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ptLucky1
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9 December 2011 - 10:52pm

Withdrawals Complaints

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Any chance of finding a REP for this group. I see a lot of problems with withdrawals .

auCL-Ed
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9 December 2011 - 11:34pm
#1

Still waiting? I'll get into contact and see what I can do for you.

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ptLucky1
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9 December 2011 - 11:56pm
#2

I hope they don't get real mad lol not my intention!!! It's just everything i have read from other people posts is exactly what they are telling me and since i have another 19 withdrawals of 2000 in the works with 2 approved i'm getting worried. If they can't pay my first 1000 and it's now 1 month how are they going to process the rest? maybe it will take them years!!!!

Thank you ED!!! God Bless!!

ushope777
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10 December 2011 - 2:32am
#3

My goodness! Nineteen withdrawals of 2,000 dollars? What in the world did you win, a progressive or a random jackpot! I certainly hope you receive your money, because congratulations are in order if you manage to get them to pay you. Wow! Good luck with all this, and I mean that sincerely.

Hope777

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ptLucky1
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10 December 2011 - 6:56pm
#4

Yes I won a Random jackpot !!!! first time in my life.................... i was hoping it would be a great celebration !!
Thank you Hope , and i wish you all the luck in the world in winning a bigger one. It's nice when players win something cause i always heard of people winning but never met anyone that did!!

BIG HUGS !!

ptLucky1
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12 December 2011 - 8:41pm
#5

Hi ED,

no reply yet, correct? i asked a guy earlier on live chat and he basically didn't say much ,just this.....Let's not panic or get depressed yet. wait this week!!!! Well the email i received from Jessica said that she would email me when the processor got back to her and if i got the 1000 to let her know. I have now totally lost my faith!!! I don't even want to ask Live help anymore cause the answer is always the same. Sad that a player has no recourse yet their processors take our money with no problems.

Ty ED .

auCL-Ed
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12 December 2011 - 10:57pm
#6

Actually I did get a reply which didn't say anything different from what they have been telling you:

Quote:

Accounting has gotten back to me and says this should be going out with the next round of play payouts (this week).

All we can do is wait and see I am afraid.

We have docked a star from the reviews of all their casinos in the meantime (Rushmore, Slots Oasis, Cherry Red, Pure Vegas). I would advise players to be very wary of playing at any of the casinos in this group for the time being because as it stands they are either having problems paying, or their payment processor network looks to be slow and/or unreliable.

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ptLucky1
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12 December 2011 - 11:11pm
#7

Thank you ED!!! much appreciated. Maybe they will get their S... T in order. I have been doing some research and from what i understand C-Planet is related to that group of casinos and in your forum i also read something about a link for disputes ( CDS?) .I'm still going to give them this week than maybe you can guide me as to what step to take next if you don't mind.

God Bless !!

auCL-Ed
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14 December 2011 - 1:06pm
#8

Sorry to say you might as well forget about CDS - its next to useless. It is a supposed intermediary set up for RTG casinos to help players in a dispute. But to be honest I can't remember ever seeing a player that complained to that service ever getting a good outcome.

Please keep me informed. If you don't start receiving some money soon we will have to look at blacklisting these guys. This simply isn't good enough.

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ptLucky1
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14 December 2011 - 3:43pm
#9

Hello ED,
Thank you for your reply. They aproved my third 2000 withdrawal ( william Harris)and JessicaRose sent me an email . Here it is, but to this date i have not received my first 1000 from Nov 9th and they are now owing me 7000.

Dear Maria,

I apologise I misunderstood your email. As we use a third processor they change the name that will show up on your bank account randomly so I am not sure. And as we use an outside processor it can take longer to receive your funds.

I do assure you, you will receive your winnings.

Kind regards

Jessica Rose
Withdrawal Department

I have heard they can take up to 2 months . I find this tottaly contradictory to their own Terms and Conditions. But since there is nothing else i can do , i just wait. Not even worth it asking them anymore.

usEponine6
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15 December 2011 - 3:31am
#10

Hi Lucky,

I just saw this thread for the first time and wanted to say congrats on the amazing jackpot - and I'm sorry it's turning into such a hassle getting it out. How disappointing that must be....and so frustrating to have few options other than the wait and see approach. I wish you the best with this and will stay tuned.

ptLucky1
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15 December 2011 - 1:33pm
#11

Thank you Eponine6, did you get your issue solved?

usEponine6
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16 December 2011 - 4:46am
#12

No - Club World still will not acknowledge my emails, let alone send payments. Hope you fare better than I did!

gbChelsea
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18 December 2011 - 3:22am
#13

Jesus wept. You have my sympathy. Fancy winning a jackpot and then having to received it in 2000 a week payments! How do they get away with that? Are you in the USA Lucky1?

auCL-Ed
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18 December 2011 - 12:48pm
#14

Lucky1 is actually in Portugal which makes this case all the more silly. She is being subjected to the convoluted U.S. withdrawal procedures even though there is no need for it.

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ptLucky1
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18 December 2011 - 2:23pm
#15

Chelsea, I know , it takes away from the Euphoria i felt when i won. Now i know why the guy from the casino that congratulated me said "now the wait" .I had no idea what he meant at the time.Now i do!!!!

Ed, you have been my savior for listening to me and trying to help ! Yes, i think they don't care where you are , if they want to pay in a timely manner there are many choices , even Western Union, i have offered that they take any fees from my winnings for whatever method they need to use, but still waiting!!

gbChelsea
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20 December 2011 - 12:44am
#16

Well if they do end up paying you the whole lot make sure you never ever play there again!

ptLucky1
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20 December 2011 - 3:49pm
#17

I have my doubts, but if they ever pay me anything i will post it here.

ptLucky1
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29 December 2011 - 6:39pm
#18

Hope everyone had a great Xmas!! Still waiting for my first withdrawal from Rushmore , same excuse is all i get out of them. I 'm not impressed and hope EVERYBODY BOYCOTTS them. Waiting nearly 2 months for 1000 is ridiculous!!!

ptLucky1
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2 January 2012 - 2:59am
#19

Just an Update!!!! I spoke with a Rushmore VIP manager and he explained to me the situation. It seems they truly are having a processor issue but hope to resolve soon. He also pointed out that they are working on having a rep at forums!!
They are aware of players being angry and assure me that everyone does get paid and that they agree the delay is more than what they hoped for!!!!

usLuckyMe
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2 January 2012 - 7:28pm
#20
Lucky1 wrote:

Just an Update!!!! I spoke with a Rushmore VIP manager and he explained to me the situation. It seems they truly are having a processor issue but hope to resolve soon. He also pointed out that they are working on having a rep at forums!!
They are aware of players being angry and assure me that everyone does get paid and that they agree the delay is more than what they hoped for!!!!

I have been reading casino reviews and how fast the casinos pay. Because of the slow pay issues that you have written about, I have decided not to deposit Rushmore for now. I even got a call from them shortly after I signed up to give me extra cash if I sent in forms within two weeks. I'm not in any hurry now. I will be waiting to see if you get your money. I have a feeling that you will, it will just be very slow.

I have a sister, brother and daughter who I've told about the online casinos. I will make sure to tell them about Rushmore and not to deposit there until you get your money!

ptLucky1
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2 January 2012 - 10:09pm
#21

Like i promised , today i received my first wire transfer from RUSHMORE!!!! I'm happy to know they were honest with me!!!!

2 members gave thanks for this useful post: CL-Ed, hope777

ushope777
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2 January 2012 - 11:08pm
#22
Lucky1 wrote:

Like i promised , today i received my first wire transfer from RUSHMORE!!!! I'm happy to know they were honest with me!!!!

Yay! So glad I dropped into this thread to read the GOOD NEWS, Lucky1! Smile I am beyond happy for you!!! What a Happy New Year "gift" to you (but you earned it, lol!). I was ready to do all the boycotting right with you, because there is no excuse. And I also thought that, only in the U.S., where I am, would these problems arise with formerly "reputable" casinos. Spend wisely, but have some fun, too! That would be such a dream come true for me and my family right now, but I can, at least, be happy for others.

Happy New Year! Smile

1 member gave thanks for this useful post: Lucky1

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

ptLucky1
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3 January 2012 - 12:46am
#23

Thank you Hope!!! It is a big thing for me also, i have been sick and away from my family for 3 yrs now , so this win was a huge miracle and than the stress of thinking they won't pay made me even sicker!!!! Now i have renewed hope and if you keep trying i'm sure one of these days you will win something great!!!!

Happy New Year !!!!

auCL-Ed
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3 January 2012 - 1:03am
#24

Great to hear you received the first payment. Now for the other 19!

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usLuckyMe
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3 January 2012 - 6:01am
#25
Lucky1 wrote:

Thank you Hope!!! It is a big thing for me also, i have been sick and away from my family for 3 yrs now , so this win was a huge miracle and than the stress of thinking they won't pay made me even sicker!!!! Now i have renewed hope and if you keep trying i'm sure one of these days you will win something great!!!!

Happy New Year !!!!

Glad your money came. I hope you regain your health and get to see your family. I guess I can deposit with them now. Thanks for the update. Smile

auCL-Ed
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3 January 2012 - 6:30am
#26

Not so fast LuckyMe. They have only paid the first payment in a 19-instalment process! I believe Lucky1 has received either $1000 or $2000 out of a total of $38,000.

I would not deposit there until we see that this whole situation is completely resolved and all players are being paid promptly once again.

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usLuckyMe
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3 January 2012 - 7:06am
#27
CL-Ed wrote:

Not so fast LuckyMe. They have only paid the first payment in a 19-instalment process! I believe Lucky1 has received either $1000 or $2000 out of a total of $38,000.

I would not deposit there until we see that this whole situation is completely resolved and all players are being paid promptly once again.

You are right. That is still A LOT of money to be paid.

ptLucky1
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3 January 2012 - 1:32pm
#28

I will keep you all posted !!!

I love their games and i wish that somehow they really get back on track and become a solid group for all players!!!! I'm sure they would do very well.

ptLucky1
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9 January 2012 - 3:30pm
#29

RUSHMORE PAYS!!!!!! I received a payment on January 2nd and January 9th, so it looks like they are paying weekly is is great because they have great games and friendly staff!!!!!

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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10 January 2012 - 12:02am
#30

Good to hear.

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