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Has anyone noticed that a casino such as Videoslots , one that use to be all about the players ,is beginning to care less and less about them. If there was a problem with a game, or tournament or anything else for that matter, they would do whatever they could to make things right for the player.
That doesnt seem to be the case anymore, and I've noticed that a little bit here and there , but it's starting to become the normal thing to expect almost. I'm reading more and more reviews and stories with disappointment written all over them, I myself have experienced disappointment with the customer support as of late. Nothing out of the ordinary up until 3 -4 months ago, and it's just been going downhill. They are adding some innovative ideas, games tourneys to the mix which is awesome. But they're doing it at the cost of what use to be excellent customer support. I'm seeing new names and faces, and the people that would always throw a player some good will spins to smooth things over, don't seem to be around anymore anymore.
Has anyone else noticed a downside with videoslots or is my expectations for them just too high maybe?
2 coolsongss, Ev_P
Ev_P 
Bronze PlayerIt all started going to hell in a hand-basket when they got hit with this massive fine.
https://www.casinolistings.com/news/2018/11/casumo-and-videoslots-handed...
The slots stopped paying, the complaints and payout disputes started growing and the customer support staff started treating people's complaints as if they were beggars instead of customers.
I've read these growing and ongoing complaints over and over on many gambling forums over the last 8 months since the "big fine" and I for one am glad that I no longer play there because they shut Aussies out.
V/slots used to be my place to go, my favourite casino, but seeing this downward decline I'm glad that I cannot deposit and play there anymore. 👎
WaroftheGods
Lambino 
True PlayerFrom my experience they have always been a bit tight handing out goodwill bonuses with the usual excuse that they give out more than their competitors by means of the races and cashback scheme , I have been playing with them for four years now and in that time I have noticed customer support go down but not by much to be honest but definitely slightly
WaroftheGods
barbadosslim93 Recently online: 9 min ago 
Forum AngelI think a large part of what you're experiencing is the clamping down on the markets where the company operates. I know for sure in the UK they have a ton of rules to follow and have gone so far as to make sure that websites "properly identify" their brand.
With things so strict, they probably aren't doing great bonuses like they used to, and those comp spins may be going the way of the dinosaurs.
Sad.
2 Lambino, WaroftheGods
WaroftheGods 
Slots Fan They still have a ton of free spins and bonus credit, and tickets for different slot battles as well as ways to boost your weekend booster to be won.
Weekly 15,000 plus 24 hour slot battle and slot battles on Thursdays for 4 or 5 hours. So they give out tons of free stuff all together, it's all wager free that I've experienced.
I agree with Ev_P about treating its players more like beggars than players.
During a slot battle a few days ago, I catapulted to 26th spot with 40 minutes and 72 spins left to play. I was sitting in an awesome position to go for top spot. The game kicked me out then wouldn't load, support did nothing for me, either of the guys I spoke with. The one guy altering hearing my complaint replied with " hmm, that's unfortunate indeed" . That was it, I never got back in the battle and in the past live chat would have throw me some good will gesture spins in the amount of 10 or 20. Now they claim they dont even have the capability to add or subtract anything from anybody anymore.
barbadosslim93 Recently online: 9 min ago Forum AngelSheesh! I totally get what you're saying. That sucks.
WaroftheGods
coolsongss 
High RollerOh, I see. Videoslots is not treating players as good as before.
As other members saying above, Videoslots had a big fine last year, and early this year or so, there was a change in CEO(or CFO), and then, I felt some changes in their service over the last months.
Anyway, they are still very reliable about the payments, so, I just wish you big wins in the near future 🙂
WaroftheGods
WaroftheGods Slots Fan This is very true,, and also one of the main reasons I play here often. I've always been paid out in a very timely manner, via wire transfer to my bank which has never taken longer than 2 business days.
I don't worry when cashing out here. I just wish everyone and technology would figure out instant payouts that don't involve online wallets
coolsongss
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