aucoopsgreg
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7 March 2019 - 7:16am

Fair go Casino scam

16 replies • Last post

I won $10k on fair go casino, went through all the paper work and id given to them to collect my monies, only for them to say NO, then when i went into my account they had wiped the monies from my account and left me with only $100. I rang and all they said was we can do this as you exceeded your max bet and they didnt have to pay up.. If they wont pay up by anyone playing above the max bet why do they have more than the max bet and is situated right next to the $10 bet. So i asked them just to put my $10k back into my account that i had one fairly and they said they didnt have to do that either...You can only withdraw $2500 at a time and they charge you $50 per transaction then you get bank fees added and you can only with draw $2500 per week and would of taken up to 6 weeks to get....... So this site is a complete SCAM AND I ADVISE ANYONE NOT TO GO NEAR THEM AS YOU WONT GET PAID AND THEY WILL WIPE YOUR ACCOUNT OUT...
THIS IS THE EMAIL FROM THEM.. THE 1ST EMAIL..

Dear Gregory,
Thank you for choosing Fair Go as your gaming choice!
Congratulations on your winnings! Please find below the information on account verification.
Before your first withdrawal can be processed, we kindly ask you to provide us with the following documents for review. Please note that you only need to provide this information once to enjoy hassle-free withdrawals.
We ask you to e-mail the following identification documents, sent in color, to: [email protected] for review:
• A copy of your Driver's License or Passport, to verify your identity.
• A copy of a recent utility bill, to verify your address (kindly not older than 2 months).
• A copy of the front and back of credit card(s) used to deposit with (sensitive parts can be blocked out).
• The completed authorization form, found here: Credit Card Authorization Form (also attached to this email)
Please note that all documents must be e-mail at a high resolution, and that we require 2 full business days for processing.
NB!! Please include the following in the subject line: Your username, the name of the casino you are playing in and the words "Account Verification".
Should you require any further information or assistance, please feel free to contact us anytime.
We invite you to come and Chat with us to find out our hottest games and to stay updated on our exciting promotions!
Best regards,
Charlie
FairGo Casino Support
2nd email

Dear Gregory,
Thank you for contacting FairGo Casino.
We have received your email with documents attached. Your account has been updated and documents approved.
If you have any further questions, please contact us and a Customer Support Agent will be happy to assist you.
Regards,
Jesse 
FairGo Casino Verification Service

%%BrandIcon%%
Toll Free: %%BrandPhoneNumberTollFree%%

Regular Number: %%BrandPhoneNumberRegular%%
3rd email

Dear gregory,
Thank you for your patience regarding your payout of $2,550.00 via Bank wire.
Unfortunately, this payout was denied as you have not upheld our max bet rule: Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.
Please refer to our terms and conditions:
8. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.
We have denied your payout and voided your winnings and your bonus. We have credited your deposit of $ 100.00 back to your account.
Should you require any further information or assistance, please feel free to contact us.
Yours sincerely,
Gina
FairGo Financial Services

Toll Free: +1 800 953261
Regular Number: +61 1800 953261
I just cant understand why they couldnt of just left my balance at $10k i would of played it out, but no they empty my account..AS I SAID STAY AWAY FROM THIS SCAMMY SITE YOU WILL LOOSE YOUR MONIES AS THEY WONT PAY YOU....
Greg

devomvom12
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7 March 2019 - 9:26pm
#1

hey coopsgreg
i know that is a hard lesson to learn especially when it comes to so much money...
but the rules are the rules and when there is a max bet rule of $10 per spin when you play with a bonus
(or a general max bet rule of $10 per spin or bet)
then there is nothing you can do....if you break that rule the casino has the right to its side.
it is as simple as that.
i have read exectly bout that case so many times now in different forums but
but it's your fault if dont read all the terms & conditions....sorry

auCL-Ed
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8 March 2019 - 12:23am
#2

coopsgreg, the operator that runs that casino is usually pretty good in most ways. However we have found over the years that they are absolutely inflexible when it comes to breaching the max bet rules. They are far from alone in that respect sadly, plenty of other casinos do exactly the same thing.

I have asked them repeatedly why they do not have the rules programmed into the software to prevent anyone from accidentally breaking them. They blame their software supplier (Realtime Gaming or RTG) for not doing it, but seeing as they are a customer of the supplier they should be demanding it. The fact that it hasn't happened suggests to me that they aren't doing so and by extension they don't care.

But cheer up mate, luckily the Australian government has your best interests at heart by attempting to block you from playing at online casinos. Obviously that is an impossible task but now the only casinos that will let you play have these sorts of ridiculous rules, low withdrawal limits, high fees, and no accountability. This has opened up a gap in the market for the world's crooks and thieves to open up dodgy casinos specifically targeting Australians after all the good operators shut up shop to Aussies. Yet another way the idiots in our governments are truly are doing us all a huge favour. (yes I am being sarcastic)

2 Ev_P, vomvom12

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krcoolsongss
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12 March 2019 - 5:24am
#3

Wow, you were very lucky to win $10k with $100 deposit.
I had my winnings void by them because of the max bet rule one time.

I was very angry about them, but, except that max bet rule, this company is credible regarding the payment.

I hope that you will get a better luck next time.

aucoopsgreg
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12 March 2019 - 7:59am
#4

Once they told me i cant get my $10k they emptied my account so i dont have the $10 to even play with now.. I feel this is not right that money should of stayed in my account just to play with.. There site is a scam and why do we have to send all documents through to an email account all identification is not safe doing it this way.

cyVanilipas
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12 March 2019 - 9:49am
#5

Sorry mate but I also think that it's just your fault. Maximum bet rule playing with bonus money always exists at every casino so you must be careful when reading it. Once I have wagered casino bonus and after my bonus was wagered i didnt expect that i cant make sports bets and won big and after that they just returned my deposit. Even didnt return money which i won from casino bonus despite i didnt break the rules of the casino bonus. But they really had a rule saying that after bonus is wagered player cant use funds on other products and i was able just to withdraw or continue play slots. So on one hand it was so unfair but on another hand it was written with black on white... But, yeah it hurts. And usually best winnings coming on the wrong moments.

cajeffpearson
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15 March 2019 - 4:30pm
#6

You're all missing the point! Coopsgreg was simply defrauded because of the amount he won/tried to withdraw. It just happened to me yesterday at Videoslots.com for amount 4,200. It had nothing to do with "max bet rules" actually...no excuse at all! Just deactivated my account of 2 years of loyal service paying them. If you win big and try to withdraw there will be an accusasion against you....period! Sorry to hear Greg...I'm in the exact same boat but Videoslots.com is still try to find a reason not to pay me haha!

devomvom12
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15 March 2019 - 5:38pm
#7
jeffpearson wrote:

You're all missing the point! Coopsgreg was simply defrauded because of the amount he won/tried to withdraw. It just happened to me yesterday at Videoslots.com for amount 4,200. It had nothing to do with "max bet rules" actually...no excuse at all! Just deactivated my account of 2 years of loyal service paying them. If you win big and try to withdraw there will be an accusasion against you....period! Sorry to hear Greg...I'm in the exact same boat but Videoslots.com is still try to find a reason not to pay me haha!

dear jeffpearson i am sorry to tell you that you are missing the point....it seems that you have not many experience whith terms & conditions and things related to that.
of course, casinos insist on the terms & conditions...it is a business !
and you agree to these rules by signing up at any online casino. maybe you take a closer look at the next sign up form you fill up. and if you violate this terms & conditions it could be that you lost your money.
that has nothing to do with fraud fraud

cajeffpearson
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15 March 2019 - 6:00pm
#8

Actually it does! Terms and conditions cannot be exercised "at will"! In other words, if a precedent has been established with a particular party ie: they've been paid/reimbursed for a certain winning/action/etc. you cannot revisit rules and regulations only when suitable to your own interest. It must be a consistent and obvious act. In addition, rules and regulations must fall into "common everyday practice" nothing "unique" will hold up in a court of law. The point is not the review, absorption and understanding of rules and regulations as provided or posted. These are simply company guidelines. Common practice always set the standard of any industry period. FRAUD IS BASICALLY DECEPTION RESULTING IN FINANCIAL OR PERSONAL GAIN. Unreasonable terms and conditions is fraud at its best. Thank god I'm an attorney and better understand how "terms and conditions" are manipulated to always favor the writer.

devomvom12
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15 March 2019 - 7:39pm
#9

of cause terms and conditions cannot be exercised "at will"
and that is also true...you cannot revisit rules and regulations only when suitable to your own interest.

but that is not the case her in the first place. the terms & conditions say: the max. bet per spin/bet is
10 $ if you play whith a activ bonus. a clear and simple rule and belive me 95% of all online casino has
has a similar rule. the only thing that varies is the amount of the max.bet.most of the times it is 5€/$
here it is 10 $.
he has broken the rule...result: he dont get his winnings .this is not unreasonable and certainly
not a fraud...this are the rules ! if you dont like them go ahead and play at another casino.

and that is also not right: "unreasonable terms and conditions is fraud at its best"
lets say a casino offers you a deposit bonus of 200% with a wagering requirement of 200x the
bonus + deposit amount...that is unreasonable and ridiculous (and of cause you are stupid if you
are take this offer) but it is not a fraud !!

a fraut is when you offer iphones at ebay take the money but never send a singel iphone to
a customer because you never had any iphone to sell...or in relation to casinos... if you take deposits
from players but you never pay them of...none of them.

and sorry dude if you are a lawyer then i am lady gaga

caWaroftheGods
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16 March 2019 - 9:42am
#10

I think every player that has commented on this thread have probably learned the same lesson as you are now, the hard way. Unfortunately, humans make mistakes, and in cases like this it usually takes a big blow to make us pay attention to things like every detail in a casinos terms & conditions. I was pretty pissed when I learned my lesson, I called the casino, without going into detail, I'm blacklisted from a big number of casinos now.

caWaroftheGods
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16 March 2019 - 9:53am
#11
jeffpearson wrote:

Actually it does! Terms and conditions cannot be exercised "at will"! In other words, if a precedent has been established with a particular party ie: they've been paid/reimbursed for a certain winning/action/etc. you cannot revisit rules and regulations only when suitable to your own interest. It must be a consistent and obvious act. In addition, rules and regulations must fall into "common everyday practice" nothing "unique" will hold up in a court of law. The point is not the review, absorption and understanding of rules and regulations as provided or posted. These are simply company guidelines. Common practice always set the standard of any industry period. FRAUD IS BASICALLY DECEPTION RESULTING IN FINANCIAL OR PERSONAL GAIN. Unreasonable terms and conditions is fraud at its best. Thank god I'm an attorney and better understand how "terms and conditions" are manipulated to always favor the writer.

What? In the thread you started about videoslots.com it's pretty clear they are just exercising their right as the T&C that you agreed to clearly state, and you are angry because you say they're making this crap up in order to not pay you, in a nutshell.
But here you are showing that you are very well versed in the legality of this sort of thing, or you are very good at pretending you know what you're talking about. Either way, it sounds to me like you are flip flopping back and forth.
If its happening to someone else," well that's how it is when it's your fault you didn't read the t&c".
If its happening to you, it's the casino trying to screw you over, and it's a scam against only you.

vomvom12

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16 March 2019 - 3:21pm
#12

I understand that it's very upsetting to get your winnings void, that's why you always need to be super careful when you take a bonus. To be honest, even 10$ max bet rule is quite high as usually casinos don't allow more than 5$.

caWaroftheGods
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16 March 2019 - 6:13pm
#13
blck wrote:

I understand that it's very upsetting to get your winnings void, that's why you always need to be super careful when you take a bonus. To be honest, even 10$ max bet rule is quite high as usually casinos don't allow more than 5$.

I have come across the odd one here and there where the max bet was different depending on the bonus, and as little as $3 depending on the currency you're playing with also.

auBec Vickery
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6 June 2019 - 4:33am
#14

Hi, i have been playing at fair go casino for a couple of years now. I have won some really nice amounts.. my last big win was $21,000. Other wins include, numerous $1000 wins and another $14,000 win. Yes it takes time to get it all at 2500 per week, but how does that matter? You still get it. That rule along with the max bet rule is clearly in the terms, so if you read the terms you would know this, and if you didn't like the condition, why would you deposit? I have had absolutely no drama withdrawing any of my winnings and find fair go fair , fun and friendly.

2 CL-Ed, coolsongss

auCL-Ed
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7 June 2019 - 4:24am
#15

Yep Bec, they are a decent operator. It's unfortunate though that they don't program these bet limits into their games so that you can't break them by accident. All it leads to is angst and bad publicity when someone misses out on a big win because of it. Obviously I'm not running a casino but if I were I would be doing everything I could to prevent situations like this from happening.

coolsongss

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aujungle1
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10 July 2019 - 3:42am
#16

Fairgo casino made dishonest banking transactions on my account 06/07/19 over $2000 off extra transactions have contacted them they having a look at an issue this was 48 hours ago they have over drawn my account by $2000 they say they follow up I have contacted my bank to lodge transaction disputes for every single transaction total scam at fairgo casino

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