caDaniel Upper
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Joined: 28 Sep 2022
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28 September 2022 - 6:10pm

Casino Rewards; LUXURY CASINO Disadvantages

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LUXURY CASINO; STAY AWAY FROM AN UNFAIR CASINO WHICH HAS TERMS AND CONDITIONS SET TO MAKE SURE YOU WALK AWAY EMPTY HANDED.

A set up and terms and conditions that you are bound to violate no matter what. I seek a professional in getting further help and bringing this casino to play fair.

Nothings been relayed to As if something of the nature is poor policy and held only for people who actually win. Had I not won they would have allowed me to play putting more money forever. But soon an someone wins they look to their unfair t&c for any excuse out. This is listed as this

Quote:

Players must keep their registration details up to date. Support Centre should be notified for any changes in address, email, phone number or other contact/personal information.

-there's no place to do this as they don't display anything but your long and hard to remember user names. As well how do you keep track over the years of forgotten emails and lost accounts attached to them.  Customer service says even closed accounts will spark violation.

Quote:

Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.

Undersstood, however that's very indirect as they are saying that if you deposit more then your win, then the account MAY be suspended or left open to keep your deposits. Unfortunately provided there's a win they will suspend and confiscate your winnings. 

I try to never use bonuses and the site makes it a automatic thing it's hard not to collect bonus every time you deposit. I like to opt out every chance I get from the get go. LUXURY makes this almost impossible. As well for wager there is not real-time display that keeps track for your peace and mind. Just a balance that sticks even if you go to zero.

Quote:

This promotion must be claimed by making a first deposit within 7 days, after which Luxury Casino reserves the right to modify the promotion.

My account was open more then a month and still these offers were automatic every deposit. What is the point of stating 7 days if it's otherwise.

Quote:

The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash.

200x. That's completely unfair and unheard-of They match $1000.00 and you need $1000.00 your own cash and you need wager $200,000.00. You will never win with these auto forced upon bonus amounts.

Quote:

All promotions can only be claimed once per device, person, household, family, physical address, email address, financial account, IP address or shared network environment such as a library, workplace, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account closed.

I understand per person. But say you buy a used device or borrow a laptop or lend yours to a friend are you supposed to always mention if your gambling at anyone of 26 or so different casinos then tell me now. Or even more interesting is that they advertise like.crazy third party or not. If I even visit the website of 1 casino I got 4 other ones emailing me right away telling me about bonuses. With the shared network, my friends who are on the same network get similar emails magically to also take the bonus and sign up. Right there they got you violating and they planed it all along. 

Whats even better is the express going as far as a whole library and every visitor, day in day out or a whole work place so make sure you keep your winnings a secret if you happen to tell anyone out of excitement because they might log on and try to claim a win too. If you win enough Casino Rewards will nab you there. To top it off a school, how can you even avoid violating a t&c with 1000s of students. 

They don't have a notice expressing that we shouldn't sign up if we are from certain workplaces or schools university where colleges have already accepted their spam encourage to accept an account with automated bonus addons. We've lost before our first spin.. it's pointless. Or better yet how is this even governed around the globe.

Quote:

Every effort will be made to credit the Player's account with any promotional bonuses within one business day or sooner. Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day following the end of that time period i.e. on the Monday after the weekend or on the first business day of the following month.

They are stick a bonus any place they see fit. Basically making you constantly guess if your playing real money or fake bonus point funds. Also keeping you to continuously wager and thus never being able to withdrawl. That's right where they like you. 

Quote:

Luxury Casino reserves the right to correct any error in bonus points, casino credits, and/or prizes awarded. Winnings will not be affected but the players casino account balance will be adjusted to reflect the correct amount when any error is detected.

It's a gaslight term and condition. Yes your account balance is where your winnings are held.

Quote:

Promotional bonuses/prizes that remain unused in a Player's casino account for longer than 60 days from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed "used" once the minimum wager requirements have been met. The sign up bonus is determined by the date a casino account is opened. If a Player opens a casino account but leaves it dormant for a period of time, the Player will still be awarded the sign up bonus that was active when they joined Luxury Casino.

You forfeit your bonus, which needs to be used in 7 days as stated in a prior term&cond. But Here states that 60 days is the actual time frame. However if you deposit u still need to wager no matter what no mater what time frame you may not play for right away. Gas light.

Quote:

Only promotions specifically advertised on this Casino's website will be honoured by the Luxury Casino. Any promotional offer issued by any other party, including but not limited to affiliated persons or organizations, may not be recognized by this Casino and are thus deemed invalid.

This is interesting considering most players signed up out of their email when they received random Spam and each email consists of trying to get you to Attempt sign up and take a bonus. Does this mean their bonuses aren't actually Real and that they don't count in the first place. The cw chat also expressed that all their advertising is 3rd party.

Quote:

Using the autoplay feature for the purpose of meeting bonus account wagering requirements.

The games have this feature Well most of them. I guess we should be restricted from using those Or they shouldn't be included in the game altogether. Possibly a warning message coming across the screen at 1st use. 

I lost $30000 and now I'm being told by the commission responsible for Governing Luxury casino that they aren't at fault. I've received no official response from the casino itself still to this day. If I go to the chat of their customer service, The website just continues to load and never actually loads the chat. Must be nice to trick people into thinking they were winning but you'll always find it hard to actually withdrawl. Under the right  Circumstances they will always allow you to deposit deposit and if it's not too much they might just refund it for you just to get out of paying The Larger amount of wins

I had a friend who had 3 luxury accounts. The one he had 200.00 in got locked. I emailed Risk Management after I helped him in deleting 2 of the other accounts also luxury.. and he won $2000.00 and was able to withdrawl.

That's just proof towards justifying my point. If you win too big they will just say that you violated and with no details leave you in the unknown.

Does anybody know a good lawyer Or have a suggestion of one? 

I don't understand how on Casinomeister Luxury Casino is rated 2.9 out of 10 And on CasinoGuru they're rated highly 8.9 out of 10. I believe that there's something fishy going on Like a partnership or maybe they own you. A place that has over 25+ something casinos, Has to have something like that by now. 

Kahnawake Gaming Commission stands by those Casino's with term&conditions like that are not worth giving time too or supporting. In respect to that I will list every web link below that belong to this license.  And advise all never to  Expect anything Related to fairness.

Thanks

Dan Upper

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29 September 2022 - 7:23am
#1

There is a lot to go through there. I quoted their parts to try to make it easier to follow, I hope you don't mind.

It has been many years since i played at any of the Casino Rewards group casinos because they don't allow my country any more. However in the past if you didn't want to claim any bonuses, you could just contact their support and make the request. They would set a flag on your account so that you didn't get any automatically applied from then on. Maybe it is different these days, maybe not, from what you said it doesn't sound like you asked them.

All casinos have more or less the same multi-account rules these days - one per computer / location / ip address etc. It is to stop people signing up and claiming the same bonus over and over using their friends and family's names. I think they say they "may" block the accounts to give themselves the ability to evaluate things on a case by case basis. Like for example if you signed up for two accounts years apart and hadn't played there for years in between, and you never claimed a bonus, then they may decide to let you keep one. Your example of your friend being able to keep their account after opening 3 supports this explanation.

Quote:

I understand per person. But say you buy a used device or borrow a laptop or lend yours to a friend are you supposed to always mention if your gambling at anyone of 26 or so different casinos then tell me now.

I dunno man. I've never had a friend who wanted to gamble using my phone or computer, nor have I ever wanted to use theirs to do so. I'd imagine that being a very infrequent thing. If you are living with a few other people who want to gamble at the same casinos my advice to you is to always let the casino know and get permission before you deposit any money, and most importantly never claim a bonus.

Quote:

200x. That's completely unfair and unheard-of They match $1000.00 and you need $1000.00 your own cash and you need wager $200,000.00. You will never win with these auto forced upon bonus amounts.

Agreed, no-one should be claiming a bonus with 200x wagering. This group typically has bonuses that allow you to play any game with different weightings depending on the game. So it may be 40x for slots and 200x for roulette for example. If it is 200x for slots then it is an outright rip off.

Quote:

Only promotions specifically advertised on this Casino's website will be honoured by the Luxury Casino.

You interpretation of this is not right. It is a clause to protect themselves from people demanding bonuses they saw on another website that may be out of date or never existed in the first place. Imagine a player saying "I clicked a link on XYZ website where it said that I would get a 500% bonus with 10x wagering, why aren't you giving me it?"

Quote:

I don't understand how on Casinomeister Luxury Casino is rated 2.9 out of 10 And on CasinoGuru they're rated highly 8.9 out of 10. I believe that there's something fishy going on Like a partnership or maybe they own you. A place that has over 25+ something casinos, Has to have something like that by now.

I just looked them up on Casinomeister and Luxury Casino is rated 7.1, not 2.9. That aside, pretty much all casino review sites are affiliate sites that earn money from casinos for referring players, this one included. Most won't tell you the truth about a casino, instead they will tell you that they are all wonderful in order to maximise their chance of earning a commission. Casinomeister is one of the good ones though. I don't know anything about CasinoGuru, certainly not enough to comment either way.

It isn't clear to me why exactly they didn't pay you, but I assume it must have been the multiple accounts rule. If you have been through the KGC complaints process already and they have ruled against you there isn't much you're going to be able to do as the KGC are generally regarded as a good and fair regulator.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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usbarbadosslim93
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29 September 2022 - 5:57pm
#2
Quote:

The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash.

200x for a bonus! That's insane. Some of these terms seem legit, but there are enough with strange wording to make me think this casino kinda sucks. Sorry to hear about your issues.

zaLambino
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8 October 2022 - 11:47am
#3

Sounds like the same old old same terms that 95% of online casinos have these days , the 200x wagering is beyond ridiculous and I don't think anyone who plays online regularly would take up an offer like this anyway , the terms of most online casinos are tricky to interpret and often vague enough to cover the casino completely but easily mislead or in some cases basically out right scam the player , I got sick of this and I'm guessing you are too my suggestion is play at crypto casinos where instant withdrawals are available without kyc , in my 10 years of playing online I have had hardly any issues with casinos like this where I have had more issues and weeks of headaches with so called fair licensed casinos , that's my experience anyway

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