usEyeezy
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27 February 2020 - 2:00pm

Bovada is trying to scam me for 10K+ please help!!!

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So my sisters boyfriend convinces me to use this sketchy website, and I should have known something was off from the jump; after successfully hitting my first parlay for a couple hundred dollars I played slots and blackjack and it seemed like they were just letting me win; I started to think this is to good to be true and of course it is. I got my account up to around 11K only to be asked for numerous verification documents; all of which I sent in a timely manner including a video of me holding my ID and repeating the information on it. Bovada said that this was an Identity issue and now that I have verified my identity they emailed me saying I violated terms and services. I have another friend that has no problem with Bovada but I believe that they allow him to keep playing because although he wins large amounts he also gambles 2-4k a week. I'm pretty sure if he ever hits a parlay for 75K+ he is going to run into the same issue as me. I wish I had known Bovada was unregulated before signing up. If there is anyone on this forum that could assist in any way feel free to reach out; I took screenshots of everything from account creation to email correspondence with Bovada.

auCL-Ed
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9 March 2020 - 9:31am
#31

The "opening accounts at our discretion" thing is standard boilerplate clauses that almost every casino or online business uses. I'm not a lawyer so don't know how legally enforceable such a clause is.

The answer to your questions about IP addresses are: it depends.

If your phone is connected to the same wifi while you are at a friend's house or a bar, then you will both appear to have the same IP address to Bovada (or any other website) as you are both sharing the same outgoing connection which has one IP address.

If you use your phone's cellular connection on the other hand then it will have its own unique IP address.

But it may not just be IP related, it could also be location, deposit and game play patterns. For example if you're living close to a bunch of people who all sign up to Bovada at a similar time and all claim the same bonus, deposit the maximum allowed, and play the same games, then that may raise flags. Casinos see that sort of thing as highly likely to be fraud. There are loads of variables.

Did this Robert guy or anyone else from Bovada phone you? They usually do that in cases like this and they ask questions about the deposits and gameplay to try to ascertain whether you really were the one playing. If they have not done so, I'd be asking them to get someone from their security department or risk assessment (whatever they call it) to phone you.

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usAcewins casino
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10 March 2020 - 5:17pm
#32

Most casino sites do not want to tell their ways of fishing out players who would want to cheat the system. There is more to add to what you have said. A lot of people have spoken good about them in this thread.

ussportsstar19931992
GamblerGambler
Joined: 4 May 2020
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4 May 2020 - 9:30pm
#33

I had Bovada get me with "bonus abuse" a few days ago. Confiscated $6600 in my account... anyone have any idea what I should do. They said its a final say that my account is closed. I also started a dispute with some team they recommended. They are criminal man!

guB
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Joined: 24 Aug 2020
Posts: 1
24 August 2020 - 1:55am
#34

I'm sorry, but this is precisely the same EXCUSE i have seen in NUMEROUS complaints I've been reading about all over the web. It doesn't seem like anyone at the company is taking this serious nor is there any explanation why your book is the only one that requires phone number verification for withdrawing money. You should probably consider applying your same misleading tactics to deposits as well unless of course you never intended to refund money. I will never use or recommend your book again. How could you continue to run a book but not have adequate customer service to address SERIOUS concerns! Imagine if every customer had to do a phone verification prior to initiating any deposit... would you still have COVID issues with customer service? If you're so worried about the lag lots of location, than why even offer anyone the ability to deposit... it's like saying we don't check you IDs at the Door for 18+ club , but we check when the club is over and you've had your fun... HOW DOES THAT MODEL MAKE ANY SENSE UNLESS ITS SIMPLY TO DECEIVE. It cannot simply be a coincidence that people are still complaining about this FAKE PHONE TEXT MESSAGE verification. That NEVER GOES through... good riddance!!!

Dissatisfied customer Aug 2020

usReckless Bets
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24 August 2020 - 7:05pm
#35
B wrote:

I'm sorry, but this is precisely the same EXCUSE i have seen in NUMEROUS complaints I've been reading about all over the web. It doesn't seem like anyone at the company is taking this serious nor is there any explanation why your book is the only one that requires phone number verification for withdrawing money. You should probably consider applying your same misleading tactics to deposits as well unless of course you never intended to refund money. I will never use or recommend your book again. How could you continue to run a book but not have adequate customer service to address SERIOUS concerns! Imagine if every customer had to do a phone verification prior to initiating any deposit... would you still have COVID issues with customer service? If you're so worried about the lag lots of location, than why even offer anyone the ability to deposit... it's like saying we don't check you IDs at the Door for 18+ club , but we check when the club is over and you've had your fun... HOW DOES THAT MODEL MAKE ANY SENSE UNLESS ITS SIMPLY TO DECEIVE. It cannot simply be a coincidence that people are still complaining about this FAKE PHONE TEXT MESSAGE verification. That NEVER GOES through... good riddance!!!

Dissatisfied customer Aug 2020

This post is written as if this site is somehow part of Bovada, which it is not. This is an independent Casino discussion/affiliate site. If you have a grievance with Bovada I recommend going to https://community.bovada.lv/ and posting it there to get a response directly from their Customer Support team.

That said, this site IS full of people such as myself who have never had an issue depositing or withdrawing from Bovada and they're generally known as a pretty legitimate site as far as US-facing casinos go.

So what's your beef here? Not getting verification texts? What has the official customer support told you?

CL-Ed

usHiker5878
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27 August 2020 - 1:05pm
#36

Back when Bovada was Bodog, think in 2009, I was playing Caribbean Stud, horrible game as far as odds btw,,, and I was dealt a Royal Flush. Had $2 on ante and $1 on progressive button. Anyway, no lights or sirens went off but my balance went from $85.00 to $142,085. 142K was 100% of the progressive jack pot @ the time.
Called CS and they verified it was legit. Took them almost a year of biweekly checks, coming from different vending companies all over the US, (sketchy) but every check cashed and they paid me all of it. I actually think they over payed me several hundred!
Thats my story, and yes, it changed my life for the better! Long story......

2 CL-Ed, Matthew

usReckless Bets
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27 August 2020 - 9:17pm
#37

That's an awesome story! And consistent from what I've heard of others winning 6-digit jackpots, which proves they wouldn't really need to scam anyone out over comparatively meager 5-digit ones...

Just curious, did you ever have issues cashing the checks? Did you deposit at your bank or a check cashing place? I've always been wary of getting checks in case the bank starts asking questions about their source (since you apparently can't cash them at an ATM but have to in person).

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