uzxtober
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13 June 2019 - 7:56pm

How long can it take for a casino to verify wins with a game developer?

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I hear a lot lately that casinos delay withdrawals after players get a huge win because operators want to check with a game developer that the win is legitimate. It usually takes long, around two weeks, to hear that everything is ok. I wonder do casinos really contact developers and should it take so long to verify winnings? Seems like they are deliberately doing that and hope players would lose their money. They don't show any proof that they emailed a company and got a reply from them.

devomvom12
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13 June 2019 - 9:37pm
#1

sure there are a lot of shady casinos out there with ridiculous terms & conditions..
trying as hard as they can to not paying out players winnings. i have already experienced a lot of unfair behavior myself and read about it. luckily you can protect yourself quite well from playing at this shady casinos by always reading the terms & conditions, check out the list of rogue casinos and warnings here at casino listings or simular websites and do a google research for unsolved complains at a particular casino

i have no answer to your actual question because i do not know the exact procedure but i am pretty
sure that both sides will do a securety check of your gaming transaction if we talking about huge winnings. i think the time frame varies very much from casino to casino.
there are casinos which need 5 days or even longer just to verify your account whereas other casinos do that in an hour.

xtober

auCL-Ed
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14 June 2019 - 2:12am
#2

I have no doubt that when a player hits a one in ten million combination that leads to a huge win that the casino wants to cover their arse and check that the game did not malfunction, along with running the usual bonus policy checks. But I cannot see how that can take more than say 48 hours. All they have to do is ask the provider to check the log of the spin and the generated RNG. It is all controlled on the server so players cannot influence the result of the game unless they are some uber hacker who has infiltrated the RNG server.

I suspect that delays of several weeks are mainly just a stalling tactic to either delay payment or encourage the player to play back winnings.

xtober

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usbarbadosslim93
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14 June 2019 - 3:37pm
#3

Yeah, this seems like a process that should be pretty quick. I'd think a business day would be about right to confirm and set the ducks in a row for payout.

uzxtober
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14 June 2019 - 7:04pm
#4

That's what I though. It shouldn't take weeks. Some of you guys must have had some experience contacting developers. How long it takes to hear back from them?

auCL-Ed
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17 June 2019 - 8:10am
#5

Actually most game developers make it a policy not to respond to anyone except their customers which are the casinos. I've tried contacting a few over the years without much success. The only thing that consistently got a response was checking if a casino we suspected of running pirated game was legitimate or not.

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uzxtober
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17 June 2019 - 12:32pm
#6
CL-Ed wrote:

The only thing that consistently got a response was checking if a casino we suspected of running pirated game was legitimate or not.

Contacted providers a couple of times regarding this, but got no response.

zaLambino
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18 June 2019 - 5:39pm
#7

I once waited for Bet 365 to come back to me for nearly 3 weeks regarding free spins on Halloween fortune by play-tech, my free spins got stuck and when I refreshed my browser they did not resume to cut a long story short they got back to me and simply said that its void and the spins wont be credited and they apologize for the inconvenience , was very unimpressed

coolsongss

lvblck
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18 June 2019 - 6:16pm
#8

I have never had a situation where I had to verify a win with a game provider but from what I have seen from other players, it really depends on the game provider. It can take a few days up to weeks.

krcoolsongss
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17 July 2019 - 8:27am
#9
Lambino wrote:

I once waited for Bet 365 to come back to me for nearly 3 weeks regarding free spins on Halloween fortune by play-tech, my free spins got stuck and when I refreshed my browser they did not resume to cut a long story short they got back to me and simply said that its void and the spins wont be credited and they apologize for the inconvenience , was very unimpressed

Wow, you got it straight, man. Great. Bet365 is too strict about all kinds of verification from my experience.

krcoolsongss
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17 July 2019 - 8:28am
#10
xtober wrote:

I hear a lot lately that casinos delay withdrawals after players get a huge win because operators want to check with a game developer that the win is legitimate. It usually takes long, around two weeks, to hear that everything is ok. I wonder do casinos really contact developers and should it take so long to verify winnings? Seems like they are deliberately doing that and hope players would lose their money. They don't show any proof that they emailed a company and got a reply from them.

Hi, could you tell us how much, which software you are talking about? Smile

uzxtober
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17 July 2019 - 10:52am
#11
coolsongss wrote:

Hi, could you tell us how much, which software you are talking about? Smile

Not sure which games, developers and operators. Sorry) Just stumbled upon a few complaints and then forgot about them. Was just curious how long it should take, because a couple of weeks sounds too long.

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