usReckless Bets
Bronze PlayerBronze Player
Reckless Bets's picture
Joined: 5 Jul 2016
Posts: 251
Thanks given: 11
Thanks received: 220
16 July 2019 - 10:38pm

Issues with Slotocash Bitcoin Deposits

6 replies • Last post

Has anyone else had issues with Slotocash Bitcoin deposits?

I made a good-sized Bitcoin deposit with them yesterday and waited and waited for it to be credited.

The deposit's exchange rate timer ran out before the deposit reached enough confirmations I guess, but typically you're credited once enough confirmations are completed. That did not, and still has not happened. Their help section says to contact support to credit your account if the transaction gets to 6 confirmations without being credited -- mine is now at 162 confirmations and support is still not helping.

I've provided screenshots of the deposit screen, my transaction, the transaction ID, everything to them, and now they're saying to give them up to 3 full business days to investigate. That's simply ridiculous for an "instant deposit" technology that I can provide ample proof of the transaction being sent and received (it's on every blockchain website in existence).

6 is a reasonable number of confirmations to require before accepting a deposit, even though many other sites credit you before that and would simply hold any withdrawals if you try to withdraw prior to the deposit's confirmation.

What if Bitcoin value drops and when (if?) my deposit is credited and converted, I get less money due to their crappy system? Ugh!

coolsongss

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8780
Thanks given: 4787
Thanks received: 4222
17 July 2019 - 12:22am
#1

Its highly likely that SlotoCash does not run their own Bitcoin node, so your deposits are going through a third party system that then notifies Sloto when the funds come through. The three business days is likely due to having to follow up with the third party. I'll try to get in touch with someone there and ask how it works and why there would be a delay. They are reliable, I'd be shocked if they were trying to rip you off or shortchange you.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usReckless Bets
Bronze PlayerBronze Player
Reckless Bets's picture
Joined: 5 Jul 2016
Posts: 251
Thanks given: 11
Thanks received: 220
17 July 2019 - 12:41am
#2

Yes they've always been reliable and timely in the past which makes this kinda surprising. Thanks for asking for some info!

krcoolsongss
High Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2508
Thanks given: 1769
Thanks received: 1232
17 July 2019 - 8:03am
#3

I haven't yet made Bitcoin deposits in Slotocash and other RTG casinos, but at most the BitCoin deposits were delayed around 30 mins from my experience.

I hope that your issue will be solved quickly, especially when the BTC value is falling or staggering like yesterday and on.

devomvom12
Gold PlayerGold Player
vomvom12's picture
Location: earth
Joined: 28 Jan 2018
Posts: 703
Thanks given: 630
Thanks received: 717
17 July 2019 - 9:18am
#4

i have not much experience with bitcoin deposits...i made around 10 deposits but the
coins are always credited after 3-6 confirmations which took between 30 minutes and an hour.
162 confirmations sound very strange to me

usReckless Bets
Bronze PlayerBronze Player
Reckless Bets's picture
Joined: 5 Jul 2016
Posts: 251
Thanks given: 11
Thanks received: 220
17 July 2019 - 11:04pm
#5

They credited my account today. I never expected they wouldn't given the proof of the deposit and great track record I've had with them, but it's still frustrating to wait 2 days for an instant deposit.

I'm still curious how something like this goes wrong.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8780
Thanks given: 4787
Thanks received: 4222
18 July 2019 - 12:25am
#6

They did reply to me but they asked for specific details about your account, like name and email address which I didn't have./ I responded that it wasn't so much a query about one player, more the process. I'm still waiting to hear back and I'm glad your deposit came through. I guess that at least shows one very good thing about Bitcoin - you have an irrefutable proof that you made payment on the blockchain.

Waiting for multiple confirmations is overly cautious in my opinion, especially for small transactions. It should be a simple matter to prevent withdrawal until the deposit is confirmed sufficient times. If the player tries anything shady and the deposit doesn't come through the account would just be banned and no money would be lost. I have seen casinos that accept Bitcoin deposits without confirmation which makes the transfers instantaneous. I'm pretty sure Oshi and Bitstarz for example. I'm not sure if they only allow it only once you have been playing there a while and they know you are genuine.

coolsongss

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

Post new comment

Have something to say? Agree or disagree? Tell us what you think!

Login using your social network account
Or log in with a Casino Listings account

Login or register to post comments

Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.