usluckychick
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4 December 2018 - 3:47am

Anyone ever won a progressive jackpot at Ignition?

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Anyone ever won a progressive jackpot at Ignition Casino?
I have been playing at Ignition Casino for 2-years and I am starting to get suspicious that any players ever win any slot progressive jackpots here?

Bovada and Slots.lv have players who have won progressive jackpots and they both share with Ignition.

Please tell me if I am wrong here and tell me you have won HUGE at Ignition?

Thanks in advance.

uscrystalldreams
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4 December 2018 - 4:14am
#1

i have won 2500.00 twice A yr ago.i have not won at all for about 8mo.I stopped playing there.

CL-Ed

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4 December 2018 - 12:20pm
#2

All the RTG games seem to have shared jackpot pools within the Bovada/Slots.lv/Cafe Casino/Ignition family, so I don't see why your odds would be any different between them.

I've only ever won 1 RTG progressive in my years of playing (at Slots.lv) so they're extremely rare.

CL-Ed

usluckychick
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4 December 2018 - 1:17pm
#3

Well here is the email I just received from Ignition Casino stating the following:

Quote:

Thanks for contacting Ignition Casino Customer Service.

We're sorry to hear that you are experiencing this confusion.

Only an Ignition player is eligible to win one of our jackpots.
And no we can not provide the progressive network that we use.

For more details about progressive jackpots, click here.

We’ re available to help 24/7 if you need anything else.

Thanks,

Casino Customer Service
Ignition Casino

CL-Ed

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5 December 2018 - 12:12am
#4

Strange response from the CS. I know from our jackpot tracker that the amounts are exactly the same between their casinos and they drop at the same time when someone wins.

As I explained on your other post, Bovada and Slots.lv have been around for longer and likely have far more players playing the games than at Ignition.

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5 December 2018 - 12:43am
#5

Yeah I can't say I've specifically checked at Ignition, but all the other RTG jackpots were definitely pooled as they had the same values between Cafe Casino/Slots.lv/Bovada. This was much easier to check when they listed progressive amounts on the each site's slot listing page, but ever since all 3 websites were redesigned, they removed the progressive amounts. It's really irritating as I have to assume the omission was intentional... But why?

luckychick

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5 December 2018 - 12:56am
#6

Yeah it has made it harder for us to track their jackpots. They change things like that annoyingly regularly too. And I don't get it either - stick a page up listing all those jackpots and it's a selling point for your casino.

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usReckless Bets
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5 December 2018 - 1:25am
#7

My guess: they want to prevent people from jackpot sniping -- players with bonuses playing the games with the highest jackpots hoping to hit it big. Which of course is dumb, since jackpots are seeded with player money and no land casino would force you to sit down to play a slot before tantalizing the player with its progressive amount.

luckychick

usluckychick
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5 December 2018 - 2:02pm
#8

Thanks for responding.

But what do you mean that they do not list the progressive amounts? Within the slot games themselves? Or on a separate page? Ignition no longer list recent winners anymore either. Not that they could not be made up but still.....never heard of any Ignition player winning a progressive jackpot. Bovada and Slots.lv yes.

Do you think playing at Bovada is better the Ignition or does it not better?

usluckychick
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5 December 2018 - 2:05pm
#9

I told Ignition that the amounts are identical on jackpots but they ha e not replied via email. Phone customer service is pointless as they are not allowed to say anything except rehearsed statements.

I just feel like Ignition has been more sketchy since losing their license, and not certifying that their RNG pays out fairly and i actually random.

Opinions please?

usluckychick
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5 December 2018 - 2:09pm
#10

So the progressive jackpots are shared with all casinos that feature RTG slot games??? so it is not just Igntion and Bovada group?

Thank you for being so patient as i am just so confused because been lied to by Ignition about this, as they give conflicting and vague answers. Or just say that for security purposes that information is not available.

usluckychick
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5 December 2018 - 2:43pm
#11

Good question....why???

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5 December 2018 - 10:42pm
#12
luckychick wrote:

But what do you mean that they do not list the progressive amounts? Within the slot games themselves? Or on a separate page?

They no longer have a page on their website that lists the current amount of their jackpots on each game.

luckychick wrote:

Do you think playing at Bovada is better the Ignition or does it not better?

It does not matter. They are what are known as casino "skins" which means you are playing the exact same games, only via another website that looks a bit different. They all have the same operator, customer service, cashout policies etc.

luckychick wrote:

So the progressive jackpots are shared with all casinos that feature RTG slot games??? so it is not just Igntion and Bovada group?

Sorry but this is probably going to get even more confusing.

Most regular RTG casinos have a small number of shared progressive jackpots that they all contribute to. This includes games like Aztec's Millions, Jackpot Pinatas, Shopping Spree, and a few others.

The Bovada group has some of these same games, but they do not share the jackpot pools with other RTG casinos. Instead they have their own private jackpots that are only shared amongst the casinos in their group. This is because many years ago now Bovada (back when they were called Bodog) bought a copy of the software source code and games from RTG and went their own separate way with it. Since then they have not added any new RTG games.

So for example, Jackpot Pinatas at most RTG casinos is currently worth $1.8m+, while at Bovada and co it is worth about $168,000 because it has been won there more recently.

Bovada also has a bunch of jackpot games from other suppliers, as well as their own games that they develop in house. These are also shared amongst their casinos.

luckychick

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5 December 2018 - 10:52pm
#13

Yeah, I concluded something else interesting that at least one of their in-house games is just a re-skin of another RTG game that they bought the code to. Their "Bulletproof Babes" game is identical in terms of mechanics/payouts/etc. to the old RTG game Funky Monkey, and since it's the math and mechanics that's the hardest to develop for a slot, it makes sense that they took that game and re-skinned it with new graphics/sound to create their new exclusive game.

luckychick

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5 December 2018 - 11:33pm
#14

Thank you for your detailed answer....makes sense now.

So why does Ignition lie to players on the phone that these progressive jackpots are not shared with Bovada and Slots.lv?? I was just on the phone with Igntion and saidtot he rep that the p jackpot amounts go up the same amount and reset same time after one is hit, which is mathematically impossible to just be a coincidence. She still insisted that is how i perceive it but they are not shared.

Really sketchy, no???

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7 December 2018 - 9:30am
#15

I don't know. Maybe "never attribute to malice that which can be explained by incompetence?" It could be that the CS is unaware. Most casino CS reps are not a fount of useful information.

Reckless Bets wrote:

Yeah, I concluded something else interesting that at least one of their in-house games is just a re-skin of another RTG game that they bought the code to. Their "Bulletproof Babes" game is identical in terms of mechanics/payouts/etc. to the old RTG game Funky Monkey, and since it's the math and mechanics that's the hardest to develop for a slot, it makes sense that they took that game and re-skinned it with new graphics/sound to create their new exclusive game.

Yes I noticed a while ago that they made some newer html versions fo really old RTG slots, like Shopping Spree I think, which have the same paytables. So it would not surprise if they have done exactly what you have seen.

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usluckychick
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9 December 2018 - 4:09am
#16

I just received this email from Ignition regarding their jackpots:

Thanks for contacting Ignition Casino Customer Service.

As the games with jackpots don't belong to Ignition Casino, there may be a possibility that if you hit the jackpot it is shared if someone else hits in on another site.

We won't be able to guarantee you that this will happen as this information will need to be provided to you by the game providers themselves.

Should you require further assistance, please feel free to contact us.

Best Regards,

Customer Service
Ignition Casino
[email protected]

So all this time Igntion has been saying their jackpots are not shared.....Bovada and Slots.lv jackpots all move together, S you said earlier.

I am starting to wonder if I am just wasting my money playing at Igntion.

uscwjalex
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13 December 2018 - 3:34pm
#17

I won the progressive jackpot on caesar's empire ignition at 11/24/2018 at about 4:40 p.m. It was listed at about 4,800 but I only won 1,300 of it. Immediately contacted ignition and they insist it was only at 1,300 even though I only play games with progressive jackpots above 3,000. Caesar's Empire average jackpot is like 5-6,000 and when it's won it resets to a floor of 1,500 and skyrockets rapidly. In order for me to have only won 1,300 i would have to win it IMMEDIATELY after someone else did...and I was staring at the jackpot the whole time when I won.

Some more evidence of ignition's dishonesty: when i first contacted them they insisted that the jackpot win amount is RANDOM and that I wasn't enttitled to the progressive jackpot displayed amount. I then showed them the rules and then they said I needed to show proof of a screenshot. If you know how this game works then you would know a screenshot wouldn't be possible. You would have to know ahead of time when you are about to win, make a screenshot RIGHT before...and a screenshot RIGHT after...so you would need to be psychic. I was hoping that they had the technological know-how to look back in the software and see what the jackpot was listed at...and maybe they do and they are just being dishonest....whatever the case is...it's the 1 and only time I won a progressive jackpot at Ignition...except they only paid about 1/4th of what they said they would.

luckychick

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13 December 2018 - 10:55pm
#18

@cwjalex Congrats on hitting a progressive jackpot, but that is HORRIBLE of Ignition not to pay you the entire amount.

Ignition is saying that you and other players all won this jackpot randomly at the same time dividing up the total?? Or that you saw the wrong jackpot amount?

Regardless, that is really dirty and most likely Ignition is pocketing the remainder, and also to re-seed the jackpot again.

Please keep us updated on the situation.

uscwjalex
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13 December 2018 - 11:25pm
#19

"Ignition is saying that you and other players all won this jackpot randomly at the same time dividing up the total?? Or that you saw the wrong jackpot amount?"

They are basically saying I saw the jackpot wrong. Like I said, I only play games where the jackpot is higher than about 3,000 and I was playing for hours before I won. I watched the jackpot grow from about 3500 to 4800 and I was staring directly at it and watched it reset when I won.

I also had multiple ignition staff members try to tell me the amount won is random (which means the displayed jackpot value is meaningless) even though the rules clearly indicate you're suppose to win the full jackpot. Another ignition staff person suggested I was playing with 'play money' and looking at the jackpot from that. How ridiculous of a suggestion is that?! you can't open up more than 1 game at a time and there's no way to see the play-money jackpot at the same time as a real money game.

It's just really disappointing. I was having fun playing and was super excited to win but now I have definitive proof that Ignition is dishonest and lacks integrity.

The worst part is I feel like it should have been really easy for them to see that it could not possibly have been at ~1,300 when I won. I know the exact time of the occurrence and just by looking at what the average jackpot payout is should tell you the odds that it was only 1300 is extremely unlikely. Initially I was hopeful that it could be resolved because I figured they could just look back into the software and see, but all they tell me is that "it shows that I was correctly paid the jackpot of 1,300".

so I highly recommend everyone to stay away from Ignition because even if you are thinking to yourself that you only play poker...the crucial thing to take away is that if Ignition is willing to be dishonest in one area, it tells you they are willing to be dishonest in others as well. It's also interesting to note that ignition is no longer a certified online casino....and now I think I know why.

luckychick

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14 December 2018 - 6:56am
#20

Re the CS telling you that the jackpot amount is random. On these old RTG series video slots the jackpot is won randomly - i.e. independently of any symbol combinations - but the amount is metered. Perhaps there's a misunderstanding there between you and the CS?

I can't see how you could have been playing the play money version of the game yet still manage to win the jackpot on the real money version, so I agree and think you can disregard that possibility.

The problem is that they have no way of knowing what was on your screen at the time, and presumably you have no evidence to show them to prove what you are saying. All they can look at is their game server logs which show that you won a jackpot for $1300, and then check that your account balance went up by $1300.

Assuming that you were not mistaken, the only possible explanations I can think of are:

1. The jackpot scales with coin size. If so the game could be showing the maximum possible win which is only paid if you are betting at $1 or something, whereas you were paid based on the coin size being 20c. I don't think this is the case with the older RTG games though - they usually have one jackpot and your chance to win it scales with the amount wagered.

2. When you started playing the jackpot was over $3000 but someone else won it a short time before you and the jackpot was reset to its seed value. Then you won it again before the jackpot meter on your instance of the game had dropped.

3. They have some sort of software bug that causes the game to show the wrong jackpot amount. We could test that by contacting them and asking them what the current value of the jackpot is then compare it with what you see in the game at the same time. If it is significantly different then we know they have a problem. On the other hand if it isn't different that doesn't really tell us much because the problem could be temporary or they could have identified and fixed it by now.

4. They are ripping you off. Of course this is possible but it is hard for me to see why they would be doing that for a relatively small amount of money. I say that in comparison to other jackpots that are 6 or 7 figures. In fact a few weeks ago a member here won a $142k+ jackpot at Bovada (same operator) and they started paying it out immediately. Why would they pay that one without a problem, but not this one?

I'm open minded as it's definitely a weird one but ultimately without evidence such as video or a screenshot showing your win, or more people independently claiming the same thing, there really isn't any way this can be proved or disproved.

luckychick

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14 December 2018 - 1:01pm
#21

I definitely think you should contact Ignition about this.

Igntion does have records of each individual spin because they have sent me screenshots a few times. I would ask to see a screenshot of a spin prior to hitting the jackpot. It can be almost any spin prior to the hitting the jackpot because it raises so slowly so should be suitable proof. DON’T LET IGNTION LIE AS THEY DO KEEP HISTORY OF EVERY SPI, IHA E EMAILS SAVED TO PROVE THIS IF YOU NEED TO SEE THIS.

usReckless Bets
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14 December 2018 - 1:13pm
#22

Your transaction history has records of every spin. Go take a look.

I won a $4k jackpot on Slots.lv (same company as Ignition/Bovada/Cafe Casino) and they paid with no issues. They pay jackpots much higher with no problem. Don't see why they'd go through the effort of trying to cheat someone out of much smaller winnings.

Also the RTG games progressives seed at $1k, not $1500.

usluckychick
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14 December 2018 - 1:38pm
#23

Also, @cwjalex stated that the seed amount for the slot is $1500 that he/she hit the jackpot on so if that is the case, it would have to be higher then $1300.

@cwjalex....please just ask to see any spin prior you winning the jackpot. Igntion can email you a screenshot....they have done this for me in the past, not for a jackpot as I have never won one.

Please tell us the outcome.

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14 December 2018 - 1:42pm
#24

No where on ignition does it say you have to be betting a certain amount to win a random jackpot.

uscwjalex
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14 December 2018 - 1:49pm
#25

i was estimating about 1,500...it can legitimately be at 1,300 i just know it wasn't because i was staring at it. im trying to get ignition to get the spin history. also, i looked at my transactions...which looks to have every spin...but when i look for the jackpot in question it's not there...and i know the exact time it happened...so i have to contact ignition about that why it's not even showing up at all.

i will ask them to send me a screen shot and keep y9ou guys updated.

usluckychick
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14 December 2018 - 1:54pm
#26

Ask for a screenshot from prior spin so if you know the time you hit the jackpot, go in your spin history and pick a spin from 5-10 minutes earlier and ask for that screenshot. The jackpot will still be well over $1300, and hour before you won so any spin should do.

uscwjalex
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14 December 2018 - 2:10pm
#27

yes i will do so. i have a strong feeling they are going to tell me that they aren't able to provide me with a screenshot.

i have class for the next couple hours but when I get home I'll get straight to ignition's help to:

1) have them find the jackpot in my spin history and
2) ask them for a screenshot of a spin prior to my winnings

i had them confirm for me the exact date and time of the win so I don't understand why it it's not appearing in my transaction history

luckychick

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14 December 2018 - 2:47pm
#28

I don’t think bonus spins or free spins show up in Spin history but since i have not won a jackpot, i wouldn’t know. But ignition can see your individual free spins internally, that i know for a fact.

usluckychick
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14 December 2018 - 3:23pm
#29

@CL-ed actually it can be proven by Ignition. Ignition will have a history of when a jackpot drops and resets. And if it is on the RTG network, they certainly have it. Igntion has provided me a few times in the past an actual screen shot of a spin and a detailed individual spin history that will show details of my balance, spin amount, reels hit, jackpot at the time etc. Any casino business keeps a detailed records history to the cent.....especially the jackpots as they are not commonly won and are higher amounts.

uscwjalex
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14 December 2018 - 6:02pm
#30

i contacted ignition and asked them for a screenshot of the spin. they said they can't do that. I asked them to check what the jackpot was listed at during the spin in question and she wouldn't give me that information. she said it was escalated to the casino team and the matter is closed. I made a video recording of the help chat that shows this but i'll copy the convo:

Me: a friend of mine was able to get information about a past spin, specifically a screenshot, i was wondering if i could also get a screen shot of a past spin?
Kerian S: I'd be happy to help you wtih that. First I'll need to verify your account. Please provide your four digit security pin and your date of birth.
Me: (not sharing this info)
Kerian S: What is the spin in question?
Me: When i look at my transaction details it shows a spin at 11/24/18 at 4:40:57 on caesar's empire wher 1.00 was staked...err actually maybe the one right before that 11/24/18 0:4:40:51 PM caesar's empire 1.00 staked.
Kerian S: What would you like me to do about that spin?
Me: If I could get a screenshot of that spin
Kerian S: Sorry i'm unable to provide a screenshot of the spin.
Me: Why not? my friend was able to
Kerian S: Is there an issue with the spin?
Me: I want to see what the progressive jackpotw as listed at during that spin
Kerian S: As mentioned earlier I cannot send screenshots of spins.
Me: can u tell me what the progressive jackpot was listed at during the spin in question? the one at 4:40:51?
Kerian S: Your inquiry was previously escalated. An email was sent to you advising of the outcome. I also discussed this with you via chat yesterday. The details remain the same.
Me: Yes, I just want proof, and ur saying u are unable to send me a screenshot?
Kerian S: Correct, I advised we are unable to send you a screenshot.
Me: but u urself can see them?
Kerian S: To see the amount it has to be escalated to the Technical Team.
Me: so can u please tell me what the progressive jackpot was at the 4:40:51 spin?
oh
Kerian S: we already escalated your claims and the outcome was sent to you.
Me: yes, but not screenshot proof was given?
Kerian S: that is correct
Me: can you ask them to send me a screen shot of spins prior to the jackpot?
Kerian S: No we cannot send you a screenshot of that game.
Me: If this screenshot shows im wrong I won't bother u guys anymore
Kerian S: The investigation has been closed and our decision stands. You were paid out correctly.
Me: how come my friend was able to get screenshots of prior spins but I am not able to
Kerian S: I cannot discuss another player's account with you.
Me; I understand it was escalated and the incident is considered closed, but can't i receive some sort of proof from the casino team? surely they have something?
Kerian S: Is there anything else I can do for you today?
Me: No

This is the conversation. I also have it video recorded to prove this was the exact conversation. So for whatever reason they won't send me a screenshot...yet they demand a screenshot from me as proof. why would they demand a screenshot from me if they can look themselves?

luckychick

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