cajeffpearson
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15 March 2019 - 4:40pm

Videoslots.com is a scammer....sad!

10 replies • Last post

Unfortunately, I won approx. 4,200. yesterday. Small bet, Progressive Jackpot race. I have been a "stellar" customer for over 2 years but never won more or withdrew more than a couple of hundred. I requested 1,800. withdrawal and my account was deactivated in less than 2 hours! No excuse yet but...they will find a way to try and blame me. Very old and sad casino trick. I assumed Videoslots.com was bigger and established and therfore beyond this silly way of de-frauding people. Oh well. Please avoid Videoslots.com!! or if you play there i hope you don't win a larger amount. It is much more disappointing winning and then being told your money is forfeited than to have never won in the first place. Apparently this is a common practice for Videoslots.com I have learned recently.

devomvom12
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15 March 2019 - 5:57pm
#1

hey dude if you make a post like this it would be nice to tell us the hole story...
and not only the half of it. what was the reason for freezing/deactivating your account.
i am sure that you asked for it by mail or live chat...
let me guess...i guess you have breached a specific rule ? and did you ?

WaroftheGods

cajeffpearson
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15 March 2019 - 6:09pm
#2

Do you work for a casino? Obviously?? Yes, I was recently told that "the casino had a glitch in their issuance of battle tickets" and therefore I am not entitled to any winnings.
Of course, they will have a "rule and/or regulation" indicating that if "they/casino" make a mistake then all winnings are forfeited!! Please stop being a ridiculous Devil's advocate.
Videoslots.com stated, " Due to a technical issue in the Battle tickets, you have __________ CAD that you were not entitled to. In order to reopen your account, we need you _______ amount in question so we can deduct that from your account and open it again.
Currently, your account is play blocked so you can make a deposit and login but now place any bets."

caWaroftheGods
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16 March 2019 - 6:14am
#3

I'm pretty sure vomvom12 does not work for a casino, I could be wrong. Either way, I'm a big fan of videoslots.com, and I have never run into any issues with them. They have released everything I've ever requested to cashout, without a problem, and in 36 hours or less every time.
Sure your situation sounds aggravating, and I'd be upset also, but terms & conditions are agreed upon by every single player, including yourself, before you can play. Just so when things like this happen, it should be no surprise, and life goes on, it sucks sometimes .
If you just pick yourself up, and carry on, I'm sure you'll end up on the opposite side soon enough.
Life sometimes has a funny way of evening things out.

2 sharpe, coolsongss

lvblck
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16 March 2019 - 2:11pm
#4

I'm sad that I am reading more and more news like this. Recently VideoSlots are closing more and more player accounts without giving out proper information and I hope that this won't become a common practice.

zaLambino
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16 March 2019 - 7:23pm
#5

If that's the case then that is really sad news as I always viewed them as the most ethical and trustworthy as well as fairest casino to play at , I have been with them for exactly four years now and I have never had any problems and my biggest withdrawal to date of 1600 euro was paid out in less than half an hour , I hope they remain in good standing as they have been for the last four years indefinitely

2 coolsongss, WaroftheGods

lvblck
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17 March 2019 - 12:29pm
#6

Yeah, in the past few weeks they are closing some players accounts, and quoting their own terms and conditions that they don't have to give any explanations for the reasons why. I personally haven't had any issues either so I hope it stays that way.

2 coolsongss, WaroftheGods

auCL-Ed
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18 March 2019 - 11:21pm
#7
jeffpearson wrote:

Do you work for a casino? Obviously?? Yes, I was recently told that "the casino had a glitch in their issuance of battle tickets" and therefore I am not entitled to any winnings.
Of course, they will have a "rule and/or regulation" indicating that if "they/casino" make a mistake then all winnings are forfeited!! Please stop being a ridiculous Devil's advocate.
Videoslots.com stated, " Due to a technical issue in the Battle tickets, you have __________ CAD that you were not entitled to. In order to reopen your account, we need you _______ amount in question so we can deduct that from your account and open it again.
Currently, your account is play blocked so you can make a deposit and login but now place any bets."

Ok so it sounds like they made a mistake and presumably issued to many tickets to you for their battle of the slots promo. And you won some money with those tickets that they are refusing to pay? Ok that is not good, and you're right that it always falls in the casino's favour no matter whether it is you who makes a mistake or if the casino is the one making a mistake.

But what I don't get is that if I am interpreting that email properly, they want you to deposit money to cover the difference before re-opening your account. Is that right? I think that the only way that would make sense is that you were in fact able to withdraw some money and they paid it before they realised their error. If that is the case I would thank my lucky stars and move on.

2 sharpe, WaroftheGods

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devomvom12
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19 March 2019 - 1:54am
#8
jeffpearson wrote:

Do you work for a casino? Obviously?? Yes, I was recently told that "the casino had a glitch in their issuance of battle tickets" and therefore I am not entitled to any winnings.
Of course, they will have a "rule and/or regulation" indicating that if "they/casino" make a mistake then all winnings are forfeited!! Please stop being a ridiculous Devil's advocate.
Videoslots.com stated, " Due to a technical issue in the Battle tickets, you have __________ CAD that you were not entitled to. In order to reopen your account, we need you _______ amount in question so we can deduct that from your account and open it again.
Currently, your account is play blocked so you can make a deposit and login but now place any bets."

you can be sure that I do not work for any casino ... i just post my opinion

2 sharpe, WaroftheGods

bgsharpe
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19 March 2019 - 12:33pm
#9
vomvom12 wrote:

you can be sure that I do not work for any casino ... i just post my opinion

Ha-ha...the under-cover Videoslots agent...has been reviled Tongue

Cheers mate Beer

vomvom12

devomvom12
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19 March 2019 - 1:33pm
#10
sharpe wrote:

Ha-ha...the under-cover Videoslots agent...has been reviled Tongue

Cheers mate Beer

caught ... damned

sharpe

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