usluckychick
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4 December 2018 - 3:47am

Anyone ever won a progressive jackpot at Ignition?

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Anyone ever won a progressive jackpot at Ignition Casino?
I have been playing at Ignition Casino for 2-years and I am starting to get suspicious that any players ever win any slot progressive jackpots here?

Bovada and Slots.lv have players who have won progressive jackpots and they both share with Ignition.

Please tell me if I am wrong here and tell me you have won HUGE at Ignition?

Thanks in advance.

uscwjalex
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14 December 2018 - 6:47pm
#31

This was the final email i received from them:

Hi Alex,

We're contacting you with regards to your report of not being paid out correctly on the Caesar's Empire on November 24.

Your concerns were escalated to our Support Team and they've confirmed that the Random Progressive jackpot amount at the time of winning was $1,317.94. A total of $1,318.14 was credited to your account 4:40p ET that day. You were indeed correctly paid for the Jackpot.

If you can provide us with a screenshot showing that the Jackpot was $4,800, Please send this to us for further investigation.

Should you require further assistance, please feel free to contact us.

Best Regards,

Customer Service
Ignition Casino
[email protected]

Now, a part of me thinks that it was never looked at by the technical team. The reason being is when I first had this escalated to the casino team by an ignition staff member I didn't hear anything for 2 weeks. Then I chatted with another ignition staff member to check up on the case and within minutes I received this email. I think she just closed the case or something because after weeks of waiting and then I ask about status of the case and it is instantly resolved? I understand it could just be coincidence but considering everything else it is highly suspicious.

If the casino technical team did look into it, why didn't they just send me a screenshot of the spins prior to the jackpot win? why ask for a screenshot if they can directly see it themselves?

As to a previous poster inquiring why Ignition would scam a small jackpot when they pay out 100K+ jackpots? well if a game's jackpot is tracked then they can't scam cause there is a record...and this is just theorizing, but im guessing it would be a lot harder to scam someone out of that much money and with caesar's empire, the jackpot is small and is won daily or even multiple times a day. they would save a lot of money if they didn't pay out regular jackpot wins...and who records all of their play? if Ignition isn't willing to send screenshots of previous spins then the victim has no leg to stand on.

copy/pasted from this site:
"The fairness of the games or random number generator used is not directly addressed by Ignition Casino, either by publishing audited payout figures or theoretical RTP numbers for any of its games. While formerly licensed in Kahnawake, since September 2016 this casino does not appear to be licensed by any regulator or jurisdiction."

2 CL-Ed, luckychick

usluckychick
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14 December 2018 - 7:16pm
#32

So sorry for this....I am sure one of the forum guys on here can help you???

Not sure why igntion will just show you proof, as it should be an easy thing for them to have on hand and plus if it was the truth it would end this whole thing.

Can someone on here please help @cjalex get some proof???

usReckless Bets
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14 December 2018 - 11:28pm
#33

It's possible their system doesn't allow them to retroactively go back and grab a screenshot of what your particular screen looked like. The slot's graphics could all be client side and all they see on their slide is the transaction record and what the reel results were to send to the Flash player.

I'm not trying to make excuses except it just seems more likely than you misread the jackpot amount or something strange went on, rather than a well-established online casino group trying to scam someone out of a relatively small JP. I've played several of the group's RTG games and on occasion the jackpot amount seemed to stall. Perhaps the jackpot was indeed in the $4k range but your display froze, someone else won it resetting it to $1k (which it resets to, not $1500), and you happened to win the jackpot after it rose again to $1300?

CL-Ed

uscwjalex
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15 December 2018 - 12:36am
#34

What I don't understand is if they aren't able to get a screenshot...why not just tell me that. The fact that some of the ignition staff tried to tell me the win amount is random shows that someone is lying, whether intentional or not. I just wish I got some kind of communication about how they determined what the jackpot was...if at all...also the fact that they aren't certified anymore also makes me wary. I won't say it's impossible that I read it wrong, just highly doubtful. It's not like I walked away from my computer while this happened. I'm also currently a math major which doesn't mean anything, but I'm fairly good with numbers and details. Also, if someone indeed won the jackpot a split second before I did...isn't that something they could tell me? The lack of details and communication only furthers my suspicions.

CL-Ed

usReckless Bets
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15 December 2018 - 12:47am
#35

The support staff for these casinos clearly aren't native English speakers a lot of time and I could see them mistakenly telling you the jackpot amount is random when it clearly isn't, winning the jackpot is what's random.

usluckychick
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15 December 2018 - 1:04am
#36

I found one of the emails Ignition sent me showing screenshots of a round of free-spins I had a question about a few months back. Please refer to the attachment, as proof that Ignition can go back and see exact spins.

wild_wild_spin_-_freespins_screenshots.jpg
usluckychick
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15 December 2018 - 1:11am
#37

@RecklessBets The support staff's ignorance is not a player's problem. Get better staff, or train them better.

I do agree that maybe the player could have not seen it reset but he seems pretty sure of himself so easiest solution is for Ignition to prove this. Having proof of jackpots won via screenshot or a list of the jackpot rising on previous spins is not something outrageous to ask for at all.

Ignition is NOT regulated or certified so keeping detailed records on anything to do with player's money should be the casino's biggest priority. Hence, so when things like this situation arise the player knows the casino is being honest because they want to earn trust, not just abusing power.

usluckychick
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16 December 2018 - 1:12am
#38

@cwjalex any update on your situation??

uscwjalex
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16 December 2018 - 4:35pm
#39

the incident is closed according to ignition. I've tried probably a dozen emails and talked to maybe 15 different ignition help people. it sucks, but now I'm going to record every second of my play so this doesn't ever happen again.

luckychick

usluckychick
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16 December 2018 - 11:58pm
#40

Sorry this happened to you. But at least you hit a jackpot at Ignition.

I have been playing there for 2-years.... highest my balance ever got to was $1500 twice and I have lost 65%-75% of the time.

auCL-Ed
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17 December 2018 - 5:39am
#41

I'm not surprised that they can't show you a screenshot. This explanation is spot on:

Reckless Bets wrote:

It's possible their system doesn't allow them to retroactively go back and grab a screenshot of what your particular screen looked like. The slot's graphics could all be client side and all they see on their slide is the transaction record and what the reel results were to send to the Flash player.

The graphics you see on your screen are for your eyes only, as your computer is what we call a "dumb client". When you hit the spin button the reels on your machine start spinning and waiting while a message gets sent to the casino server with information like your account number, number of lines, coin size etc. Then the server picks a number using its random number generator (RNG) and maps this to a reel position and an outcome for the game (i.e. a win or loss), and updates your balance accordingly. Then it sends a message back to your computer to tell it what the outcome was and the reels on your machine stop in a position that matches that. The casino server has to be "the law" so that players can't hack into the game on their own computer and influence the results.

That's a long way of saying that they aren't running a video feed of your game on their server that they record like an eye in the sky camera at a land casino.

The example given a few posts above is not a screenshot of the game from a player's computer. It is a reconstruction of the symbol positions that map to the result of a particular spin from the casino's server. Theoretically they could reconstruct a video of your spin using all the inputs you gave and then showing the result (some more modern game providers are able to do this). However even if they could give you a screenshot or a video reconstruction it would not show a $4800 jackpot because their server records, rightly or wrongly, are telling them it was a $1300 jackpot.

What is needed is definitive proof - i.e. an uninterrupted video of the play session including the spins leading up to and including the jackpot, or timestamped screenshots of each spin. As it seems you don't have that sort of thing to prove what you are saying there is nothing that anybody can do. Even if we were to contact them on your behalf I can guarantee that without any proof we'd get nowhere. If they were to pay out based on unprovable claims like this they would have every scammer or sharp player hitting them with the same story every day.

I think the most likely explanation is that someone else won it right before you but...

cwjalex wrote:

if someone indeed won the jackpot a split second before I did...isn't that something they could tell me? The lack of details and communication only furthers my suspicions.

I wholeheartedly agree with this.

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usluckychick
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17 December 2018 - 4:29pm
#42

I agree with the fact that maybe re-creating the spin with the jackpot amount might be impossible for ignition to do. But Ignition should be able to tell the player if another player won the jackpot at the same time.

And why I can’t ignition contact the software provider and ask what the jackpot was at the time the player want it?

I would think that information would not be confidential, as ignition is Paying the software company to put their games on their website so they should have the right to know what jackpot amounts they might have to pay out.

There is no way that ignition just pays out jackpot amounts on wins without having some kind of back up from the software provider that is giving them out. Correct??

auCL-Ed
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17 December 2018 - 10:30pm
#43

In this case Ignition is the software provider as it is one of their in house games. So yes they can look that information up. I'd imagine that the first line customer support people would not have access to that sort of information at their fingertips, hence their statement that it needs to go through their technical department.

From what I can tell they have indeed looked it up and saw a $1300 jackpot was won. So from what they can see there is no problem. If there is or was a synchronisation problem between their server and the player's device that lead to this situation, there needs to be some evidence shown.

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usluckychick
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19 December 2018 - 2:18am
#44

So providing evidence falls only on the player?

I do see your point....but this player seems to definitely think they saw a different jackpot.

auCL-Ed
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19 December 2018 - 5:12am
#45

I sympathise as cwjalex is obviously convinced he/she is right. But the casino has checked their logs and they say they are right.

So the burden of proof must fall on the player with a claim like this. I can't see how it could be resolved otherwise.

luckychick

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uscwjalex
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20 December 2018 - 10:08pm
#46

it's just frustrating because they told me almost nothing. they just said that the correct amount was given and refused to answer any of my questions.

- they wouldn't tell me what the average jackpot win amount is
- they wouldn't tell me if someone won a jackpot a fraction of a second before me
- they wouldn't tell me HOW they came to the conclusion the correct jackpot was paid
- they wouldn't tell me if they could even provide a screenshot, like if they could see what I could see

I also had no less than 1/2 a dozen ignition staff members tell me the jackpot win amount is random and that is why I didn't receive the whole jackpot. It was very difficult to even get this incident escalated and to me this is a giant red flag...several ignition members straight up lying to me, whether intentional or not.

I understand they can't just go by claims alone but I feel like if they looked at...

1) the average jackpot win amount
2) whether or not someone else won a jackpot immediately before me

with these 2 pieces of information I feel like one should be able to deduce the likelihood of the jackpot being 1317.00. I've just resigned myself to the fact that it won't be resolved. I should have been recording my play but I figured they could look it up.

this incident + several ignition staff members lying + the fact ignition hasn't been certified since 2016 has caused me to lose all faith in Ignition and anyone who plays there I strongly recommend they record every second of their play so they don't run into the same problem. I think it's funny they ask for screenshot proof yet if you know how the game's jackpot resets and if you think about it...then you would realize that no screenshot in the world could be proof. Even if I had a screenshot before I won they could still claim someone won it before I did. You would need video proof...and how many people record all their play?

This isn't really related but playing a certain bingo game on Ignition prior to this incident lead me to believe that Ignition is deceptive. This bingo game had a progressive jackpot listed for different amounts wagered...except you can only win it if you bet $4 or higher. This is in the rules so technically Ignition has done nothing wrong, but it is highly deceptive. If you bet 0.40 it displays a small jackpot. If you bet 1.00 it's higher, 2.00 higher, 4.00 higher, etc. etc. Like the progressive jackpots listed are unique values for each amount wagered but why display a progressive jackpot value for 0.40, 1.00, and $2.00 if you can never win it? it literally serves no purpose except having players believe they can win it if they get bingo. Here, I'll take a screenshot of the game if you bet $2 and $4. You see that jackpot listed for the $2 bet? yeah...that's impossible to win. If you get bingo with the first 30 balls, which triggers jackpot, you don't win it if you don't bet $4 or higher but displaying jackpot amounts that you can't win is deceptive.

2018-12-20_1.png
2018-12-20.png
usluckychick
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21 December 2018 - 11:20pm
#47

Wow....that is pretty deceptive to do. So you cannot win a smaller jackpot with a smaller bet???

uscwjalex
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22 December 2018 - 3:02am
#48

@luckychick That is correct. I can't come up with any reason why they would show a unique jackpot for a $0.40, $1.00, and $2.00 bet if you can't win it other than to try and trick people into believing they can.

I would completely understand if there was only a single progressive jackpot but I repeat, there is a unique progressive jackpot displayed for every amount wagered.

luckychick

auCL-Ed
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24 December 2018 - 1:47am
#49

I checked the Amazonia Bingo game myself and I see a message that says that a minimum bet of 1 is required to qualify for the jackpot when I picked any of the coin sizes below $1. However the message is not optimal because for some reason they decided to make it alternate back and forth between the message and the jackpot amount every second or so, which is as you say irrelevant.

amazonia-bingo-example.jpg

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uscwjalex
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24 December 2018 - 11:39am
#50

The alternating message also doesn't tell you whether a minimum bet of 1 is the regular bet or total bet. You have to open up the rules to see it's the regular bet. You need a total bet of at least $4.00 to qualify for bingo. I've gotten bingo with a total bet of $1.00 before and didn't trigger jackpot. (u also need to play with all 4 cards). It is most definitely unclear and seems like it's deliberately misleading.

luckychick

auCL-Ed
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26 December 2018 - 12:53am
#51

Yeah I agree the message is not very clear. You have to read the instructions to work out that it refers to coin size, or you have to notice that it goes away once the coin size hits $1 or more. I don't know why they have it alternating with the jackpot amount either, it should just be a static message.

luckychick

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usluckychick
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28 December 2018 - 4:43am
#52

It seems to be very misleading of Ignition Casino to make the rules so hard to understand. Also, not to mention contradicting as it seems that since the jackpot amount lowers with a lower bet that that jackpot was what a player had a chance to win betting on that spin. Why would they show any jackpot at all on spins that did not qualify to win???

auCL-Ed
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10 June 2019 - 2:09am
#53

Well at least this story has a happy ending. Congratulations luckychick!

I just won a progressive jackpot at Ignition...

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usluckychick
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11 June 2019 - 11:41pm
#54

Thanks so much!!! I was shocked....but I appreciate this forum so much for letting me air my frustrations.

CL-Ed

usButtBongoFiesta
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1 July 2019 - 3:53pm
#55

Just hit a small Progressive Jackpot on Bulletproof Babes - $2188...Jackpot flashed on the screen for like a second. It was a $2 spin. On Bovada but same thing as Ignition.

bullet_proof_jackpot.png

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usluckychick
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3 July 2019 - 7:17pm
#56

Awesome!!! My jackpot, on Ignition was on a .50 cent spin. So weird as I do not even know if it was a winning spin...the jackpot amount showed up where the wining amount is shown and went into my balance.

Wonder who wins those HUGE Ignition/Bovada/Slots.lv jackpots that are over $7k and up to over $50k I see reset all the time...

usButtBongoFiesta
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3 July 2019 - 7:48pm
#57
luckychick wrote:

Wonder who wins those HUGE Ignition/Bovada/Slots.lv jackpots that are over $7k and up to over $50k I see reset all the time...

I also wonder how much their spins were. I'd like to know if my small $.40 spins have a chance lol. At least on the bigger jackpot ones like you mentioned.

luckychick

usReckless Bets
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6 July 2019 - 12:42am
#58

.40 was what I won my one and only RTG random jackpot with.

aztectreasure_progressive.png

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usluckychick
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29 July 2019 - 2:50am
#59

Congratulations to you!!

What casino did you win playing on?

Lucky you got a screenshot of it, as I did not even realized when it happened as the spin was not even a winning one and no fireworks went off afterwards.

usluckychick
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29 July 2019 - 2:54am
#60

@ButtBongoFiesta....I hit the jackpot betting just .50 cents but I do find it odd that there are not more Ignition/Bovada/Slots.Lv players on tis forum or others claiming to have won a slot progressive jackpot as see the jackpot reset almost daily on more of these casinos slot games.