Question regarding wording in T&C in some Rival casinos

Great first post.

First up I recommend that you avoid any casino with a 10x max cashout altogether. Don't reward that kind of scam with your money.

You haven't mentioned a casino name but I suspect you're referring to one of many that are part of a large group of Rival casinos run by a company called CyberRock Entertainment N.V. (link to our blacklist entry). They specialise in rules like this which are designed to limit their exposure and prevent anyone cashing out a big win. Here is an example I just copied from the T&Cs at Rockbet Casino:

Quote:

5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal.

5.2. Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Pro

Notice that rule 5.1 applies to all deposits less than $250, even if you don't take a bonus. This would cover about 99% of all deposits. And then they quote 15-18 business days (and I bet if you ask they will probably say that means Monday to Thursday only) to process a withdrawal, which is undoubtedly designed to encourage people who can't wait to reverse their withdrawals and lose their money.

Oh and make sure you don't go on holiday or get sick or forget about the money in your account for a while, they make sure they cover their right to rob you too:

Quote:

3.9. Should a player abstain from logging into their Casino account for a period of 90 days or more or the player 90 days without making a single bet or wager, the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 3 month rule.

Make no mistake these casinos are a deliberately calculated scam designed to rip people off.

I know for a fact that the same people who operate that company used to run a rogue group of TopGame casinos that were notorious for ripping off players. Members of the family that owns CyberRock have served jail time and have criminal records in their native country.

Your interpretation of the "bonus plus deposit" rule and your example is spot on. If what you say they are doing is right, they should be paying the higher amount. It sounds simply a case of the casino disregarding their own rules in order to not pay out the full amount of a win. But knowing what I do about the crooks in charge of these casinos it doesn't surprise me.

hey Jdhenson08
congratulation you have learned the most important thing about
online casinos/gambling: always read the terms & conditions of a new casino from top to bottom.
i recomment to read read both...general terms & conditions and the
bonus terms & conditions.many casinos have both. i also recomment to do a fast google research
about the casino e.g. "name of the casino"+complaints.
i am sorry that you have to learn it the hard way but most of us have
had the same experiences, me to

another thing is that i would try to avoid rival casinos at all, if it is possible.i dont know
how exactly the situation for americans is and at which different casinos they can play
i am from germany and for me it is possible to play at 70-80 % of all casinos so there are a lot of casinos to choose from.

good luck

Yep - Sahara Sands are one of those ones on our list of CyberRock N.V. casinos. If you can get them to pay you anything you'll be doing well.

And you've hit the nail on the head re the laws - in their efforts to supposedly protect people (if you even believe that) they have instead left them at the mercy of the worst, most crooked operators around.

There are some big and trusted casinos where are Rival games are available with other games.

Probably, not all games are available, though.

But, not sure if Americans are allowed to register in those casinos.

Max cashout stipulations on bonus-free deposits is absolutely insane and should be downright illegal. It's amazing these places have any customers to begin with.

I can see their point on no-deposit bonuses or even bonuses with high matching percentages, but max cashout on a regular deposit with no bonus? I'm stunned a casino would sink so low to enact that, and that any slot developer would license their game to a place.

Yeah it's a complete scam designed to fleece the unwary and unprotected, because there's no way this would be allowed in any legitimately regulated jurisdiction.