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Hi not sure what else to do so I am posting here. I was playing the slot rise of posiden last week on Bovada. It gave me a bonus round and didn't go into it. I clicked spin again thinking it would pop into it and it didn't. I continued to play and it showed I won free spins again and did not go into the free spins.
I contacted chat support and was told this was a known issue and my free spins would be credited once the issue was fixed with no eta.
I tried the next morning and the game automatically went into the free spins. It went thru free spins and on the 7th spin remaining it froze. I contacted support and was told to reset my cache and phone. I have done this and it is still stuck. Chat told me there was nothing they can do and told me to email support.
I have emailed support and been told the exact same thing and that there is nothing they can do for me
This is the primary game I play on Bovada and I am a daily player and very upset that I can't play and on top of that lost a potential win.
I do not understand why they can not reset the game and credit my account or reset it so the spins will play out. It has been almost a week with no resolution.
Has anyone else had this happen or know of a way I can get the bonus game unstuck?
What happens if you go back into the game now? If the free spins were never completed, it may put you straight back in there again.
Short of that there isn't anything you can do because it is some kind of bug on their system. Given that they acknowledged the problem they should be compensating you.
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When I go back into the game it automatically takes me back into the free spins and says I have 7 free spins remaining and then goes to spin and just does an endless spin and eventually says there is an error..
I can post a screen shot.
I asked them to credit my account and they will not.
It's upsetting because I feel like the bonus could have paid a decent amount but this is the only game I play and now I can't play so if they aren't willing to pay me my winnings then I would expect them to at least contact the developer and reset the game for me so I can play as usual.
Ah ok. At least the game knows you have an uncompleted free spins round and it hasn't been lost.
Have you tried using a different web browser or trying on PC instead of phone (or vice versa)?
If none of that works I think you're just going to have to wait until they fix whatever the problem is.
Well I can't really speak about RTG games, as for other game providers (Netent, Play'n Go etc) they have the ability to look into the game round and see why it's stuck and fix it. But I'm not sure if RTG works the same way unfortunately.
They said they need an exact time to be able to do that. I have a screen shot of when I went into the chat to let them know and they said they can't find it at that time. I asked them to pull the times around that and they won't. I would think they can pull the chat time and see what time the game went into bonus before I went into the chat to report the problem.
I think it's ridiculous they expect me to know the exact time I hit the spin button and went into the bonus round.
I'm just really upset about this. I spend thousands at that casino a month and they clearly don't care to fix the problem or help me so it is what it is. Since I'm forced not to play that game I guess I'll save money at least lol
This whole thing makes me nervous about playing in general at online casinos now. I have had bonuses freeze up before and you just jump back into the game. I was betting a very minimal amount but sometimes I bet 20 plus dollars. If that happened on a higher bet I could have been out thousands in potential bonus winnings.
Anyway sorry for all the complaining. Just want other people to have a heads up in case this happens to them bc in this case the casino will not help and it's very disheartening.
I'll continue to check the game and if it unfreezes ever or they credit my account and reset the game I'll update this post.
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