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usLXB0592
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4 October 2011 - 3:14pm

Don't Ever Give Silver Oak Any Money!

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I WON A TOTAL OF $2,800 TOTAL FROM SILVER OAK ABOUT A MONTH AGO. I HAVE NOT RECEIVED ANY OF THE MONEY SO TODAY (OCT 4TH) I CALLED SUPPORT. I GOT A WOMEN WHO TOLD ME I WAS FULLY PAID. I SAID I DIDN'T GET ANY MONEY YET. SHE SAYS MY ADDRESS CONTAINS A P.O. BOX ONLY AND IT IS MY FALT THAT I DIDN'T GIVE A PHYSICAL ADDRESS. I ASKED WHAT PROCEDURE DOES THE CASINO USE TO GET ME MY MOINEY. SHE DIDN;T ANSWER THE QUESTION AND WHEN I ASKED HER AGAIN HOW AM I GOING TO GET MY MONEY SHE SAID IT WENT OUT AND HUNG UP. SHE OBVIOUSLY KNOWS I WILL NEVER GET MY MONEY SENT TO A P.O. BOX AND REFUSED TO HELP. I DON''T UNDERSTAND HER SAYING THE MONEY WAS SENT OUT WHEN IT ISN'T POSSIBLE (I FIND OUT NOW) TO HAVE THIER PAYOUT DELIVERED TO A P,O, BOX.

DOES ANYONE HAVE SOME IDEAL HOW I SHOULD OR CAN PROCEED AND POSSIBLY GET MY MONEY. IS THERE ANY AGENCY IN THE COUNTRY THE CASINO OPERATES OUT OF THAT I CAN APPEAL TO.

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auCL-Ed
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5 October 2011 - 12:17am
#1

Silver Oak is what is known as a "rogue casino" and they are therefore on our blacklist. This sort of thing happens all the time with casinos in this group - delayed payments, tiny instalments, players not being paid at all etc. The owner is a convicted fraudster.

The casino is operated out of Costa Rica, which is one of the worst jurisdictions as far as players are concerned. There is no oversight of anything that goes on there - all someone needs to start a casino in Costa Rica is a few thousand bucks and a stock standard business license. That is the reason so many rogue casinos operate there. So you are completely at the casino's mercy in any dispute.

This is the result of the "head in the sand" prohibition mentality of lawmakers in the USA. Their refusal to regulate online gambling is getting their own citizens ripped off!

1 member gave thanks for this useful post: Ijustwantaspin

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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ushope777
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5 October 2011 - 1:46am
#2

It is really too bad that something cannot be done about these places, isn't Ed? However, I suspect that karma does come back around to bite them in the butt, somehow, and eventually. At least I like to believe that. Sad

Hope777

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caAce Revenue
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12 October 2011 - 8:39pm
#3

Hello LXB0592.
This is Rob from Silver Oak marketing. Your claim is very pointed so I made a few calls to substantiate it with customer service for the casino, since this is not how we run our business.
Customer Service will not simply hang up on a player the way it was posted above

I found the following details:
You were sent two checks in recent weeks. The first check for $1680 went out a few weeks ago and was followed by another check for $1,000 on Sept 22nd. Emilia in customer service noted this on your account.
While you do have a PO Box on file, you also have a regular home address on file within our casino system and you have received payments to this address in the past. The two checks I am referring to were also sent to the regular home address.

Each check went out via DHL as have the previous checks in the past. Both checks have DHL tracking numbers that confirm their delivery. If you require the confirmation numbers (I cannot post them here in order to protect your privacy) you are welcome to contact customer service and request the tracking numbers, which you can then check on DHL.com at your convenience.

LXB0592, please check your records as your posting paints an inaccurate picture of what actually happened.

Best regards,
The Silver Oak team

geGambleMaster
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13 October 2011 - 12:51pm
#4

Kind of dispute here : Casino Listings also have blacklisted Silver Oak Casino as a "rogue" one due to delayed payments, tiny installments and many other complaints from players. Dear Ace Revenue, what would you comment about that?

2 members gave thanks for this useful post: CL-Ed, Ijustwantaspin

usbabyfaceyo33
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18 November 2011 - 6:57am
#5

you can start by filing a complaint here http://www.centraldisputesystem.com/form.asp?casinoID=149
then file a complaint with http://www.econsumer.gov and I am trying to see if every person that has been swindle by this casino can form an action class law suit. I had issues with them, I started an automatic game and my balance was on $200, and all of the sudden the slot would not stop and a message would come up saying that I was disconnected from the network but I still had internet connection. When the game finally refreshed my balance was on $80. Also, I noticed how their free bonus spin would suddenly go from 10 to 8 on just one spin.

auCL-Ed
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18 November 2011 - 12:18pm
#6

I am sorry to tell you this but Central Dispute System is a complete waste of time. It was created by RTG and they rarely do anything to help a player.

Class action may be possible but as they are not in the United States you would have to file it in whatever unregulated jurisdiction they operate from (Costa Rica from memory). Given that the guy who owns the casinos in this group (and also the ones in the rogue Virtual Casino group) was convicted of fraud in the 90s in the USA, it is clear that the Costa Rican authorities don't care one bit who owns or runs a casino as long as they pay the business fees. So I would not be too optimistic on that front either. If only the U.S. government would legalise and regulate online gambling, then you would have some recourse in a dispute.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

gestavrinho
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11 January 2012 - 2:01pm
#7
LXB0592 wrote:

I WON A TOTAL OF $2,800 TOTAL FROM SILVER OAK ABOUT A MONTH AGO. I HAVE NOT RECEIVED ANY OF THE MONEY SO TODAY (OCT 4TH) I CALLED SUPPORT. I GOT A WOMEN WHO TOLD ME I WAS FULLY PAID. I SAID I DIDN'T GET ANY MONEY YET. SHE SAYS MY ADDRESS CONTAINS A P.O. BOX ONLY AND IT IS MY FALT THAT I DIDN'T GIVE A PHYSICAL ADDRESS. I ASKED WHAT PROCEDURE DOES THE CASINO USE TO GET ME MY MOINEY. SHE DIDN;T ANSWER THE QUESTION AND WHEN I ASKED HER AGAIN HOW AM I GOING TO GET MY MONEY SHE SAID IT WENT OUT AND HUNG UP. SHE OBVIOUSLY KNOWS I WILL NEVER GET MY MONEY SENT TO A P.O. BOX AND REFUSED TO HELP. I DON''T UNDERSTAND HER SAYING THE MONEY WAS SENT OUT WHEN IT ISN'T POSSIBLE (I FIND OUT NOW) TO HAVE THIER PAYOUT DELIVERED TO A P,O, BOX.

DOES ANYONE HAVE SOME IDEAL HOW I SHOULD OR CAN PROCEED AND POSSIBLY GET MY MONEY. IS THERE ANY AGENCY IN THE COUNTRY THE CASINO OPERATES OUT OF THAT I CAN APPEAL TO.

thank you for the given info!!!
what the hell I hardly win 1 cent and they don;t even won;t to pay?! Erm
(facepalm)

usLuckyMe
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11 January 2012 - 6:01pm
#8
LXB0592 wrote:

I WON A TOTAL OF $2,800 TOTAL FROM SILVER OAK ABOUT A MONTH AGO. I HAVE NOT RECEIVED ANY OF THE MONEY SO TODAY (OCT 4TH) I CALLED SUPPORT. I GOT A WOMEN WHO TOLD ME I WAS FULLY PAID. I SAID I DIDN'T GET ANY MONEY YET. SHE SAYS MY ADDRESS CONTAINS A P.O. BOX ONLY AND IT IS MY FALT THAT I DIDN'T GIVE A PHYSICAL ADDRESS. I ASKED WHAT PROCEDURE DOES THE CASINO USE TO GET ME MY MOINEY. SHE DIDN;T ANSWER THE QUESTION AND WHEN I ASKED HER AGAIN HOW AM I GOING TO GET MY MONEY SHE SAID IT WENT OUT AND HUNG UP. SHE OBVIOUSLY KNOWS I WILL NEVER GET MY MONEY SENT TO A P.O. BOX AND REFUSED TO HELP. I DON''T UNDERSTAND HER SAYING THE MONEY WAS SENT OUT WHEN IT ISN'T POSSIBLE (I FIND OUT NOW) TO HAVE THIER PAYOUT DELIVERED TO A P,O, BOX.

DOES ANYONE HAVE SOME IDEAL HOW I SHOULD OR CAN PROCEED AND POSSIBLY GET MY MONEY. IS THERE ANY AGENCY IN THE COUNTRY THE CASINO OPERATES OUT OF THAT I CAN APPEAL TO.

Can you update us since the rep from Silver Oak responded? I would also suggest that if you have any friends who play online casinos, to have them check out www.casinolistings.com and the other rogue casinos list so they don't make any costly mistakes.

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gestavrinho
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12 January 2012 - 12:22pm
#9

wow good links lucky me !
I didn't know we had those black lists! thank you!

usLuckyMe
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12 January 2012 - 10:25pm
#10
stavrinho wrote:

wow good links lucky me !
I didn't know we had those black lists! thank you!

There is a lot of information on this site. It really took me a couple of weeks to find everything that is here. I love the games here. The tournaments link is great too.

usIjustwantaspin
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18 October 2012 - 7:13pm
#11

Hi Ya'll !

Regarding LM's posts of Jan 11 and 12 this year, is there an update since the rep from Silver Oak responded on Oct 12 to the player complaining of not getting paid and then having the csr hang up on her?

It took her (LuckyMe) a couple of weeks to find everything, that makes me feel a little better, not so dumb as I thought I was.

Is there someplace to find out how to navigate the CL site?

I really like-no LOVE this site, but I'm still not sure how to get around. Lucywalker and Hope777 were very helpful when I asked questions earlier this week, but I have so many more.

How do you PM? I created a signature when I signed up, I think?? but it's not showing up.

If I knew how to PM I'd just do that to LW or Hope777 or even CL-Ed.

Also, I've figured out that If I signed up to a casino through CL's link I'd be qualified for some promotions I might not otherwise get. All of the casinos I've deposited in in the past have either closed or disqualified US players, but I have signed up with several in the last months and only played for fun. Could I close those accts and re-open with deposits thru CL without being charged with having more than 1 acct at any casino-- a definite no-no-- I know because i read the fine print! lol

Also I feel in my bones and pea brain that CL probably gets some kind of rewards for people who sign up thru them, and I'd like to help support that.

As always, many thanks to all of you!

Fairy Tales ... can come True! ... It can happen to You! ... If You're Young at Heart! ..... and practice Good Money Management !!!

usluckywalker
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18 October 2012 - 7:32pm
#12

IJWS, Hello again...first to answer your question there is a pm link next to the person"s icon on the left that you want to pm just click it and you will be linked to that. I don't know about your signature, to navigate there are links at the top of the home page like casinos, us casinos, bonuses and guides just click on the links to those and that will help you around. the forum section is where you are right now. there are some nice bonuses to be had by using Casino Listings so check that out and also CL-Ed has listed the top 5 casinos US players should try. Good Lucky to you and your endeavors @ on-line gaming. Thumb Up

auCL-Ed
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24 October 2012 - 4:54am
#13

Ijustwantaspin, PMs are not switched on by default for everyone who signs up because we have had problems with spammers signing up and mass-PMing everyone with their stupid links. Once we see you are a genuine new member we have to switch it on manually. So I've done it for you and you can use the PMs now.

1 member gave thanks for this useful post: Ijustwantaspin

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usluckywalker
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24 October 2012 - 10:32am
#14

Well that explains it. thanks CL-Ed. I couldn't figure it out!!!

usSusiebear
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16 December 2012 - 4:35am
#15

Did anyone ever find out if this player got paid. Took quite a while but I did

usluckywalker
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17 December 2012 - 2:00pm
#16

i think they did eventually SB but not for sure. I did eventually get a overnight check that cleared from one of their sister casinos but you really do need to read their terms and conditions before you decide to put a cent here. really its good to read over any casino's terms and conditions before depositing. It will save you alotta grief in the long run. they all have varying language on bonuses, payouts, etc.

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