uschosendude
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29 October 2019 - 2:08pm

Slotocash removing my $5,000+ in winnings because I accidentally bet over $10 4-5 times on a slot during playthrough

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As the title suggests, my fiance was playing on slotocash recently and got up to $5000 and was ready to cash out. The problem is, during her bonus period, she did not know all of the rules and she bet $12.50 on MAX five spins, until i realized it and told her she cant do that if her playthrough is not met. Fast forward to today and she received an email stating all $5000 of her winnings were voided and she'll just get the original deposit amount put back into the account.

I know she technically broke the rules but come on, the reason for this rule is so that high rollers dont deposit a ton using bonuses and bet like minimum $12.50 (but more like $20-100) per spin during the playthrough.

My main question here is, is there anything i can do to potentially get that money back? I contacted live chat and they said it was not possible but i did not know if filing a complaint/post here would help but at this point ill try anything as i do not feel that she should be screwed out of a $5000 payout due to a few accidental spins.

Thank you for all of your help

devomvom12
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29 October 2019 - 4:51pm
#1

that is really bad luck...and i am sorry to say it but there is nothing you can do.
in germany there is a saying: ignorance does not protect one from punishment.
sad but true in your case...that is one of the most common mistake new players do.

they don't read the terms and conditions & bonus terms and conditions carefully,
then they break the rules and the casino voided their winnings.

if you do one spin over the max bet per spin amount then some casinos are not that strict...
but after 4,5 or 10 spins you can not say it was accidentally anymore

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auCL-Ed
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29 October 2019 - 10:26pm
#2

Hi chosendude. Sorry to hear you're yet another player that has fallen afoul of this rule at this group of casinos. We've tried to intervene on behalf of many players in the same situation without success. They refuse to program the bet limits into their software even though we have asked them to do this several times over the years now, so it is up to you to know about the rules and not break them. They have zero sympathy if you do break them and will refuse to pay.

It is why we placed a prominent warning on all their reviews recently. For example our review of Sloto'Cash. Note the big red warning section titled Warning - strict enforcement of bonus bet limit rules and the conclusion to our review:

Quote:

Sloto'Cash has earned a reputation over many years for being a reliable and stable RTG casino. The support and banking options are good and the casino pays out players reliably, so long as they do not break any of the rules. However we remind players to make sure they read and understand the terms of the bonuses that they claim at this casino. Its operator has also earned a reputation for being utterly inflexible when applying the rules against players for even the most minor and clearly accidental infringements, and for the continued refusal to program these rules into their software to prevent it from happening.

WaroftheGods

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uschosendude
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30 October 2019 - 2:44pm
#3

Thank you guys very much for the responses! At the end of the day at least it wasn't a jackpot or something but damn, that rule seems like its been put in there just for them to hopefully have a backup reason not to pay out. I have received a payout from them before so i'm not saying they make it impossible but it just seems less than optimal.

WaroftheGods

auCL-Ed
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30 October 2019 - 9:59pm
#4

I have the same suspicions really. Programming the limits into the software would save them loads of bad publicity and loss of customers who get caught out accidentally. They claim it is up to their software supplier RTG to do it, which is true, but they have had more than enough time now to have requested the feature and had it implemented.

So the only thing I can conclude that is that they figure they save more money by denying payouts for cases like yours than they would gain by doing it. It is a strange and customer hostile way to run a business and one I can't understand, but I can't think of any other reasonable explanation for why they continue to operate like this. They have more or less ruined what used to be a very good reputation.

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devomvom12
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31 October 2019 - 12:05am
#5

absolutly ...that is pretty sure the reason why they don't try to protect
players by implementing any kind of warning if you try to bet more then it is allowed.
they simply save more money by denying payouts.

caWaroftheGods
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1 November 2019 - 8:45am
#6

I had a similar experience at slotocash about 6 months or so ago. I was givin a loyalty chip via email for my recent deposits. I played their chip, wagered their 1200$ playthrough requirements with the 20$ chip, and then managed to play and win almost 6000$, then requested a withdrawl around 4000$.
They took all of that and denied my request because my most recent deposit wasnt the required amount after a no deposit bonus.
They are the ones that emailed me a loyalty chip for my recent deposits then denied it when I got the better of the casino.
My point is, Slotocash has some of the highest wagering requirements in the industry and more t&c than most other online casinos, plus they add to that list often .
I pleaded with live chat, and supervisors via email, live chat and phone calls and they wouldnt give me anything. Sorry to hear you are having to deal with that type of a blow, but casinos will stick to their t&c damn near every time. It is our job, as players, playing there and accepting bonuses to be aware and understand that casinos t&c before we play.
At the end of the day, you and I wouldnt have gotten ourselves into that situation if we had right. It stings, it's a hard lesson, but one I'm betting you wont ever have to go through again.

CL-Ed

caWaroftheGods
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1 November 2019 - 8:53am
#7

A new rule they dinged me with recently was that I deposited over a cash balance, there was less than .50 cents in my account and I deposited around 25$ or less, requested a much smaller withdrawl and was denied because I deposited on top of a balance. What? Who has ever heard of any kind of rule like this?
Fortunately for myself, the withdrawl wasnt to big and I was very much expecting them to cancel it for one reason or another anyways, even though I was only playing with my own cash balance without any bonus, as well as the funds I deposited onto was fully mine too.

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devomvom12
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1 November 2019 - 10:29am
#8
WaroftheGods wrote:

A new rule they dinged me with recently was that I deposited over a cash balance, there was less than .50 cents in my account and I deposited around 25$ or less, requested a much smaller withdrawl and was denied because I deposited on top of a balance. What? Who has ever heard of any kind of rule like this?
Fortunately for myself, the withdrawl wasnt to big and I was very much expecting them to cancel it for one reason or another anyways, even though I was only playing with my own cash balance without any bonus, as well as the funds I deposited onto was fully mine too.

hahaha wow
i have really read a lot of absurd bonus rules but this one is the best by far....

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1 November 2019 - 3:54pm
#9

Live chat even reminded me of it the one day I was on there, and remember , dont deposit on top of a balance she says lol. I like the casinos with simple, transparent t&c

uschosendude
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1 November 2019 - 4:20pm
#10

Seriously? I thought that rule was only in place if you actively had a pending withdrawal. That is insane, especially since no matter what, when your funds hit below $1, your funds become withdrawal-able on every rtg casino i've ever seen. Sorry to hear that man

usbarbadosslim93 Recently online: 45 sec ago
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3 November 2019 - 6:09pm
#11

Man that sucks. I've done it before and I kick myself for it. As Ed said, they should just program the limits into the casino to keep players from unintentionally betting over. A stand-up joint would do that, but unfortunately, we're not seeing too many of those these days.

auCL-Ed
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4 November 2019 - 1:29am
#12

Geez if they have a "don't deposit on top of a balance" rule then why on earth does the cashier allow you to do it? Ridiculous!

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