fiWinterberry
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Joined: 8 Jan 2022
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9 January 2022 - 4:33pm

SlotV issue - solved

4 replies • Last post

Hello folks!

I have an important story for you what happened to me when I played SlotV casino.

I registered at SlotV Casino on December 10, 2021. I have never played at this casino earlier. After registration I made one EUR 150 deposit and I was glad I got 100% welcome bonus. I played Winterberries and Jungle Spirit slots for a stake of EUR 5. Both of those games were allowed to play in bonus money at that time. I was lucky and won a lot, and after wagering the bonus my balance was EUR 7002,8. After that they asked me to send a digital photo of my ID and proof of address which I did sent them. I also did 6x1000, 500 and 502,8 withdrawal requests, as the maximum withdrawal amount was EUR 1000.

After that I asked several times their live chat why it takes so long to pay money. They said "Your account is under random security checking". I read their bonus rules and I knew I did not break any of their rules. Anyway, after that, on December 20 they paid me EUR 1000 and on December 21 they paid me another EUR 1000. Here is all they have paid to me.

December 28 they sent me an e-mail that they have closed my account. They sent me also another email where they said: "The welcome offer can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found."

I am sure I have not broken those rules. My apartment is a big block of flat where I have lived many years, and I know for sure no one has played at SlotV in this apartment before. I played on my own computer and used my own internet connection (I share it from my mobile phone). No one has played using those either. And as I said before, I have never played at SlotV before December 10, 2021. I think they've come up with accusations so they don't have to pay me the rest of the money. So basically they are trying to steal EUR 5002,8 of my winnings.

On January 2, I sent them an email and required to clarification of closing my account and asked them to show me any evidence of accusations they made me. They didn't send me anything.

Seriously, everybody knows that if I had really broken the bonus terms, they wouldn't have paid me any of my winnings but they paid me EUR 2000.

You can see screenshots from email they sent and screenshots from withdrawal requests only EUR 2000 paid.

Honestly, please make yourself a favour and never ever play at SlotV casino. You can never be sure getting your money if you win a big win.

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maRooster
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Location: Morocco
Joined: 28 Feb 2018
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10 January 2022 - 9:12am
#1

Sorry Winterberry for the problem you encountered with this casino. sometimes you come across an online casino that seems completely honest but refuses to pay the money you win. I have been playing online casinos for over 10 years and have encountered this kind of problem before. I had the same problem as you with Quatro Casino, I got my money back after making a complaint against the casino to Ecogra.

lvblck
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10 January 2022 - 7:46pm
#2

Yeah it's true that if you had broken bonus terms, they wouldn't have paid you the 2000 winnings. I would keep trying to get more information and if they still don't pay, file a formal complaint. But one thing I recommend doing is being professional (while it's very frustrating, try to stay calm and don't use any harsh language with them) and be patient while trying to get the rest of your winnings. Best of luck to you!

fiWinterberry
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Joined: 8 Jan 2022
Posts: 2
Thanks received: 1
16 January 2022 - 2:22pm
#3

UPDATE:

SlotV asked me to do a video verification and I did it 13.1.2022. I passed it and they opened my account again. I can now make a withdrawals again. I have to make one 1k withdawal at a time otherwise I should pay 2% fee. I think this issue is solved now. I no longer have any bad thing to say about SlotV. I will delete this thread once all money has been paid (is it possible?).

I think this whole thing was because I shared an internet connection on my mobile phone and the IP address changed during gaming as I restarted my mobile phone. So they thought two different people were playing.

Thank you everyone who helped me!

CL-Ed

lvblck
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Location: The North
Joined: 6 Apr 2016
Posts: 3507
Thanks given: 260
Thanks received: 1003
16 January 2022 - 4:24pm
#4

Those are great news, very happy to hear that! Enjoy your winnings Winerberry and hope for smooth withdrawals 🙂

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