uskj731
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16 June 2020 - 3:55pm

Visionary iGaming Live dealer issues

6 replies • Last post

I played online at Intertops and Betonline and I won some money and then they started to collude against me. They "messed up the cards" quite a few times. These casino places are not trustworthy! Think before you play there!

auCL-Ed
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17 June 2020 - 7:07am
#1

To save us having to find whatever you're referring to, could you share the timestamps from the video for when you think you were cheated?

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uskj731
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17 June 2020 - 12:06pm
#2

At the 52 second the person has one card face down, it's suppose to be facing up. I had a 20. They are attempting to cancel the hands so I lose. But they continued because they saw they would've gotten a 20 too for a tie.

At 3:40 she is smiling, rolling her eyes and giggling as she is attempting to cancel the hand by showing the card to the camera but the game continued because that card would've been seen anyway. At 4:13 she does it again, tried to show the card to the camera to show the card to attempt to cancel the hand but it would've been seen anyway so the game continued. They are CHEATS! They "messed up" a couple more times too.

CL-Ed

uskj731
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17 June 2020 - 12:23pm
#3

Here is a new shorter video to sum it up.

(updated original post)

auCL-Ed
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18 June 2020 - 12:17am
#4

There is no sound with the video, right? Just making sure its not just me.

Ok so first issue with the male dealer. Correct me if I'm wrong here but the way I see it is that he has screwed up by dealing his upcard face down, then dealing that last card face up to first base instead of face down as a hole card to himself. Agreed?

If he had have dealt it correctly he would have had a 20 because the game is showing that his first card (which should be face up) is a 10 of spades and the card he wrongly deals to first base is a 10 of hearts. You're holding a 20 so I have to assume that you would have stood. So it makes no difference to you in terms of payout if they discard the hand or play it, because either way you're not going to win or lose. It would be better for you to play it for the purposes of calculating comp points and/or bonus wagering if you had one.

It looks more likely to be incompetence than cheating to me. The player who should feel aggrieved is the one on 2nd base standing on 19. If they did that and it was me I'd want them to cancel the hand because I now know I'm going to lose and if not, at least allow me to hit for a shot at pushing (with an ace) or winning (a two).

Now the female dealer. It looks like she is so certain that you're going to split 8s that she just wants to get going and has flashed the 8 in her hand to you a couple of times. It's amateurish but this is a great thing for you. She's likely to lose her job for doing that if her bosses find out as she is revealing information that you can use to gain an advantage.

Looking at the other hands on the table, all are 18s and 19s and you're looking at splitting 8s. Here is the expected value (EV) for the player for each hand that I got by using a calculator at the Wizard of Odds using the default rules there. That may not match exactly to your game but it won't make a significant difference to these numbers.

19 (stand @ $125): +0.067854
18 (stand @ $30): -0.175488
18 (stand @ $300): -0.175488
19 (stand @ $200): +0.067854
8s (split @ $100 each): -0.477139

So there is a very minor advantage for the players on 19, a significant disadvantage for the players on 18, and a huge disadvantage for you with a pair of 8s. I think that makes it pretty clear that there is no way that the house would want to cancel that hand because they are a favourite to come out ahead. If they are showing cards like that a lot you could gain enough of an advantage to come out ahead consistently, so I'm not sure why you are upset about it. Professional hole-carders spend hours and hours working land casinos trying to find dealers as loose as that.

It certainly looks a bit amateur hour though. These don't look to be very experienced or well trained dealers. VIG are nowhere near as good as Evolution Gaming or NetEnt live tables. As always if you're not confident in the dealers or the game, stop playing. It's not worth the aggravation.

coolsongss

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usbarbadosslim93
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18 June 2020 - 2:02pm
#5

I agree with Ed. These Latin American dealers are not pros and prone to mistakes. I've told a story multiple times that I swear I heard a toilet flush while playing blackjack at Legends. I don't think they're intentionally trying to screw you over, though.

krcoolsongss
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7 August 2020 - 5:05pm
#6

Visionary iGaming software has been operating for some years. And you know, many softwares improves and develop games, designs etc, over time, right?

But, the Visionary iGaming didn't change anything at all for the last 4~5 years. Nothing.

Very lazy.

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