ieadrianooo231
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Location: Dublin, Ireland
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22 July 2021 - 6:06pm

Warning!! Be Very Wary of BetSofa Casino Birthday Bonus

5 replies • Last post

Hi All,
I just turned 25,
I got a birthday bonus from BetSofa ( A Newly launched casino )
I received just under 14$ as my gift and was told by support i would have a maximum cash out of 73$ after beating the wager.
I completed the wager in a quick session playing Starburst. didnt break any terms, gave verification which was fine.
But then my funds were dropped.

After Wagering i had 50$ to withdraw.
I received an email this morning informing me that the max cap was 20$ even though i was told by the team that it was 73$ Cap win.
I downloaded all chat logs.
All i got from the casino was an apology. They did not give the funds back. they simply referred to there terms and conditions on support when i contacting about this. I then advised the agent to look back at there chat log to see what misinformation i was previously given.
I then got asked if i had a copy of the chat. i thankfully saved it and sent it back, and i was told to wait for an email for resolving as the agent provided false information about how much i can win with the bonus,
and then they emailed me back saying the following:

Thank you for your patience. Please consider that the Birthday Bonus requires no deposit, it's our way to make your day better.

And they did not give any of the funds back bar the 20CAD so take caution because these agents are aware of the terms but are choosing to give out false information.

I Have never experienced such a poorly put together customer service, if different agents have different answers to the same question.
So please be wary.

If this changes i will update but for now i will not be depositing into BetSofa after this experience i've had with there team

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
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23 July 2021 - 1:22am
#1

It isn't exactly reassuring to see a casino willing to risk their reputation over $50.

As an aside, I've seen some stupid casino names before but BetSofa is right up there with the worst. Can you imagine the meeting they had when deciding to choose a name?

... Hey man how about BetChair? Nah BetFridge sounds better. No way, BetTable. How about BetStool? Erm... I know ... BetSofa. Holy furniture names Batman, you're a genius!

adrianooo231

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

caYuliia
NewbieNewbie
Joined: 26 Jul 2021
Posts: 1
26 July 2021 - 7:02pm
#2
CL-Ed wrote:

It isn't exactly reassuring to see a casino willing to risk their reputation over $50.

As an aside, I've seen some stupid casino names before but BetSofa is right up there with the worst. Can you imagine the meeting they had when deciding to choose a name?

... Hey man how about BetChair? Nah BetFridge sounds better. No way, BetTable. How about BetStool? Erm... I know ... BetSofa. Holy furniture names Batman, you're a genius!

Lol . I thought it refers to BETTING from the SOFA .

ieadrianooo231
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Location: Dublin, Ireland
Joined: 17 Mar 2020
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26 July 2021 - 7:06pm
#3
Yuliia wrote:

Lol . I thought it refers to BETTING from the SOFA .

I must inform the forum that the newbie posting is a member of the BetSofa Customer support.

I would like to say that after a few back and forth emails I have been given the funds that were taken away and the situation has been resolved and I am now awaiting my withdrawal 🙂

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
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Thanks given: 5847
Thanks received: 5016
26 July 2021 - 11:54pm
#4

Yeah.. they tried signing up under another account as well, pretending to be a player posting a new thread about how wonderful BetSofa is. These type of guys always think they are way smarter than they actually are, but in reality they are dumb enough to name a casino BetSofa!

Glad you got it sorted in the end. It looks like posting about it here definitely worked! 😉

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ieadrianooo231
Silver PlayerSilver Player
adrianooo231's picture
Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 402
Thanks given: 60
Thanks received: 174
27 July 2021 - 2:37pm
#5

I do its very poor PR for a casino to hop onto a forum where we all know how casinos are supposed to run and service players. We all know of the countless rogue sites and Predatory terms etc from our own experience with dodgy sites. The casino did give me my withdrawals same day. so i don't think they are dodgy i think they need a better PR team. they couldn't even fathom how live stream gaming worked, no affiliate manager was in touch when i asked so i think they need a push in the right direction to because a somewhat reputable site for all

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