usReckless Bets
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18 May 2020 - 4:54pm

Vegas Crest: Potentially Confusing Bonus Term

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I started playing at Vegas Crest since they offer an interesting mix of games typically not found at other US-friendly sites, but I came across a potentially confusing bonus term that I think should be more prominent.

Their terms mention that with an active bonus, the max bet is either $5 or 10% of the bonus amount, whichever is lower.

I asked support about what the max bet was with a bonus and they simply said $5 until I started referencing the terms page, questioning the 10%. That means if you deposit $45 with a 100% match bonus, your max bet would be $4.50, not $5.

I told support that's a little confusing and if a lot of players miss that and end up voiding their wins, to which they surprisingly said yes.

After making a deposit there's a confirmation screen showing what bonus amount you got. I made a suggestion that it would be trivial to add a warning to that screen stating what the max bet is (whether $5 or less depending on the bonus and deposit), but I highly doubt said suggestion will be implemented since it's in the casino's interest to let players break the terms too avoid payment.

Just a general heads up that maybe should be mentioned on the casino review page.

usbarbadosslim93
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18 May 2020 - 5:15pm
#1

Thanks for the heads up. Yeah, I agree that putting that bet amount would be awesome, but sadly also agree that they likely won't as it doesn't benefit them.

I've seen that in a few places recently when redeeming bonuses, but not at most places. 😢

auCL-Ed
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19 May 2020 - 7:40am
#2

I agree that a warning message would be nice, better than nothing at least. But really that would still be a cop-out. There is no valid excuse for not programming the limits into the casino itself.

Reckless Bets wrote:

I highly doubt said suggestion will be implemented since it's in the casino's interest to let players break the terms too avoid payment.

Bingo.

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