0
$ £
ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
24 July 2012 - 6:43pm

Opinions Needed (Serious this time!): Computer Viruses

7 replies • Last post

Hello Friends,

Well, guess what? I have ANOTHER horrible computer virus, and this is really getting old. I have a rootkit which can change so impossible to get rid of without bringing it in. It has changed my Google searches, prevented my auto updates, prevented my Microsoft Security Essentials from updating, and strangest of all, it will just start playing music or voices (NO, they are NOT in my head, lol) even when there is NO window open!

I talked to my computer guy and this one is beyond me.

What can I do to prevent this? I am careful where I go on the computer, at least I believe I am. I have three different things I run: AVG, MSE, and Malwarebites, and I run them often.

Would a PAID service be better? Does it have anything to do with the AGE of my computer? I am thankful my computer guy doesn't charge much and works with me, but still it is a hassle just to meet him and hand it off, pick it up again, and this has to be the third or fourth time in less than a year.

Besides getting a MAC is there anything else I can do?I don't know?

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 7779
Thanks given: 535
Thanks received: 498
25 July 2012 - 2:09am
#1

Are they all updated to the latest version, Hope?

I would recommend booting into safe mode and then trying to update and run the scan. In my opinion the free AVG and malwarebytes and such as just as good as paid services like Norton.

Try the safe boot and see if you have any luck.

usUbetcha
True PlayerTrue Player
Ubetcha's picture
Joined: 28 Dec 2011
Posts: 880
Thanks given: 222
Thanks received: 84
25 July 2012 - 2:54am
#2

Seems like your computer is running out of space or memory. How many gigabytes you have and many you have used? It's time to get rid of those unwanted files. Or you can increase your gigabytes, you just have to pay for it.. hehehe!

I agree with Slim, you must boot into safe mode. To do this here's a link for Windows XP boot:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs...

Right click on your anti-virus and run it as an "administrator" before proceeding to complete scan. Coffee Good luck and keep us posted.

Y'all take care.. =^. .^=

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
25 July 2012 - 3:00am
#3
barbadosslim93 wrote:

Are they all updated to the latest version, Hope?

I would recommend booting into safe mode and then trying to update and run the scan. In my opinion the free AVG and malwarebytes and such as just as good as paid services like Norton.

Try the safe boot and see if you have any luck.

No, they won't allow any thing to update except AVG. Tonight my sound icon disappeared, but I figured out how to get that back after a while. AVG is finding a roolkit which are good at changing forms, so I am thinking this on is bigger than me again, and I might bring it in TH. I will try what you suggest tomorrow first, but I have little faith right now, because now so many different things are happening. I worry my info will be lost or destroyed.

Thank you for your feedback on free vs. paid programs. My computer guy basically said the same. He said the paid programs do check for more things, but virus programs are written to get around everything and change forms, etc., no matter what we run.

Thanks 'Slim. Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6124
Thanks given: 2477
Thanks received: 1773
26 July 2012 - 3:05am
#4

There could be so many reasons that you keep having this problem.

Rootkits can be very hard to get rid of because they have complete control of your computer. You can delete them but they may leave some hidden code on your machine that reinstalls or re-downloads the rootkit. It could also be that your machine is not firewalled so you get a rootkit installed remotely over the internet.

I recommend you take your computer to the guy you know, and if he cannot get the rootkit removed, then you'll need to get him to save and backup all your documents, programs, and internet bookmarks that you want to keep. Keep a record of all your passwords for your email, favourite sites and casinos. Then have him nuke and reinstall windows from scratch. Make sure he installs an up to date anti-virus plus a firewall or internet security program. And keep it up to date. Have windows update run automatically so that your machine cannot be hacked. Apart from that, don't download software from an unknown source or open attachments in emails that you aren't expecting.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
26 July 2012 - 5:20am
#5
CL-Ed wrote:

There could be so many reasons that you keep having this problem.

Rootkits can be very hard to get rid of because they have complete control of your computer. You can delete them but they may leave some hidden code on your machine that reinstalls or re-downloads the rootkit. It could also be that your machine is not firewalled so you get a rootkit installed remotely over the internet.

I recommend you take your computer to the guy you know, and if he cannot get the rootkit removed, then you'll need to get him to save and backup all your documents, programs, and internet bookmarks that you want to keep. Keep a record of all your passwords for your email, favourite sites and casinos. Then have him nuke and reinstall windows from scratch. Make sure he installs an up to date anti-virus plus a firewall or internet security program. And keep it up to date. Have windows update run automatically so that your machine cannot be hacked. Apart from that, don't download software from an unknown source or open attachments in emails that you aren't expecting.

Thank you, CL-Ed. All great advice. I have some suspicions of a few sites I might be picking the up on, but I can't be one hundred percent positive. I am thinking maybe my movie sites? Project Free TV and Side Reel. I LOVE those sites, but I am going to use an alternative way to watch my favorite shows for a while, once I get the computer back, to test my theory. I always keep everything updated and run my programs regularly. I also run different ones, because I know each one does not usually catch all. This one was so nasty it turned off my auto updates (can't even turn them on manually) and also prevents Microsoft Security Essentials from updating (but allows AVG AND Malwarebites to update). I also cannot get to my university email but can get to all others. It is redirecting my Google Searches not only the sites I click on but the actual searches. And then there are those voices........Sad

The last warning (right before the last of this, the worst stuff starting happening) popped up seemingly so randomly. I never click on strange emails or download much of anything. I was not on any of my movie sites before that happened, either, so who the heck knows? I just want it to STOP!

I will definitely tell my computer guy what you said. I already sent him an email with all the problems, the codes from AVG and MSE, all details and that it is a rootkit, but I will also share what you said here.

Do you guys think it has anything to do with the AGE of my computer? My middle son always says, "get a new computer," lol, but I don't think that has anything to do with it, does it? Unless he means get a MAC which I cannot afford anyway, lol.

I bought this computer used and it is one of the best I have ever had, except for these virus problems. It is a Dell Latitude D630, and I love everything else about it.

Thanks again for your support!

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6124
Thanks given: 2477
Thanks received: 1773
27 July 2012 - 4:37am
#6

Computer age would not be a factor unless it is so old that it is stopping you from updating to the latest security fixes.

This page suggests that Project Free TV can install malware if you download and install any software from the site:
http://www.mywot.com/en/scorecard/free-tv-video-online.info

But then again that site reckons Casino Listings is untrustworthy so take it with a hefty grain of salt!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
31 July 2012 - 4:01am
#7
CL-Ed wrote:

Computer age would not be a factor unless it is so old that it is stopping you from updating to the latest security fixes.

This page suggests that Project Free TV can install malware if you download and install any software from the site:
http://www.mywot.com/en/scorecard/free-tv-video-online.info

But then again that site reckons Casino Listings is untrustworthy so take it with a hefty grain of salt!

Well, I trust CL and I NEVER download anything from Project Free. I only do the "free to stream" thing. I know someone who downloads everything from Torrence and trusts that more than Project Free and Side Reel, but I would think downloading would have more dangers.

Thanks for the comments about the age of the computer. The only thing preventing me from updating is the stupid virus. My computer is still with my computer guy, and he hasn't called. I will try him again tomorrow. In the meantime, my boys are angels for letting me HOG their computer the last few days, lol.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

Share this