Joined: 11 Dec 2020
Posts: 1
11 December 2020 - 7:08pm

Coolbet scamming

2 replies • Last post

I started playing on coolbet about a week ago, because I wanted to try out sports betting for the first time. They happened to have sign up bonus for sports so I was happy to give it a shot.
I deposited 150 euros and made a bet. After one day I came to check the result and the bet had won. I felt really happy. I betted again because I had still wager to do. The second bet won and I had managed to complete the wager
with now the balance looking nice at 1.3k euro. All to this point was easy and clear, just like it should be. BUT THEN, started the complicate process by the side of the site, to make me give up my winnings because
of the hardness of the process. First I uploaded a passport picture as it was requested. They approved it, but now they also wanted proof of address document and pictures of my credit card. Once again, I compiled with them and sent them what they requested for.
The documents got approved and I thought I would now finally get my cashout. BUT NO, now they wanted screenshot of my bank account and a selfie with my id. At this point I felt that they were just playing games with me to avoid paying winnigns that I happened to won with luck.
I began to realize how some of these sites, including coolbet, operate. Depositing is very easy, you play games that have negative RTP and withdrawing is very hard. Anyway, once again I sent them the requested documents of id selfie and screenshot from online bank.
The screenshot from online bank got accepted, but the selfie not. I uploaded two more selfies, but neither one of them was approved either. Now my account is closed and I am very very mad.

Bronze PlayerBronze Player
Joined: 22 Feb 2020
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12 December 2020 - 3:50am

Hi having had almost the same problem with a so called legit top rated casino it is annoying and frustrating.
However they are a MGA Licensed casino whom have been operating for a while Their license under MGA /B2C681/2019 . I myself have not played them.
It surprises me they have taken this approach as their whole casino web/mobile projection is around TRANSPARENCY/ with quick and easy deposits and withdrawals for all their services from live casino ,slots, to all sports betting.
Am sure the experts attached to Casino Listings will advise your best approach.
Good luck

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
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14 December 2020 - 1:24am

Cableway is correct, they are licensed in Malta under the company name Polar Limited:


Polar Limited, having its registered address at Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta, is licensed and regulated by the Malta Gaming Authority under Licence Number MGA/B2C/681/2019.

So you should submit a complaint through the Malta Gaming Authority. They have an official complaint form that you can submit here.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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