caWaroftheGods
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Location: Calgary
Joined: 27 Sep 2017
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25 January 2019 - 8:34am

SKILLZ

2 replies • Last post

Have you heard of Skillz, they're games you can play against other people from all over for real money wagering. ( Head to head mostlly) .
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The customer support, seems incredibly lazy , to put it politely. On the mobile platform, it's all email, and they only send out one reply a day, and they are more often then not, replying about something completely unrelated to the original issue lol.
They hit an all time worst customer support response with me just yesterday, January 24, 2019 it's so bad its hysterical. I've included a screenshot of the email they sent me in response to my issue which was about the 10$ bonus I got emailed to me by them, in a nutshell it said, "just go to the shop and claim your bonus " . There was no bonus, so I've been trying to contact anyone to look into it for me, it's now been a week.
Is this the beginning of a company/business who has just completely given up on their product?

screenshot_20190125-012441_yahoo_mail.jpg
auCL-Ed
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27 January 2019 - 10:53pm
#1

Never heard of them. Re January 2nd, it looks like they have checked out completely.

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caWaroftheGods
True PlayerTrue Player
WaroftheGods's picture
Location: Calgary
Joined: 27 Sep 2017
Posts: 878
Thanks given: 363
Thanks received: 838
28 January 2019 - 7:18am
#2

Yep , my thoughts exactly, I sent another message, nothing yet in return. If there were other methods of contact other than email, that would be so much better

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