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If you have been waiting 12 months that is far too long and you need to involve a 3rd party. Look at the complaints procedure in their T&Cs. As they are UKGC licensed they have to answer to an ADR. i.e:
So if I were you I would contact IBAS. That said, they put that weasel word statement in there that I highlighted in bold which they no doubt use to try to delay. Also I don't know if it is intentional or not, but their link to IBAS is broken because they have put a . instead of a - in the URL (I fixed it in the quote).
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Best of luck to you in helping to get this resolved. Here's hoping!
I have never heard of this casino before, that certainly seems like an odd name for a casino. Can't say I have experience with them so I'm joining slim with good luck wishes.
Why is is that most Playtech casinos are basically rouge these days well rather in the last Say 4 years the majority of them are terrible and have the worst reputation for scamming players , I can only count about 3 pure playtech casinos that are trusted like bet365 for example is a trustworthy one but the majority of the casinos playtech has as clients are worse than terrible hell , RTG casinos are more trusted now a days , why doesn't Playtech fine these operators they not doing the playtech brand any justice with this kind of business practice
Thanks for the information Ed I am going to follow up with this as they have had long enough to get the simple withdrawal completed.