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I made a withdrawal this week from Fair Go for $1275. I chose overnight courier for delivery ($43). I got 3 e-mails from them today giving different information. Two of them said they have processed my check for $1275 and the other said they processed a check for $873 because the winnings were converted to US dollars. What? I do not see anything on their site about converting winnings. Also, it will take 4-5 days for the "overnight" courier. I am very disappointed in this casino, and feel mislead. Has anyone else had this experience?
We've had quite a few complaints about them, almost always centred on them denying payouts due to players breaking the max bet size rules after claiming a bonus. They are very strict and inflexible in their application of that rule, even when it was an obvious mistake or by a player who had already won big.
Here are some other relevant threads:
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That said, once a payout is approved their operator is usually quite reliable. Ignoring what the support person said, one reason I could think of for the payment amount being reduced is that you claimed a non-cashable bonus. If so the bonus amount is deducted from your balance when you make a withdrawal.
I agree that it is lame of them to call a payment "overnight" when it takes several days. Wait and see what comes through and let us know.
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DO NOT DEPOSIT. Fair go casino are SCAMMERS. I won $700 which was rejected because I used a coupon while my withdrawal was pending. Whilst withdrawals are pending one cannot deposit real money as a pop up tells you this action is not possible but they allow you to use coupons without no pop ups whatsoever. I will never play here again a dirty sneaky little trick they use to screw us out of our funds, if you win that is, that doesn't happen much at all. STAY AWAY
Also I was told exceptions could be made but not for me.
That is horrible. My opinion of this once well regarded operator gets lower all the time.
Look mate your not the only victim and the similar thing haoppened to me with FAIRGO Casino but worse because they seized all my winnings....refuse to talk reasons ....refuse to negotiate....closed my membership permanently to shut me up! I was withdrawing $7500 out of say around $17000 winnings at that time and WHilst happily awaiting for it.....I opened my account one day and realized all was gone...down to $40!! I confront then and they said they seized all lmy winnings because I overbetted for 17 games with total bets of few hundred dollars all together!! I then read their terms and conditions which specified they have the rights to void only my promotion winnings but not seize all my winiings which was very clear in the T&C! I called the customer service but its a scam because its not operatioonal.....I talked to their live chat and they made me waited very long and cut me off fort the 1st 2 chats. then I talked to one of their supposed senior staff disagree with me but couldnt point out whats the mistake of my interpretation. so he cut me off by saying goodbye before i can respond finally. Although he could not point out my fault all I know is that theres only one objective.....he cannot return me the money or he wasnt going to do it regardless of what I said! He could not point out a reason why he seized all my withdrawalble non protion money instead of just voiding my promotion winnings ! Then the best thing was since he cant reason it with a good enough reason....he said they have closed my account permanently so to cut me off completely! And I must say how rightful the name of the casino its called FAIRGO!!!! Because nobody will be given any fairgo from the start!!
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