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Hi I'm pretty new here from Georgia USA and come to get informed , learn and enjoy others gamers experience hope some one can help me to understand why Vegas casino online took the rest of my balance from winnings and change a payout from 1000 to 443$ if I did a deposit of 25$ they put a bonus of 65$ so total 85 $ , on 1/18 hit a winning of 5000 and tried to cash out 4,500$ , it was taking to long to process that so ...I know is my weakness no been patient and cancel 3,500 $ played and of course loss it 🤦♀️, today receive a notice from them , my payout of 1000 was declined and put a 443$ payout request on my behalf and took the rest from 1000$ , they said was based on bonus rules that I used (max cash out 500$) so please someone explain why if I did used more wagering from winning than cash out ? is this how casinos ruled games this days? is this fair play ? I m very disappointed 😩
Vegas Casino Online < click the link and you can read our review.
In short, they have been around a very long time and are an honest operation. However they have had a lot of troubles with payment processors and slow payments over recent years so we've cautioned against playing there.
Bonuses always have all sorts of terms and conditions attached. You should always make sure you read and understand them before claiming. If you can't be bothered to or don't want to read the T&Cs then our advice is to not claim them.
It is very likely that they have a max cashout policy especially as a $65 bonus on a $25 deposit is relatively high percentage. That doesn't add up to $85 as you stated though so one of those 3 numbers must be wrong, but the point stands.
There are many other common bonus rules at RTG casinos (of which VCO is one) such as maximum wager sizes and restricted game lists. Once again always read the rules before claiming the bonus.
2 smax, Amat77
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Agree here with Ed, I have played there a long time ago and didn't have any issues. I would assume that you broke some bonus terms as there's many games/bets you simply can't place with a bonus.
Well they said the bonus had a 500$ A cash out limit so I accept that did not read that part before used it 🤦♀️
I know it is unfortunate but this can be a good lesson to always read terms, especially when claiming bonuses, since many casinos have many limitations for games, max bets and so on.
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