small, working class people and then making up lies to cover your scandalous dealings.

Well, by exposing your corrupt practices you’ve already lost more than the $800.00 you stole by blocking my account. Then my brother’s lack of deposits. Then my girlfriends lack of deposits. Every friend I’ve warned and everyone who reads about you on Facebook and as many casino review sites I can contact. ( I’m retired and don’t have much to do everyday)

You’ve certainly lost way more than the chump change you stole from me and you will lose much more in the future.

So, stop your crying about honest reviews and live with it you a**holes. Wipe your crybaby tears off with my $800.00 and then wipe your thieving as*es clean. You have sh*t for brains!!!

Sincerely, Frank Hutton

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Frank Hutton

ushope777
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8 March 2013 - 4:21pm
#20

CL-Ed: Time to either keep DELETING their emails or block them. It sounds as if they are not trying to be helpful at all, only worried about the search engine. As if you have anything to do with that. That is ridiculous. Get enough complaints and you put yourself at the top of that Google search!

Shame! Sad

Hope777

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usfehutt
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8 April 2013 - 1:35am
#21

Haven't gotten paid yet but I contacted the Director of Offshore Gaming and received this email from them...

Hi Frank,

Thanks for your clarification and updated information. We have reached out to Play2Win with the updated information. We are glad to hear the chargeback situation is rectified, we feel there is no reason you shouldn’t get paid.

We will let you know when we hear back from Play2Win regarding your payout and when you can expect to see your account re-opened.

Thanks,

Jennifer

OSGA.com

Where Members Get More!

Possibly others can request help through this dept.I don't know

Frank Hutton

auCL-Ed
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8 April 2013 - 6:37am
#22

Good luck fehutt. I really hope that they can help you.

However OSGA is not an official department that casinos or other gambling sites are answerable to. They are an affiliate site (like us) and will likely have the same troubles that I did in dealing with these people. The whole problem is that many of these cheap casinos set themselves up in jurisdictions where they are held accountable to no-one and are therefore able to get away with ripping people off. Play2win is licensed in the Netherlands Antilles (aka Curacao), which has the official dispute resolution process of "sort it out with the casino yourself".

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17 April 2013 - 4:03am
#23

thanks alot for your help. still no luck !!!

Frank Hutton

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23 April 2013 - 7:47pm
#24

I would just like to share my bad experience with this casino (a den of thieves). I deposited £100 via Neteller and met their 1x wagering requirement through a roulette bet (50 on red and 50 on black). There was nothing in their terms and conditions to say this did not count as a valid bet. Now this casino refuses to pay me back saying my bet does not qualify for 1x wagering requirement. I pointed them to their own published terms and conditions but received no reply.

A few days back in frustration I posted a complaint on another website

http://www.askgamblers.com/casino-complaints/play2win-casino-not-process...

and these crooks instead of being man enough to defend their stance, did not reply at all but quietly locked down my account. You can see from this attitude that these are a bunch of thieves from whom you cannot expect any kind of civilized response.

BEWARE of any dealings with this casino. I repeat they are plain thieves.

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24 April 2013 - 1:23am
#25

ashutoshj, based on the information you posted here and on the other site, I can't understand why you did what you did. You made no mention of claiming a bonus. So if you didn't claim a bonus, why would you deposit £100, then wager it all on one spin where you could not possibly win anything, and indeed could have lost it all if the ball landed on zero (2.7% chance) and then withdraw immediately? Those are not the actions of someone looking to gamble and win.

Going with the assumption that you did not receive a bonus, the only explanation that I can think of is that perhaps you are trying to use the casino as an intermediary to move money from the depositing account to another. If so, you should know that casinos don't like being used that way as each transaction costs them money, and indeed some jurisdictions even forbid it from happening as part of their anti money laundering regulations (not that this casino is under such a jurisdiction).

Be that as it may, they should be allowing you to withdraw back to the account that you deposited with as it would appear that you have not broken any of their terms, and then locking your account. Good luck with that. As you can see from our dealings with these people in the past, I don't hold much hope for you.

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gbashutoshj
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1 May 2013 - 7:32pm
#26
CL-Ed wrote:

ashutoshj, based on the information you posted here and on the other site, I can't understand why you did what you did. You made no mention of claiming a bonus. So if you didn't claim a bonus, why would you deposit £100, then wager it all on one spin where you could not possibly win anything, and indeed could have lost it all if the ball landed on zero (2.7% chance) and then withdraw immediately? Those are not the actions of someone looking to gamble and win.

Going with the assumption that you did not receive a bonus, the only explanation that I can think of is that perhaps you are trying to use the casino as an intermediary to move money from the depositing account to another. If so, you should know that casinos don't like being used that way as each transaction costs them money, and indeed some jurisdictions even forbid it from happening as part of their anti money laundering regulations (not that this casino is under such a jurisdiction).

Be that as it may, they should be allowing you to withdraw back to the account that you deposited with as it would appear that you have not broken any of their terms, and then locking your account. Good luck with that. As you can see from our dealings with these people in the past, I don't hold much hope for you.

I did this because there was a cashback offer from Quidco. I wanted to take advantage of the cashback offer and merely took care to meet all of their terms and conditions to the letter. Now cashbacks are promotions by a business. Sometimes they gain from it and sometimes they don't. If a customer comes along taking advantage of a promotion and then decides not to become a long term customer of the casino, they should not consider this a reason to not allow withdrawing the deposited balance especially when all quoted terms and conditions have been met. The effectiveness of a promotion is a risk every business takes and casinos are no exception. Sure, they are completely free to tighten the terms and conditions of their promotions if they want to avoid people taking advantage of them.

But I stress that in my case, I have met all their conditions (both those listed on Quidco as well as those listed on their website). So whether they feel miffed at me taking advantage of a cashback offer is irrelevant when it comes to them allowing me to withdraw my deposit. Hope you see my point.

And btw, I am not moving money from one account to the other. I am trying to withdraw to the same neteller account where I deposited from. Initially Play2win asked me for ID documents which I supplied and I even have a email from them saying my ID documents are approved.

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auCL-Ed
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2 May 2013 - 6:37am
#27

Thanks for the explanation. I knew there had to be something out of the ordinary to explain why you had done what you had.

As I say, I agree that if you have not broken any of their terms you should be paid / refunded. What they have done is nothing short of stealing your money as they are locking you out of your account while your money is still in there. I assume you have contacted Quidco and tried to apply some pressure from their end? A reputable casino would give you your money back then most likely lock your account as it is clear that you aren't interested in gambling there and you're costing them money in transaction fees. Unfortunately for you, this isn't a reputable casino we're talking about.

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gbhankweston
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18 May 2013 - 6:10pm
#28

Couldnt agree more with all of the comments above. I'm having an absolute NIGHTMARE with Play2win casino. 22 days and counting for my withdrawal to go through - all my documents have been approved, verfication call has been completed. I've spent hours now trying to chase this through email (just get a standard response each time and no one gets back to me), by live chat - all i'm told is "we cant help you", by phone where I'm told "there is no one else in that can help you as they are off today (off each day that I call?I don't know). I've deposited and withdrawn according to all of their rules but they are quite simply just not making my payment which in my book is simple and plain THEFT. I've copied all of the transcripts from my live chat experiences - I'll paste them up here next and their facebook page so that everyone can see the horrendous experience that you'll get in having to deal with this fraudulent company. AVOID AT ALL COSTS. I'll also be passing this forum on to other disgruntled customers so that they can post their own experiences.

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auCL-Ed
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19 May 2013 - 10:43pm
#29

Sorry to hear of that Hank. By all means post the transcripts here as from what I can see this page still ranks very highly in Google for anyone who is searching for Play2win casino. Anyone doing their research before playing should at least be able to get a warning.

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gbhankweston
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21 May 2013 - 8:41pm
#30

Here is a particularly good one from today:

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Welcome to Supreme Play Casino. You are now chatting with 'Charlene'

Charlene: Hello! Welcome to Play2Win Casino. How May I help you?

Paul: Hi - can you let me know how long withdrawals take?

Charlene: Few days

Paul: Can you let me know why my current withdrawl is up to 26 days and counting?

Paul: ?

Charlene: Please hold on while I am checking your account.

Charlene: I sent an email to the financial department right now

Charlene: it should be proceed very soon

Paul: Hi - yes that has been done about 5 times now. It doesnt proceed soon. What else can we do as that doesnt work?

Charlene: nothing

Charlene: i sent an email to the financial department

Paul: But they dont do anything about it and have my money after 26 days. Does this mean that they've stolen my money?

Charlene: I do not know

Charlene: No for sure

Charlene: but I dont know

Charlene: I did everything i could one

Charlene: done

Charlene: Sad

Paul: So they may have stolen my money? And there is nothing that you can do about it. there is no one there that can help me, no one else that I can report this too, no one that will get back to me. Is that right?

Paul: ?

Paul: Hello?

Chat session has ended.

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