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Hello just wondering if anyone can help me I joined betswagger around 18 months ago I am a UK resident so therefore I shouldnt have been able to join this site but I never new it wasn't a UK site until my friend tried to join and it wouldn't let home from this country I made lots and lots ov deposits to the site and a few withdrawals but when betswagger realised I was from the UK they banned my account but why did they let me in to there site in the first place to deposit as I've seen its a criminal offence and law breaking to allow anyone from the UK to deposit into a company with no licence and I've phoned the gambling commission who checked the lost and betswagger wasn't in that licence list who have told me that because a company not licenced in the UK have let me join there site and make deposits which is against the law I should be able to claw all my deposits back from the last 18 months
I just want to no what people on here think ov this weather its worth a shot in me takin this matter as I've been caught it up in fraud and law breaking by a site that clearly has no licence in the UK
We have seen several complaints from others about BetSwagger, who are a rogue operation in our opinion. After getting nowhere with them we blacklisted them and their parent operation, USoft Gaming.
There is no way they are going to voluntarily refund your money. Legal action is likely to be expensive and time consuming with very little chance of success because you would have to pursue them through courts in Curacao or wherever else they have set up their shelf companies to hide from prosecution.
If the deposits you made were recent (i.e. in the last 2 or 3 months) and you used a credit card you could look into filing a chargeback with your card issuer in order to recover your deposits. Anything older than that and it is unlikely that the bank will allow you to chargeback, but you can always ask them for the specific time limit that applies.
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Live spoke to the gambling commission who have told me I have a case because they have broken the law through fraud and criminal act they've told me to contact my bank and if nothing from them action fraud is the next step because she was dating I shouldn't have been allowed to join the site in the first place as my friend tried to join and it simply wouldn't let him and he is from the UK so why did it allow me in?
I'd have probably deposited over 2000.00 in the last 3 months probably 8000 in total but they shouldn't have been allowed to accept any deposits from me with out a licence this is what the gambling commission have told me
I can only speculate as to why they allowed you to play and not your friend. Perhaps they allowed you because you got in early before people started to complain and they worried about getting in trouble from UK authorities. Perhaps their IP address detection is substandard. Who knows, and it doesn't really matter.
Yes the UKGC is correct that they should not have accepted you as a customer and that should entitle you to your money back. But there is a big step from that in theory to the practical reality of actually getting your money back from a bunch of crooks who are set up to hide where they really are. The UKGC aren't offering to get you your money back are they?
You can ask the casino all you want but I would be shocked if these crooks actually agreed to repay you. Contact your bank and try to charge back as much as possible before it is too late.
No the ukgc have told me to contact my bank tomorrow as they've seen a few cases like this were banks have clawed back fraudulent transactions into a company not licenced in the uk and also told me to involve action fraud team aswell
Ther has to be a way ov gettin back the money I deposited you ever heard ov that saying
You can run but you can't hide...
This was over 18minths ago when I joined and after I new what the company was like I read reviews back to 2018 regarding betswagger so they've been doing it a while. They shud have banned me straight away when they new I was from the UK and not let me keep depositing into a site that's full ov crooks like the imaginary William dornat
I will carry on with this claim as I'm not having crooks take money from players fraudulently.
Any ither UK site I wouldn't have bothered but knowing these have broke the law and shouldn't have accepted me in there site from the UK it's simple as that
I'm not one going to give up wen the ukgc have told me I'm in with a case to get my deposited money back
Good luck man. I hope you get it all back.
Do you think I have a chance or a case at least for what they've done lettin me on to there site and not blocking me sooner
Or do yiu think im going to be wasting my time
Thankyou for all your comments
The chance of the casino itself refunding you is near zero. You may have more success with your bank. Like I said you can file a chargeback for the recent transactions. Older stuff you're going to have to rely on your bank's discretion.
Goin through a dispute now with the bank and the gambling commission are backing me up amd trading standards the bank say its definitely something they'll take on
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