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usBRUCE2257
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5 April 2012 - 9:42am

silver oak casino

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i hit a jackpot for $34000 at silver oak casino and they took my money from me because i played a game, one of their games, that was not in the bonus. i was shocked. now i understand why they offer these huge bonuses. its to lure you into choosing that bonus and they rely on you breaking one of their ridiculous rules in case you hit a jackpot then they dont have to pay you because you broke one of the rules. it is a scam and i lost $34000 because i broke a rule i had no idea existed. they are not informing their players about this scam.

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usbarbadosslim93
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5 April 2012 - 1:33pm
#1

Hi Bruce2257, and welcome to Casino Listings. It appears that you are one of the many unfortunate folks that found Silver Oak Casino before you were warned about them.

In short, Silver Oak is a HORRIBLE casino. They have cheated players for years and I cannot recall ever hearing a positive thing about them.

I feel bad for you in your situation, but if you are looking for good casinos, they are out there. Take a look around this site and ask questions if you have any. There are free chips at good casinos that you can play at, and maybe you will be able to actually win something!

Good luck to you and I look forward to seeing you around the site.

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usBRUCE2257
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5 April 2012 - 2:46pm
#2

thanks barbadosslim93, i appreciate your comments and the hook up on some good casinos. silver oak has still got me steamed. anyway, good luck to you and thanks again for your kind words

auCL-Ed
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6 April 2012 - 6:54am
#3

Hi Bruce, sorry we didn't meet under better circumstances.

We've been saying here for years that casinos should be blocking disallowed games from being played if the player has claimed a bonus. So if it was a slots bonus and you tried to play roulette it would show a message that says "sorry you can't play this game until you have completed your bonus wagering" or something to that effect. It would be a simple technological solution to prevent this situation from ever happening. But of course if the casinos did that then they wouldn't have this trick up their sleeve to deny a jackpot winner would they?!?

I do know of a couple that actually do that now - 3Dice being one and I think PartyGaming is the other.

Do you mind if I ask how you won the jackpot - I assume it was playing a slot machine? And what was the other game or games you played and for how much

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ushope777
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6 April 2012 - 6:40pm
#4
CL-Ed wrote:

Hi Bruce, sorry we didn't meet under better circumstances.

We've been saying here for years that casinos should be blocking disallowed games from being played if the player has claimed a bonus. So if it was a slots bonus and you tried to play roulette it would show a message that says "sorry you can't play this game until you have completed your bonus wagering" or something to that effect. It would be a simple technological solution to prevent this situation from ever happening. But of course if the casinos did that then they wouldn't have this trick up their sleeve to deny a jackpot winner would they?!?

I do know of a couple that actually do that now - 3Dice being one and I think PartyGaming is the other.

Do you mind if I ask how you won the jackpot - I assume it was playing a slot machine? And what was the other game or games you played and for how much

That IS a cool feature and much needed! Say someone is playing with the bonus, wants to try out video poker and just has no idea that they aren't supposed to be playing that until they meet play-through. Yet they only play a few hands and play MOST of the time on the slots, win, then end up losing it all because of that reason? That is just NOT right. I always read the conditions when I enter my bonus code, but I am sure not everyone does, and I probably would not have realized this when I was new, either. Sad

Hope777

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auCL-Ed
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16 April 2012 - 1:39pm
#5

Believe me this is my number one pet issue at the moment. I want the software developers like Microgaming and Playtech and RTG to fix this, both in terms of preventing disallowed games from being played and also limiting bet sizes if that condition is in the terms. It would be relatively simple and it benefits everyone:

- Innocent players would not be able to accidentally break the rules and deny themselves a win.
- People deliberately trying to break the rules would not be able to.
- Casinos don't lose annoyed customers who feel like they were duped.
- Casinos save money on software and labour used to audit accounts every time someone has a win.

I'm not seeing a lot of downside here, apart from the small cost of modifying the software to do it. The initial costs would be easily recovered in both labour savings and better retention of customers.

So why don't they do it? Could it be that some casinos like having the "no win situation" up their sleeves in cases like Bruce's. Surely not?!?! I would be shocked, shocked to find out that were the case! (sarcasm intended)

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ushope777
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18 April 2012 - 1:10am
#6

I have another situation I am wondering about. I accepted a 30-dollar chip at Lucky Red. I have met play through. The thing is I am not sure of the withdrawal limit for the free chip. Maybe there is not one.. But if there is, I would be in trouble, because the MINIMUM wire transfer to the bank account is 300 dollars and the minimum to request a check is 350 (with a 25 dollar charge to send that check). So....what if the coupon limit is not as high as the amount need to cash out? Does that ever happen? Just curious.

Hope777

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auCL-Ed
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18 April 2012 - 6:15am
#7

I would say that there is a very high chance that the withdrawal limit is higher than the free chip win limit. Most of those free chips have a limit far lower than that. If that is the case you have a couple of options:

1. Contact support and ask if it is ok to deposit the difference to bring you up to the withdrawal limit.
2. Ask if you are now in the clear and totally free to play any games without restriction now that you have settled the free chip playthrough. If they say yes, keep a copy of the conversation and ask them to email it to you too, as you don't want to start playing with the money, win $500 or something and then be told that its over the free chip win limit.

If they say no to both of those then I can't see what the point of offering the free chip is!

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ushope777
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19 April 2012 - 11:54pm
#8

Great suggestions, CL-Ed. I will try those, because I truly wondered about how to work my way around that one, on the chance that I should win enough to meet their high withdrawal minimums. I will chat with them in the next day or two, and I will let you know what they have to say.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
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