Joined: 4 Feb 2023
Posts: 1
4 February 2023 - 10:59am

kingscastle - deceivers and swindlers

2 replies • Last post

I want to share with everyone my sad acquaintance with the new casino I strongly recommend that everyone do not contact them, and even more so make deposits, because. I was deceived already at the first stage of registration and receiving without a deposit bonus. These scammers and deceivers just stole my documents from me.

Here is the story itself: On one of the forums I found out that there is such a kingscastle casino and after registration you can get a no deposit bonus of 100 free spins, but you need confirmation and verification of documents. Okay, I went to register, indicated all my real data, my main email, chose the USD currency, which I always choose if my national currency from Ukraine is not hryvnia. After that, I already logged in to the site and uploaded my documents: the first page of my Ukrainian passport, the page of my passport with the registration address, and my selfie with my passport. Then I found out in the chat whether everything was correct and how long to wait. I was informed that a response would come within 24 hours. I successfully went to bed and in the morning I received a letter from them that the selected USD currency is not acceptable for my region (Ukraine) and they ask me to choose a friend.

When I went to the site, I determined that they had already blocked my account. I contacted the chat, told the story and attached a screenshot of the letter. I was surprised that they cannot change the currency for the player on their own. They advised me in the chat to re-register to another mail and select the Euro currency. I immediately clarified whether this would be considered as a multi-account and whether I could qualify for a no deposit bonus. In the chat, they convinced me that everything would be fine, because they themselves asked me to re-register. After listening to them, I re-registered to my backup email and chose the Euro currency, as they asked. The same list of documents came from the rules as in the first case. I wrote everything about this situation in the chat and I was sent to expect an answer within 72 hours.

A couple of days later, I received a simply stunning answer from them that several registrations were made from my IP and they suspect me of having a multi-account, and now I can't claim any bonuses for this. I was just shocked by this. I immediately wrote this story in the chat and accused them more than once that they were the ones who asked to create a second account! After another day, I received another answer that my and the second account was blocked and wished me just good luck. Friends, after that I immediately lost the desire to talk about something with them, to prove and argue. I am still in complete bewilderment why they did this and I find only one answer - to take possession of my personal documents and my selfie with a passport in order to continue to do possible fraud. So once again, I strongly do not recommend it to everyone and even ask you not to register at all, and even more so, do not send your documents to these scammers and deceivers from

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10289
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8 February 2023 - 11:31pm

You are obviously annoyed and sure, they didn't handle the situation well, but really is all this fuss necessary over not being able to claim an almost worthless no deposit bonus? No money was lost, no harm done. They appear to be a crappy unregulated Curacao white label casino so they probably did you a favour by blocking you.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 14442
Thanks given: 819
Thanks received: 2099
15 February 2023 - 1:58pm

I agree with Ed. The hassle of dealing with them isn't worth the argument. There are better bonuses out there. Don't deal with scummy sites and just move on.

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