auKgoods
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2 May 2020 - 4:28am

Ignition jackpot - won $170k and account locked

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Hi,

I won over $170,000 on ignition this morning - 777 slot jackpot.

My account has now been disabled and I am very worried I am going to lose my funds.

I have been playing for weeks - losing and depositing - and never had any issues with my account.

Now I have won a jackpot and made a withdrawal request - my account is doable and I cannot get any explanation except I'll be contacted with 48 hours to discuss.

Anyone ever heard of this happening? Do you think I will lose my winnings?

Matthew

auKgoods
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2 May 2020 - 6:27am
#1

Note - $170k is Aussie dollars. It's the $102,056 from ignition listed on recent jackpots page

usButtBongoFiesta
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2 May 2020 - 11:12am
#2

Usually they will lock your account if they think you're abusing bonus's or have multiple accounts. Also when you hit the jackpot how much were you betting?

auKgoods
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2 May 2020 - 11:52am
#3

Betting $100 a spin. Had lost plenty prior to this. No multiple accounts and bonuses only as they unlocked them - generally pretty small.

Have had to submit copious amounts of id just to deposit given crypto preference.

Really feels like money lost is real but money won is not...

usReckless Bets
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2 May 2020 - 6:28pm
#4

Show us a screenshot of the win!

usButtBongoFiesta
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2 May 2020 - 7:35pm
#5

Also if you need help with Bovada I recommend posting in here too. There are always moderators who can help with whatever issue you have. Also posting the screenshot helps as well.

https://community.bovada.lv/c/casino

auKgoods
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2 May 2020 - 7:53pm
#6

Thanks, that link doesn't appear to work.

auKgoods
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2 May 2020 - 8:32pm
#7

There is no dispute over whether I won the jackpot. It was credited to my account and I continued to play for about another hour before I was locked out.

In that time I also requested one withdrawal for the maximum $9,500AUD

auMatthew
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3 May 2020 - 11:35am
#8

Please keep us posted! Best of luck in resolving this issue.

auKgoods
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3 May 2020 - 11:54am
#9

Thanks so much for the reply Matthew. Will definitely keep you posted once I hear anything!

usbarbadosslim93
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3 May 2020 - 11:23pm
#10

Oh lord that's a load of money. Please let us know how it plays out and what management has to say.

auKgoods
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3 May 2020 - 11:36pm
#11

Thanks for the reply. I still haven't heard anything. I will definitely update once I do.

auMatthew
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3 May 2020 - 11:57pm
#12

It might be worth giving them a call and asking for the issue to be escalated - $170K is too much money to be dealing with Ignition's generic customer support.

I have managed to contact Ignition by phone once before (with some patience) and eventually my query was escalated to someone who was extremely helpful. It took a couple of hours but if you're persistent you can get results.

auKgoods
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4 May 2020 - 12:08am
#13

Thanks for the advice Matthew. I have tried to call but the number is disconnected. Do you have a current phone number?

auMatthew
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4 May 2020 - 12:15am
#14

Likewise, I had difficulty contacting Ignition directly.

I recommend calling Bovada and asking to be connected to Ignition customer support (these brands are closely linked). If the staff doesn't know what Ignition is then hang up and call again until you connect to someone who does.

This worked for me about a year ago.

auKgoods
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4 May 2020 - 12:26am
#15

Okay, thank you. I will try that.

auKgoods
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4 May 2020 - 3:42am
#16

It seems that Bovada no longer has a phone number either.

I have just had 3rd online chat with them in 3 days and still no response except that I have to speak to someone. They will not give me a phone number though.

ussportsstar19931992
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4 May 2020 - 9:01pm
#17

I have had a similar thing happen lately with Bovada, although not to that scale. I won $6700 and then requested for a withdrawal. Shut down my account after weeks of back and forth. Said Bonus Abuse although bonus had nothing to do with a dime of the funds.

I'm not familiar with Ignition they must be connected in some way. What is the best thing to do with stuff like this? Feels like they will take your money all day but the second you win you have to jump through hoops!

auKgoods
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4 May 2020 - 10:22pm
#18

That's not good to hear. I believe ignition and bovada are brands of the same company. I was always under the impression they were the most reputable for players in America and Australia. If this is common after winning then it's obviously a worry.

I don't understand what bonus abuse is, but have seen it mentioned a few times on the forums. Given ignition releases the bonus as you play I don't see how a player could abuse them?

Keep us posted on the outcome of your case. You can post at LCB too. They have moderators who contact the casino directly for you. I have not had an outcome from them yet but am hopeful.

auMatthew
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4 May 2020 - 10:38pm
#19
sportsstar19931992 wrote:

I'm not familiar with Ignition they must be connected in some way.

My understanding is that Ignition is effectively a "reskin" of Bovada, so they operate on very similar foundations. They're owned by the same company but Bovada is the bigger casino with a predominantly US audience.

ussportsstar19931992
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4 May 2020 - 10:40pm
#20
Matthew wrote:

My understanding is that Ignition is effectively a "reskin" of Bovada, so they operate on very similar foundations. They're owned by the same company but Bovada is the bigger casino with a predominantly US audience.

That makes sense. Well sounds like they are certainly operating under the same "principles"

ussportsstar19931992
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4 May 2020 - 11:07pm
#21

Anyone have any luck with Bovada's dispute resolution department? Is it any better than their terrible live chat option they have. Anyone actually get something accomplished thru them?

auCL-Ed
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5 May 2020 - 1:13am
#22

Hi Kgoods, a couple of things:

Bovada and Ignition are definitely owned by the same operator and they share support etc.

They go through a pretty thorough audit process when people win a big jackpot. They do pay after it all checks out ok. We had a member here post about winning over 100k there a while back and they paid without issue. As you can see in that post, it took them 8 days to approve payment.

It sounds like they have not told you that they are not going to pay out, but your account is locked pending approval? If the latter, be patient and polite and answer any questions they may have.

Kgoods wrote:

I don't understand what bonus abuse is, but have seen it mentioned a few times on the forums. Given ignition releases the bonus as you play I don't see how a player could abuse them?

Bonus abuse is a pretty loose term that casinos like to use to give a bit of leeway to identify or categorise advantage players. It is possible to get a mathematical advantage over the casino (as opposed to the casino normally having an advantage) depending on the bonus terms and how you play, and casinos don't like it.

There are loads of different reasons a casino could cite bonus abuse, but the common ones include betting the absolute maximum after claiming a bonus then reducing bets after a big win, or turtle betting small amounts to minimise variance on low house edge games like blackjack. To prevent this, casinos usually have bet size rules and game restrictions while playing a bonus.

I'm worried that you said you bet $100 a spin for the win. If you did that after building up a sizeable balance via smaller bets then you should be ok. But if for example you've claimed a bonus coupon and deposited say $100 for another $100 bonus, then always bet the maximum and busted and reclaimed the same coupon over and over until you hit the big win then you're going to look suspect to them, whether that was your intention or not.

Which bonus did you claim there? I'm pretty sure they have a bitcoin bonus for your first deposit and then another one for every deposit after that. Do you have the rules of the bonus you claimed, and did you only claim it one time?

Let me know here, or if you prefer via private message (click my picture and Send PM in the drop down) and I'll let you know the best way to proceed.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auKgoods
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5 May 2020 - 1:50am
#23

Hi CL,

Thank you for such a lengthy reply. I hope that is the only reason for the delay.

That's correct, I have not been told I will not be paid. My account has just been disabled and I can't get an explanation.

I wasn't doing any of that stuff so I am sure it will be fine. Bet sizes were generally driven by how much I had in the account - should be obvious if audited!

Apart from the initial deposit bonus, I only claimed them ongoing when they were offered - which were only for bitcoin deposits. My preferred deposit method was visa/mc so I don't think this would be an issue either. I only used bitcoin when the visa/mc would not work.

Thanks again for such an extensive reply. Hopefully I will hear from them soon 🤞🏻

CL-Ed

usReckless Bets
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5 May 2020 - 2:11am
#24

I haven't checked Ignition, but Bovada and Slots.lv both have max bet rules of 20% your deposit when playing with bonuses. Were you playing with a bonus during the deposit that led to the win?

I think everyone can agree that regardless of the reason, the casino should make ample notification of why the account is locked out. That group has 6-figure jackpots won weekly so they should have their process together a bit better I'd hope.

auCL-Ed
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5 May 2020 - 2:16am
#25
Reckless Bets wrote:

I haven't checked Ignition, but Bovada and Slots.lv both have max bet rules of 20% your deposit when playing with bonuses.

That is a worry if true. I did check their website T&Cs this morning along with promos page and can't find any such limit at Ignition on those pages at least.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auKgoods
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5 May 2020 - 2:23am
#26

I'm fairly certain I wasn't playing with a bonus. I had no idea there were rules around playing with bonus funds. Once they were available, you could claim them. If there was a limit on bet size, shouldn't they just not allow anything over that as an option? Like they do when you don't have enough funds.

Regardless, the last couple of times I tried to buy bitcoin the requests were rejected by my bank so I would have been playing with visa or mc deposit.

usReckless Bets
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5 May 2020 - 2:50am
#27

It's on Ignition too. Clause 5 here: https://www.ignitioncasino.eu/bonus-terms-and-conditions

So if you were playing with a deposit bonus (regardless of your deposit method -- Bitcoin, credit card, whatever), you would have been violating that rule unless you had deposited over 500. But if you weren't using a bonus no limit should exist.

I want to say these max bet rules seem like fairly new additions to me. I don't think the group had hard limits before recently.

auKgoods
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5 May 2020 - 3:05am
#28

It is another poster who had been disabled because of bonus issues. I am not sure what he was betting - sportsstar?

I still don't see how they could let you bet an amount that is against their own rule.

usReckless Bets
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5 May 2020 - 3:14am
#29

Yep, it's probably the most commonly violated rule casinos impose on bonuses. On some casinos (like ones running a single providers games like RTG) programming a hard max bet rule should be trivial. On sites like Bovada and Ignition I could see that being much more difficult since they offer games from several different providers.

Nevertheless, the single most important thing any player can do is fully and wholly read the casino's general terms and bonus terms, as they are never in favor of the player and will be used to void winnings when given the chance.

As for if this is the reason they locked your account, it depends completely on whether you were using a bonus in conjunction with your deposit. One more reason to avoid bonuses and ridiculous playthroughs altogether.

auKgoods
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5 May 2020 - 4:03am
#30

I obviously can't check my account, but I would say there is zero chance I was using a bonus. I had been claiming bonuses when I ran out of funds and would play those funds before depositing again.

I deposited with visa that morning and MasterCard the day before. Neither of these deposits would have generated a bonus.

Ki'aha Long

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