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adrianooo231's picture
Location: Dublin, Ireland
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26 March 2021 - 10:10pm

Players be Very Cautious! -

5 replies • Last post

Hi all,

I am writing this post in reards to a site i played, wageredm deposited, verified and never received my payout.
This has been ongoing for over 14 months, the site is continuously online accepting payments, using only custom slot games, extremelly impossible t work with the customer support staff, you are constantly in a queue of 46 people or so ,,
I made a small deposit and wagered my bonus and had my max withdrawal of 100GBP.
I was happy to accept that amount as i was wary of the site from the get go and have been investigating personally for long time.

I have sent over 15 messages and about 20 attempts to contact live chat, and 3 phone call attempts.
I went through the full process succesfully. Verified account, Phone, card etc, all good all done.

For over 14 months i have been waiting to see if it would ever get to my bank as the bank transfer was set and the casino never sent a penny.
I have been a player for a number of years online, this company is based with In Touch Games Limited licensed and regulated in Great Britain by the Gambling Commission.

Anyone else have any interaction with this site?

CL-Ed's picture
Location: Sydney
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29 March 2021 - 2:08am

If you have been waiting 12 months that is far too long and you need to involve a 3rd party. Look at the complaints procedure in their T&Cs. As they are UKGC licensed they have to answer to an ADR. i.e:


If your issue is not resolved to your satisfaction by the use of our Complaints Procedure, you may refer the matter to an independent adjudicator. In Touch Games Ltd is registered with the Independent Betting Adjudication Service (IBAS) whose contact details are 020 7347 5883 or Note that IBAS will not consider complaints until our internal procedure has been completed

In addition, there is a secondary process that you may wish to follow if you are not satisfied with a resolution achieved by following our Complaints Procedure. This is called the Online Dispute Resolution (ODR) Platform. The ODR Platform is a European initiative which aims to aid the resolution of disputes between consumers and businesses. The Platform will allow consumers to file complaints and will then work with both parties to facilitate a resolution via an alternative dispute resolution service. Click here to visit their website.

So if I were you I would contact IBAS. That said, they put that weasel word statement in there that I highlighted in bold which they no doubt use to try to delay. Also I don't know if it is intentional or not, but their link to IBAS is broken because they have put a . instead of a - in the URL (I fixed it in the quote).

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barbadosslim93's picture
Location: Michigan
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31 March 2021 - 6:57pm

Best of luck to you in helping to get this resolved. Here's hoping!

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2 April 2021 - 11:04pm

I have never heard of this casino before, that certainly seems like an odd name for a casino. Can't say I have experience with them so I'm joining slim with good luck wishes.

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Lambino's picture
Location: SA
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4 April 2021 - 1:07pm

Why is is that most Playtech casinos are basically rouge these days well rather in the last Say 4 years the majority of them are terrible and have the worst reputation for scamming players , I can only count about 3 pure playtech casinos that are trusted like bet365 for example is a trustworthy one but the majority of the casinos playtech has as clients are worse than terrible hell , RTG casinos are more trusted now a days , why doesn't Playtech fine these operators they not doing the playtech brand any justice with this kind of business practice

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adrianooo231's picture
Location: Dublin, Ireland
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4 May 2021 - 9:32pm

Thanks for the information Ed I am going to follow up with this as they have had long enough to get the simple withdrawal completed.